Analytics
End-to-end service management insights
Monitor your service desk performance, from the AI Assistant interactions to closed requests to improve service delivery across teams.
Request demo
Monitor your service desk performance, from the AI Assistant interactions to closed requests to improve service delivery across teams.
Request demoMonitor your service desk performance, from the AI Assistant interactions to closed requests to improve service delivery across teams.
Request demoDeploying an AI Assistant to answer end-user questions is only half the battle.Analyze Atom’s answer accuracy and performance, including question themes by end-user rating, so you can make it better at answering questions and providing resolutions.
Whether you’re an IT admin or a HR manager, Atomicwork can help you stay on top of your request management process as it relates to service requests, incidents, assets and changes, through reports.Fix bottlenecks, make staffing decisions and analyze top segments that need support through workspace-specific reports.
Keep an eye on end-user satisfaction with your services through survey reports.Not only can you put a number to employee happiness but you can analyze feedback and study trends.
Atomicwork is a valuable partner in our journey towards World-Class IT Operations. We were able to deploy and replace a number of incumbent solutions within 6 weeks. We have already seen significant improvements across ticket deflection, self service and most importantly employee experience. Moving across to the Atomicwork solution also reduced our TCO by consolidating 3 different solutions into one platform.
With Atomicwork’s modern service management and Agentic AI platform, we are transforming the digital workplace experience at Zuora. Our employees now enjoy instant support, seamless information access, and automated service workflows—all via Slack. This partnership is driving faster resolutions, enhanced productivity, and a smarter, more connected workplace.
Atomicwork improved visibility into our operations and helps us see where we’re overstretched or underutilized, identify performance gaps, and plan resources with confidence. With Atomicwork, everyone—whether in HR, IT, or Finance—is finally speaking the same language, using the same workflows, processes, and tools.
The ROI on deploying Atomicwork across our teams has been incredible. Unlike Jira Service Management, Atomicwork allowed us to maintain our IT team without adding a single headcount in six months. The product has transformed how we manage our IT and business workflows, offering a seamless enterprise integration to meet our needs efficiently.
Atomicwork comes with out-of-the-box reports, carefully curated, to help IT and HR teams quickly figure out the bottlenecks
Every workspace gets their own reports; no data scientists needed here to pull up or drill down on data
Drill down on your service management data in your favorite BI tool by exporting all of your reports data as CSV files
Review report data across requests, service requests, incidents, changes, and assets so you can improve your processes
Setup schedules so relevant stakeholders receive reports in their mailboxes at a frequency of their choice
Analyze SLA hits and misses and compare request loads so you can make informed staffing decisions
