Modern Request Management
Modernize employee request management
Fulfill employee requests intelligently, reduce manual work and deliver faster resolutions, with agentic service management.
Book a demo
Fulfill employee requests intelligently, reduce manual work and deliver faster resolutions, with agentic service management.
Book a demoFulfill employee requests autonomously, reduce manual work and deliver faster resolutions, with agentic service management.
Book a demoForget portals, tickets and emails - the only thing your employees need to remember is to seek help from Atom
Employees can access Atom, in the flow of their work, through Slack, Teams, email and the browser and choose between chat, video and voice support for their service needs.
Employees can request for services, receive updates, send responses and check statuses in the flow of work without jotting down ticket IDs or checking their email.
Access provisioning? Check. Password reset? Check. App installation? Check. Preconfigured AI workflows make it easy for IT teams to deflect issues and reduce ticket volume.
Agentic AI handles the routine so your service teams can focus on the exceptions.
Atomicwork’s Universal Agent resolves routine queries before they reach your team - surfacing contextual answers, triggering smart workflows, and routing only what truly needs attention.
Eliminate bottlenecks by setting up workflows to handle approvals, updates, notifications, triaging, prioritization and everything in between.
Configure once, and Atom takes care of everything so that service delivery never waits on email follow-ups again.
Offload your routine work to Agentic AI so you can focus on the strategic innovation projects. Atomicwork’s AI Agents handle everything from smart filling attributes when a ticket is created to smart routing to case summarization to recommending solutions to agents. AI’ll be there for you, no matter what or when.
Atomicwork is a valuable partner in our journey towards World-Class IT Operations. We were able to deploy and replace a number of incumbent solutions within 6 weeks. We have already seen <span style="color: #F33F32">significant improvements across ticket deflection, self service</span> and most importantly <span style="color: #F33F32">employee experience. </span>Moving across to the Atomicwork solution also reduced our TCO by consolidating 3 different solutions into one platform.
With Atomicwork’s modern service management and Agentic AI platform, we are <span style="color: #F33F32">transforming the digital workplace experience</span> at Zuora. Our employees now enjoy instant support, seamless information access, and automated service workflows—all via Slack. This partnership is driving<span style="color: #F33F32"> faster resolutions, enhanced productivity,</span> and a smarter, more connected workplace.
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Atomicwork improved visibility into our operations and helps us see where we’re overstretched or underutilized, identify performance gaps, and plan resources with confidence. With Atomicwork, everyone—whether in HR, IT, or Finance—is finally<span style="color: #F33F32"> speaking the same language,</span> using the same workflows, processes, and tools.
The ROI on deploying Atomicwork across our teams has been incredible. Unlike Jira Service Management, Atomicwork allowed us to <span style="color: #F33F32">maintain our IT team without adding a single headcount </span>in six months. The product has transformed how we manage our IT and business workflows, offering a seamless enterprise integration to meet our needs efficiently.
Empower enterprise teams to manage their requests with private workspaces, custom settings and workflows.
Employees get a one stop shop; service teams get requests routed to them intelligently or through defined rules
Distribute ticket workload evenly amongst your team so everyone gets the chance to work on challenging issues
Prioritize incoming issues by category, source, and channel so your service teams set the right expectations.
Add additional context to your requests by creating custom attributes that can be used to manage your requests.
Keep track of the metrics that matter like team performance, SLA adherence, AI deflections, employee satisfaction and more
