Modern Incident Management
Smart incident management for modern IT teams
The all-in-one platform for managing incidents and automating resolutions with ease and confidence
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The all-in-one platform for managing incidents and automating resolutions with ease and confidence
Request demoIncidents happen. All your employees need to do is tell Atom, the Universal Agent
Atomicwork’s Universal AI was purpose built to identify and cluster incidents so incident management doesn't have to wait on humans to begin.
Setup incident workflows to reduce the noise, automate the routine tasks, and surface the most important issues to the right team quickly.
No more typing up summaries or notices; automatically notify stakeholders and keep everyone in the loop through the process with AI summaries.
Agentic AI handles the routine incident management so your service teams can focus on the exceptions
Atomicwork’s Universal AI can intelligently identify and cluster relevant incidents so that your team can work fast to find a solution and not spend their time on categorization or prioritization. Atom, the Universal Agent, will also notify IT admins via Teams and Slack so they can acknowledge and kickstart the workflow.
Eliminate bottlenecks by setting up workflows for updates, triaging, prioritization and everything in between.
Configure once, and Atom takes care of everything so that the IT agents can minimize distruptions.
Atomicwork is designed to ensure that you get a lot done with as few clicks as possible. Need to send out an update to all affected parties? Click, click, broadcast. Want to bulk update all linked incidents? Click, click, done.
It’s none of the clicking around with all of the work that matters.
Identify incident trends and recurring pain points so that you can improve your incident playbooks. Break incidents down by severity, affected parts, custom attributes and more.IT admins can also drill down into their AI Assistant's performance, employee feedback and incident reports for feedback on their incident response documentation and plans.
Atomicwork covers all of your IT incident management needs and best practices.
Predict. Prevent. Prosper.
Kick off workflows the moment an incident is created, updated, or reprioritized — no human needed.
Employees and agents can add files, screenshots, or logs to accelerate resolution from the start.
Keep stakeholders in the loop and drive faster actions with automated updates and smart nudges.
Slice incidents by severity, service impact, SLA hits, time to resolve, and more — no spreadsheet required.
New team members can ramp fast with AI-generated summaries of past incidents and actions taken.
Manage your incident lifecycle by identifying stages in your support process and aligning them with workflows.
A modern IT incident management guide outlining an 8-step process and how AI improves efficiency and reduces service disruptions.
Find out how you can evaluate and narrow down ITSM platforms that places agentic AI at the heart of its capabilities.
We just launched the Universal Agent—Atomicwork's AI Assistant that employees can use in their flow of work—right inside the browser, Slack, Teams, email, and more.
