The Agentic ITSM
Masterclass
You want to implement AI. Learn from those who've already made it happen.
Each session pairs you with a practitioner who'll walk you through the real challenges they faced, how they solved it, and what they did differently.
Tackling AI challenges you're probably solving right now.
All sessions run 30 minutes + 15 minutes live Q&A with the speaker.
Most self-service setups disappoint because they're designed around the tool, not the person asking for help. Ehm shows you how to map what employees actually need to the right resolution path and where AI changes what's worth automating.
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Access requests quietly eat your team's time every single day. We will show you how we are rethinking the entire flow, from understanding the request to checking policies to getting people what they need — with AI doing the heavy lifting.
Onboarding, offboarding, role changes. Your employees remember each of these moments, and they always fall between HR and IT. John shares a practical framework for making those handoffs feel seamless with AI connecting the dots between both teams.
Dropping AI tools into your service teams usually means they collect dust without any adoption. Gaurav breaks down the original use case, the framework used to validate and expand it, and the key decisions that made scaling AI possible across their organization.
Save your spot
All sessions are live. Recordings available for registered attendees only.