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Enterprise knowledge management
Enterprise knowledge management

Centralize your enterprise knowledge management with Atomicwork

Streamline all knowledge resources from different departments in a single place for quick discovery and access via Microsoft Teams or Slack.

A single source of truth for all your enterprise knowledge

An enterprise knowledge management system is a centralized knowledge hub that accesses knowledge sources like wikis, docs, Confluence, Google Drive, Sharepoint, or any other knowledge repository.

Make answers easily accessible for end users

Ensure employees don’t spend hours toggling between apps to find a simple answer. Make knowledge information available within Slack and Teams, where employees are most active. Set up email forwarding so end-users receive updates and solutions through emails.

Deflect support ticket volume and provide fast answers

Automate employees’ queries and make all information available in the channels where employees are most active. With pre-approved responses to frequently asked questions and specialized AI agents, IT teams can reduce time spent on repetitive tasks.

Keep internal information updated and secured

Atomicwork’s GenAI assistant, Atom, periodically updates knowledge assets and information, removes outdated assets, and updates users' access so that all knowledge resources are safe. It also regularly relearns content from connected sources.

Knowledge search doesn’t have to be long and complicated

Employees should spend time perfecting their work, not exhaust themselves to find the required information.

Simplify end-user support

Enterprise users must read a long guide or spend hours finding bookmarked knowledge articles to find a simple answer. Things worsen if the information they search is part of a deleted email or an old Slack conversation.

An enterprise knowledge management system pulls verified answers from knowledge sources and responds to users’ queries in a short and specific format. Atom also allows users to locate required information through a quick chat on MS Teams or Slack.

Onboard new hires easily

An enterprise knowledge management tool streamlines onboarding new hires. It replaces long training sessions with ready-for-you knowledge management repositories. You can upload any document type (including DOC/DOCX, PPT/PPTX, XLS/XLSX, PDF, ASPX, CSV, and TXT) and URLs to your knowledge repositories.

New employees can use these repositories to learn about the organization, its products, their roles and responsibilities, documentation, and other essential information to familiarize themselves with their jobs.

One repository for multiple teams with topic categorization

Scattered knowledge repositories only increase confusion. An enterprise knowledge management system centralizes all information specific to all departments in a single place. This means employees can get their queries answered, whether related to IT, HR, or finance operations, with a simple search with one powerful AI assistant.

Atomicwork also allows you to create separate workspaces for different teams to segment knowledge based on individual teams’ needs. You can even categorize topics for each team and workspace.

Unlock productivity, reduce IT costs, and deliver results faster with Atomicwork

Ryder Hampton
Head of Technology - Enterprise Services

Atomicwork is a valuable partner in our journey towards World-Class IT Operations.  We were able to deploy and replace a number of incumbent solutions within 6 weeks. We have already seen <span style="color: #F33F32">significant improvements across ticket deflection, self service</span> and most importantly <span style="color: #F33F32">employee experience. </span>Moving across to the Atomicwork solution also reduced our TCO by consolidating 3 different solutions into one platform.

Karthik Chakkarapani
SVP, Corporate Operations & CIO

With Atomicwork’s modern service management and Agentic AI platform, we are <span style="color: #F33F32">transforming the digital workplace experience</span> at Zuora. Our employees now enjoy instant support, seamless information access, and automated service workflows—all via Slack. This partnership is driving<span style="color: #F33F32"> faster resolutions, enhanced productivity,</span> and a smarter, more connected workplace.

Syachfri Tjhia
Head of IT

Atomicwork improved visibility into our operations and helps us see where we’re overstretched or underutilized, identify performance gaps, and plan resources with confidence. With Atomicwork, everyone—whether in HR, IT, or Finance—is finally<span style="color: #F33F32"> speaking the same language,</span> using the same workflows, processes, and tools.

Read the complete case study →
Chad Ghosn
Global CTO and CIO

The ROI on deploying Atomicwork across our teams has been incredible. Unlike Jira Service Management, Atomicwork allowed us to <span style="color: #F33F32">maintain our IT team without adding a single headcount </span>in six months. The product has transformed how we manage our IT and business workflows, offering a seamless enterprise integration to meet our needs efficiently.

Read the complete case study →

The ROI on deploying Atomicwork across our teams has been incredible. Unlike Jira Service Management, Atomicwork allowed us to <span style="color: #F33F32">maintain our IT team without adding a single headcount </span>in six months. The product has transformed how we manage our IT and business workflows, offering a seamless enterprise integration to meet our needs efficiently.

Chad Ghosn
Global CTO and CIO

One knowledge management system for all your enterprise needs

Atomicwork is your one-stop destination for all enterprise knowledge queries

Fetch answers from Notion

Integrate with Notion to bring your Notion pages and wikis to Slack and Teams. Fetch answers complex queries from Notion.

Fetch answers from Confluence

Connect your workplace software like Slack and Teams with Confluence to extract knowledge directly from Confluence to Slack.

Fetch answers from Sharepoint

Help your employees find knowledge information from Sharepoint within Teams and Slack. Provide them with continuous learning support.

Round-the-clock AI assistant

Atom is your employees’ personal knowledge assistant. It provides answers to all your knowledge queries within seconds.

Secure knowledge bases

Maintain a secured knowledge base with access control. With multi-level access control, your knowledge base stays secured from unauthorized attempts.

Explore all integrations

Explore all Atomicwork integrations to learn how you can make your knowledge management system accommodate a variety of enterprise information.

We adhere to global security standards

Atomicwork is built keeping your enterprise security and business safety in mind.

GDPR Compliant Badge - Ensuring Data Protection and Privacy with AtomicworkCCPA Compliant Badge - California Consumer Privacy Act Certification for AtomicworkHIPAA Compliant Badge - Health Insurance Portability and Accountability Act Certification for AtomicworkISO 27701 Certified Badge - Privacy Information Management System Certification for AtomicworkISO 27017 Certified Badge - Cloud Security Certification for AtomicworkISO 27018 Certified Badge - Protection of Personal Data in the Cloud Certification for Atomicwork
SOC 2 Type II Compliant Badge - Service Organization Control for Secure Data Management at Atomicwork
ISO 27001 Certified Badge - International Standard for Information Security for Atomicwork
GDPR Compliant Badge - Ensuring Data Protection and Privacy with Atomicwork
HIPAA Compliant Badge - Health Insurance Portability and Accountability Act Certification for Atomicwork
ISO 27701 Certified Badge - Privacy Information Management System Certification for Atomicwork
ISO 27018 Certified Badge - Protection of Personal Data in the Cloud Certification for Atomicwork
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Frequently asked questions about enterprise knowledge management system

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