Atomicwork is on a mission to transform the digital workplace experience by uniting people, processes, and platforms through AI automation. Our team is building a modern service management platform that enables growing businesses to reduce operational complexity and drive business success.
We’re looking for an experienced Solution Engineer to join our team and help us build our modern service management platform. This is a hybrid position based in Chennai. We offer competitive pay to employees and practical benefits for their whole family.
If this sounds interesting to you, read on.
What we’re looking for (qualifications)
We are not big on formal qualifications, and we value hands-on skills. We also enjoy working with people looking to learn new things and have a sense of responsibility toward their work.
- Strong technical background, with experience in ITSM and ESM technologies and software.
- Experience handling mid-market/enterprise deals. You are used to long deal cycles, handling RFPs, maintaining detailed notes and executing flawless deal handovers to post-sales after a contract is signed.
- Excellent value-selling, presentation and communication skills, capable of conveying complex technical concepts clearly and effectively.
- Ability to understand and address customer technical requirements, providing effective and tailored solutions.
- Strong problem-solving skills, with the ability to think critically and creatively.
- Collaborative mindset, with the ability to work effectively with cross-functional teams.
- Must be comfortable supporting clients in US timezones.
What you’ll do (responsibilities)
- Provide technical support to sales teams and clients throughout the sales process.
- Conduct detailed technical discovery, product demonstrations, showcasing the features and benefits of our solutions.
- Address technical questions and concerns from potential and existing clients.
- Scope out customer business cases and scalable solutions for complex use cases.
- Design and develop tailored solutions to meet customer-specific requirements.
- Work closely with sales and implementation teams to ensure smooth transitions from pre-sales to post-sales support.
Why we are different (culture)
As a part of Atomicwork, you can shape our company and business from idea to production. Our cultural values also set the bar high, helping us create a better workplace for everyone.
- Autonomy: We champion self-direction to deliver customer success, empowering teams and individuals to deliver peak performance.
- Trust: We unwaveringly believe in our colleagues' positive intentions, approaching every interaction with trust to accelerate execution.
- Ownership: We demonstrate unwavering commitment to our mission and goals, taking full responsibility for triumphs and setbacks.
- Mastery: We relentlessly pursue continuous self-improvement as individuals and teams, dedicating ourselves to constant learning and growth.
- Impatience: We recognize that our world moves swiftly and is driven by an unyielding desire to progress with every endeavor.
- Customer Obsession: We place our customers at the heart of everything we do, relentlessly seeking to understand their needs and exceed their expectations.
What we offer (compensation and benefits)
We are big on benefits that make sense to you and your family.
- Fantastic team —the #1 reason why everybody joins us.
- Hybrid work — balance between working from the office and home.
- Convenient offices — well-located offices spread over five different cities.
- Paid time off — Unlimited sick leaves and 15 days off every year.
- Health insurance — comprehensive health coverage upto 75% premium covered.
- Flexible allowances — with hassle-free reimbursements across spends.
- Annual outings — for everyone to have fun together.
What next (applying for this role)
- Click on the apply button to get started with your application.
- Answer a few questions about yourself and your work.
- Wait to hear from us about the next steps.
Do you have anything else to tell us? Email careers@atomicwork.com and let us know what’s on your mind
Our benefits
