Agentic service management for modern enterprises

Frequently asked questions

What is agentic service management?

Agentic service management is an emerging approach of integrating AI agents into IT service management (ITSM) processes to boost efficiency, scalability, and user experience. Enterprise IT teams can leverage these AI agents to ask clarifying questions automatically and troubleshoot better, cluster incidents intelligently, or assist in building workflows. Agentic service management elevates enterprise IT support by providing more context-aware service and reducing delays.

What specific tasks can agentic service management help businesses achieve?

Agentic service management can help businesses leverage AI agents to perform a variety of tasks, including:

- Addressing employee queries: Providing instant answers to common IT questions by leveraging the organization's internal knowledge base.‍

- Basic troubleshooting: Diagnosing and resolving common technical issues by providing step-by-step guidance.

- Service request fulfillment: Processing user requests to create properly categorized and prioritized tickets, routing them to appropriate teams.

- Incident handling: Automatically identifying and clustering related issues, notifying relevant stakeholders, and initiating response workflows based on severity and type.

- Knowledge management: Identifying knowledge gaps and creating content to address the issues based on helpdesk conversations

- Team assistance: Suggesting solutions, workflows, and replies to agents based on organization context and history

How are AI agents different from our AI assistant?

While both AI agents and the AI assistant are integral to Atomicwork's platform, they serve distinct roles:

- AI Assistant: Acts as an enterprise copilot, providing instant, personalized assistance to employees by harnessing insights from wikis, documents, service catalogs, and FAQs.

- AI Agents: Operate autonomously to perform specific tasks and workflows, such as automating password resets, access provisioning, and incident handling, thereby streamlining service management processes.

Can Atomicwork AI agents integrate with your existing tools and platforms?

Yes, our AI agents are designed to integrate seamlessly with existing tools and platforms. They can connect with various enterprise applications, including Microsoft Teams, Slack, Azure AD, Okta, and more, to automate workflows and enhance service delivery.

How does Atomicwork handle security and privacy with AI agents?

Atomicwork uses the TRUST framework to prioritize security and privacy. Read more about our approach here.

What pricing plans include AI agents?

For detailed information on pricing and the specific features included in each plan, please visit Atomicwork's pricing page.

How do I try Atomicwork?

Sign up for a free demo of Atomicwork and someone from our team will walk you through our product. Once we find a good fit, we'll get you set up with a limited environment to try the product before purchasing it.

How do I try Atomicwork?

What are the key benefits?

The Atomicwork platform leverages AI to improve experience and cost savings by letting you provide instant help to your employees, managing requests efficiently and automate repetitive work like logging into JIRA for small operations.

What are the key benefits?

What can I use Atomicwork for?

Atomicwork is designed to support different kinds of use cases, including IT support, service delivery, operations and workflow automation. You'll have the flexibility to customize it for your business needs.

What can I use Atomicwork for?

What is Atomicwork?

Atomicwork is a conversational ITSM platform that can be used by IT, HR, Finance and other internal teams. You can start using it for IT use cases but can invite other teams to collaborate better.

What is Atomicwork?

Atomicwork is a conversational ITSM platform that can be used by IT, HR, Finance and other internal teams. You can start using it for IT use cases but can invite other teams to collaborate better.

What is Atomicwork?

Atomicwork is a conversational ITSM platform that can be used by IT, HR, Finance and other internal teams. You can start using it for IT use cases but can invite other teams to collaborate better.

What is Atomicwork?

Atomicwork is a conversational ITSM platform that can be used by IT, HR, Finance and other internal teams. You can start using it for IT use cases but can invite other teams to collaborate better.

How do I try Atomicwork?

What are the key benefits of the Atomicwork-Notion integration?

Your end-users don't have to go down Notion rabbit holes looking for information and your IT and HR teams can focus on getting work done

What are the key benefits of the Atomicwork-Notion integration?

Your end-users don't have to go down Notion rabbit holes looking for information and your IT and HR teams can focus on getting work done

What are the key benefits of Atomicwork-SharePoint integration?

Your end-users get instant answers without having to go on an SharePoint exploration and your IT and HR teams can focus on bigger things.

What are the key benefits of Atomicwork-SharePoint integration?

Your end-users get instant answers without having to go on an SharePoint exploration and your IT and HR teams can focus on bigger things.

What can I use Atomicwork for?

What is Atomicwork?

Atomicwork is a conversational ITSM platform that can be used by IT, HR, Finance and other internal teams. You can start using it for IT use cases but can invite other teams to collaborate better.

What is Atomicwork?

Atomicwork is a conversational ITSM platform that can be used by IT, HR, Finance and other internal teams. You can start using it for IT use cases but can invite other teams to collaborate better.

What is Atomicwork?

Atomicwork is a conversational ITSM platform that can be used by IT, HR, Finance and other internal teams. You can start using it for IT use cases but can invite other teams to collaborate better.

What is Atomicwork?

Atomicwork is a conversational ITSM platform that can be used by IT, HR, Finance and other internal teams. You can start using it for IT use cases but can invite other teams to collaborate better.

Is this a native app?

The Atomicwork-Intune integration is a built-in feature and not a third-party app.

Is this a native app?

The Atomicwork-Intune integration is a built-in feature and not a third-party app.

How do I try Atomicwork?

What are the key benefits?

The Atomicwork platform leverages AI to improve experience and cost savings by letting you provide instant help to your employees, managing requests efficiently and automate repetitive work.

What are the key benefits?

The Atomicwork platform leverages AI to improve experience and cost savings by letting you provide instant help to your employees, managing requests efficiently and automate repetitive work.

What are the key benefits?

The Atomicwork platform leverages AI to improve experience and cost savings by letting you provide instant help to your employees, managing requests efficiently and automate repetitive work.

What are the key benefits?

The Atomicwork platform leverages AI to improve experience and cost savings by letting you provide instant help to your employees, managing requests efficiently and automate repetitive work.

What can I use Atomicwork for?

What usecases are supported by Atomicwork?

Atomicwork is designed to support different kinds of use cases, including IT support, HR service delivery, operations and workflow automation. You'll have the flexibility to customize it for your business needs.

What usecases are supported by Atomicwork?

What is Atomicwork?

Atomicwork is a conversational ITSM platform that can be used by IT, HR, Finance and other internal teams. You can start using it for IT use cases but can invite other teams to collaborate better.

What is Atomicwork?

Atomicwork is a conversational ITSM platform that can be used by IT, HR, Finance and other internal teams. You can start using it for IT use cases but can invite other teams to collaborate better.

What is Atomicwork?

Atomicwork is a conversational ITSM platform that can be used by IT, HR, Finance and other internal teams. You can start using it for IT use cases but can invite other teams to collaborate better.

What is Atomicwork?

Atomicwork is a conversational ITSM platform that can be used by IT, HR, Finance and other internal teams. You can start using it for IT use cases but can invite other teams to collaborate better.

Does Atomicwork have Okta SAML SSO?

Atomicwork does offer single sign-on capabilities using Okta SAML. This means that employees can log into Atomicwork using their Okta credentials without having to create another set of credentials for it.

Does Atomicwork have Okta SAML SSO?

What kind of support do you offer?

We believe in working closely with our customers to understand their requirements and help them implement our product. We also offer 24x5 support for any technical challenges they might face over time.

What kind of support do you offer?

What are the key benefits?

The Atomicwork platform leverages AI to improve experience and cost savings by letting you provide instant help to your employees, managing requests efficiently and automate repetitive work.

What are the key benefits?

The Atomicwork platform leverages AI to improve experience and cost savings by letting you provide instant help to your employees, managing requests efficiently and automate repetitive work.

What usecases are supported by Atomicwork?

What is Atomicwork?

Atomicwork is a conversational ITSM platform that can be used by IT, HR, Finance and other internal teams. You can start using it for IT use cases but can invite other teams to collaborate better.

What is Atomicwork?

Atomicwork is a conversational ITSM platform that can be used by IT, HR, Finance and other internal teams. You can start using it for IT use cases but can invite other teams to collaborate better.

How do I try Atomicwork?

Is the HR service delivery solution customizable?

Yes, HR service delivery solutions can be customized to align with an organization's unique HR processes and policies.

Is the HR service delivery solution customizable?

Yes, HR service delivery solutions can be customized to align with an organization's unique HR processes and policies.

Can Atomicwork’s HR service delivery solution automate tasks?

Yes, it automates routine HR tasks like onboarding, benefits enrollment, time-off requests, and more.

Can Atomicwork’s HR service delivery solution automate tasks?

Yes, it automates routine HR tasks like onboarding, benefits enrollment, time-off requests, and more.

How does HR service delivery enhance the employee experience?

It provides self-service options, faster response times, and personalized support, improving employee satisfaction.

How does HR service delivery enhance the employee experience?

It provides self-service options, faster response times, and personalized support, improving employee satisfaction.

What are the benefits of HR service desks?

Benefits include improved efficiency, employee satisfaction, compliance, and data accuracy.

What are the benefits of HR service desks?

Benefits include improved efficiency, employee satisfaction, compliance, and data accuracy.

How does HR service delivery solutions work?

HR service delivery solutions streamline HR tasks, automate processes, and provide self-service options for employees.

How does HR service delivery solutions work?

HR service delivery solutions streamline HR tasks, automate processes, and provide self-service options for employees.

What is HR service delivery?

HR service delivery refers to the processes and tools used to manage and deliver HR services to employees.

What is HR service delivery?

HR service delivery refers to the processes and tools used to manage and deliver HR services to employees.

What kind of support do you offer?

How do I try Atomicwork?

What are the key benefits?

The Atomicwork platform leverages AI to improve experience and cost savings by letting you provide instant help to your employees, managing requests efficiently and automate repetitive work.

What are the key benefits?

The Atomicwork platform leverages AI to improve experience and cost savings by letting you provide instant help to your employees, managing requests efficiently and automate repetitive work.

What kind of use cases are supported?

Atomicwork is designed to support different kinds of use cases, including support, service delivery, operations and workflow automation. You'll have the flexibility to customize it for your business needs.

What kind of use cases are supported?

What is Atomicwork?

Atomicwork is an employee support and operations platform that can be used by IT, HR, Finance and other internal teams. You can start using it for IT use cases but can invite other teams to collaborate better.

What is Atomicwork?

What kind of support do you offer?

How do I try Atomicwork?

What are the key benefits?

The Atomicwork platform leverages AI to improve experience and cost savings by letting you provide instant help to your employees, managing requests efficiently and automate repetitive work.

What are the key benefits?

The Atomicwork platform leverages AI to improve experience and cost savings by letting you provide instant help to your employees, managing requests efficiently and automate repetitive work.

What can I use Atomicwork for?

What is Atomicwork?

What is an IT help desk? Copy

An IT help desk is a centralized hub that manages and resolves technical issues, ensuring a smooth and efficient IT environment for organizations.

What is an IT help desk? Copy

An IT help desk is a centralized hub that manages and resolves technical issues, ensuring a smooth and efficient IT environment for organizations.

What is an IT help desk? Copy

An IT help desk is a centralized hub that manages and resolves technical issues, ensuring a smooth and efficient IT environment for organizations.

What is an IT help desk? Copy

An IT help desk is a centralized hub that manages and resolves technical issues, ensuring a smooth and efficient IT environment for organizations.

What is an IT help desk? Copy

An IT help desk is a centralized hub that manages and resolves technical issues, ensuring a smooth and efficient IT environment for organizations.

What is an IT help desk? Copy

An IT help desk is a centralized hub that manages and resolves technical issues, ensuring a smooth and efficient IT environment for organizations.

What is an IT help desk?

An IT help desk is a centralized hub that manages and resolves technical issues, ensuring a smooth and efficient IT environment for organizations.

What is an IT help desk?

An IT help desk is a centralized hub that manages and resolves technical issues, ensuring a smooth and efficient IT environment for organizations.

Is training required to use Atomicwork?

No extensive training needed. Atomicwork's user-friendly interface ensures easy adoption, allowing your team to maximize its potential swiftly.

Is training required to use Atomicwork?

No extensive training needed. Atomicwork's user-friendly interface ensures easy adoption, allowing your team to maximize its potential swiftly.

How do I try using Atomicwork?

Sign up for a free demo of Atomicwork and someone from our team will walk you through our product. We'll also get you set up with a limited environment to try the product.

How do I try using Atomicwork?

Sign up for a free demo of Atomicwork and someone from our team will walk you through our product. We'll also get you set up with a limited environment to try the product.

Does Atomicwork integrate with existing systems?

Yes, Atomicwork's conversational IT support is designed to scale, offering flexible solutions for businesses of all sizes.

Does Atomicwork integrate with existing systems?

Yes, Atomicwork's conversational IT support is designed to scale, offering flexible solutions for businesses of all sizes.

What are the benefits of conversational IT support?

You can experience a personalized, efficient IT support system that enhances user satisfaction, promotes self-service, and anticipates and resolves issues proactively.

What are the benefits of conversational IT support?

You can experience a personalized, efficient IT support system that enhances user satisfaction, promotes self-service, and anticipates and resolves issues proactively.

How does Atomicwork conversational support work?

Atomicwork's conversational IT support engages users with intelligent chatbots, automation, and predictive analytics, ensuring a proactive and efficient support experience.

How does Atomicwork conversational support work?

Atomicwork's conversational IT support engages users with intelligent chatbots, automation, and predictive analytics, ensuring a proactive and efficient support experience.

What is conversational IT?

Conversational IT support is a revolutionary approach leveraging chatbots and automation for instant, personalized issue resolution.

What is conversational IT?

Conversational IT support is a revolutionary approach leveraging chatbots and automation for instant, personalized issue resolution.

Is training required to use Atomicwork?

No extensive training needed. Atomicwork's user-friendly interface ensures easy adoption, allowing your team to maximize its potential swiftly.

Is training required to use Atomicwork?

No extensive training needed. Atomicwork's user-friendly interface ensures easy adoption, allowing your team to maximize its potential swiftly.

How do I try using Atomicwork?

Sign up for a free demo of Atomicwork and someone from our team will walk you through our product. We'll also get you set up with a limited environment to try the product.

How do I try using Atomicwork?

Sign up for a free demo of Atomicwork and someone from our team will walk you through our product. We'll also get you set up with a limited environment to try the product.

Does Atomicwork integrate with existing systems?

Yes, Atomicwork's conversational IT support is designed to scale, offering flexible solutions for businesses of all sizes.

Does Atomicwork integrate with existing systems?

Yes, Atomicwork's conversational IT support is designed to scale, offering flexible solutions for businesses of all sizes.

What are the benefits of conversational IT support?

You can experience a personalized, efficient IT support system that enhances user satisfaction, promotes self-service, and anticipates and resolves issues proactively.

What are the benefits of conversational IT support?

You can experience a personalized, efficient IT support system that enhances user satisfaction, promotes self-service, and anticipates and resolves issues proactively.

How does Atomicwork conversational support work?

Atomicwork's conversational IT support engages users with intelligent chatbots, automation, and predictive analytics, ensuring a proactive and efficient support experience.

How does Atomicwork conversational support work?

Atomicwork's conversational IT support engages users with intelligent chatbots, automation, and predictive analytics, ensuring a proactive and efficient support experience.

What is conversational IT?

Conversational IT support is a revolutionary approach leveraging chatbots and automation for instant, personalized issue resolution.

What is conversational IT?

Conversational IT support is a revolutionary approach leveraging chatbots and automation for instant, personalized issue resolution.

What kind of support do you offer?

How do I try using Atomicwork?

How can I trust that employee interactions will be safe and secure?

Your personal information is safeguarded through robust encryption and authentication measures. Access is restricted only to authorized personnel, ensuring only you and relevant parties can view or update your data.

How can I trust that employee interactions will be safe and secure?

What are the key benefits?

Automation reduces the likelihood of human errors in routine tasks. AI algorithms can execute tasks with precision and consistency, minimizing the risk of mistakes that may arise from manual processes. AI-driven chatbots and virtual assistants can also be integrated into workflows to provide user assistance, answer queries, and perform certain tasks.

What are the key benefits?

Why do I need a AI workflow automation product?

IT teams need workflow automation products for enhancing efficiency, reducing manual efforts, and improving overall IT operations. AI workflow automation is particularly beneficial in scenarios where tasks are repetitive, rule-based, and involve the processing of large amounts of data.

Why do I need a AI workflow automation product?

What is Atomicwork AI workflow automation?

AI workflow automation combines the power of AI, which includes machine learning, natural language processing, and cognitive computing, with traditional workflow automation to enhance efficiency, decision-making, and adaptability in various tasks and processes.

What is Atomicwork AI workflow automation?

What kind of support do you offer?

How do I try using Atomicwork?

How can I trust that employee interactions will be safe and secure?

What are the key benefits?

IT teams aim for consistency and standardization in processes and methodologies. A knowledge management platform helps in disseminating standardized procedures and guidelines, ensuring that the team follows best practices consistently.

What are the key benefits?

Why do I need a knowledge management platform?

Successful knowledge management is not just about managing data; it's about orchestrating a dynamic process that transforms information into actionable insights and drives innovation. A knowledge management platform helps make information easily accessible, and consumable, for all employees.

Why do I need a knowledge management platform?

What is IT knowledge management?

Knowledge management refers to the systematic process of capturing, organizing, storing, and leveraging the collective knowledge and expertise within an organization to achieve its strategic goals. In the realm of IT leadership, where information is a valuable asset, effective knowledge management is pivotal for optimizing processes, fostering innovation, and maintaining a competitive edge.

What is IT knowledge management?

10x productivity at 1x of the effort

Transform your workplace with
agentic service management

Context

Intelligence

Action

Discover AI agents for your business needs

Knowledge Agent

Support Agent

Incident management agent

Automation Agent

Frequently asked questions

Other resources

See Atomicwork in action now.

10x productivity at 1x of the effort

Transform your workplace with agentic service management

Context

Intelligence

Action

Discover AI agents for your business needs

Knowledge Agent

Support Agent

Incident management agent

Automation Agent

Frequently asked questions

Other resources

See Atomicwork in action now.

Transform your workplace with
agentic service management