Sept 24
San Francisco
Okta Ventures invests in Atomicwork for secure, agentic AI-powered IT support. Learn more ->
The all-in-one platform for managing incidents and automating resolutions with ease and confidence
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Incidents happen. All your employees need to do is tell Atom, the Universal AI Agent.
Atomicwork’s Universal AI Agent is purpose built to identify and cluster incidents so incident management doesn't have to wait on humans to begin.
Setup incident workflows to reduce the noise, automate the routine tasks, and surface the most important issues to the right team quickly.
No more typing up summaries or notices; automatically notify stakeholders and keep everyone in the loop through the process with AI summaries.
Agentic AI handles the routine incident management so your service teams can focus on the exceptions
Atomicwork’s Universal AI can intelligently identify and cluster relevant incidents so that your team can work fast to find a solution and not spend their time on categorization or prioritization. Atom, the Universal Agent, will also notify IT admins via Teams and Slack so they can acknowledge and kickstart the workflow.
Eliminate bottlenecks by setting up workflows for updates, triaging, prioritization and everything in between.
Configure once, and Atom takes care of everything so that the IT agents can minimize distruptions.
Atomicwork is designed to ensure that you get a lot done with as few clicks as possible. Need to send out an update to all affected parties? Click, click, broadcast. Want to bulk update all linked incidents? Click, click, done.
Identify incident trends and recurring pain points so that you can improve your incident playbooks. Break incidents down by severity, affected parts, custom attributes and more.IT admins can also drill down into their AI Assistant's performance, employee feedback and incident reports for feedback on their incident response documentation and plans.
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End-users get instant answers and resolutions in the flow of work through the browser, Slack, Teams, and email via chat, voice and vision capabilities.
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Federate organizational context so that your human and AI agents always have the context they need to provide personalized support at their fingertips.
Automate end-to-end business workflows so that your service teams are free from the routine and the repetitive.
Learn more ->Atomicwork covers all of your IT incident management needs and best practices.
Predict. Prevent. Prosper.
Kick off workflows the moment an incident is created, updated, or reprioritized — no human needed.
Employees and agents can add files, screenshots, or logs to accelerate resolution from the start.
Keep stakeholders in the loop and drive faster actions with automated updates and smart nudges.
Slice incidents by severity, service impact, SLA hits, time to resolve, and more — no spreadsheet required.
New team members can ramp fast with AI-generated summaries of past incidents and actions taken.
Manage your incident lifecycle by identifying stages in your support process and aligning them with workflows.
A modern IT incident management guide outlining an 8-step process and how AI improves efficiency and reduces service disruptions.
Find out how you can evaluate and narrow down ITSM platforms that places agentic AI at the heart of its capabilities.
We just launched the Universal Agent—Atomicwork's AI Assistant that employees can use in their flow of work—right inside the browser, Slack, Teams, email, and more.
We looked at many solutions, but none came close to replacing ServiceNow—until we found Atomicwork. Its agentic AI and modern approach for IT teams stood out immediately. Unlike legacy systems that require complex skill sets and weeks to implement even small changes, Atomicwork enables us to move at the speed of business.
The ROI on deploying Atomicwork across our teams has been incredible. Unlike Jira Service Management, Atomicwork allowed us to <span style="color: #F33F32">maintain our IT team without adding a single headcount </span>in six months. The product has transformed how we manage our IT and business workflows, offering a seamless enterprise integration to meet our needs efficiently.
Atomicwork improved visibility into our operations and helps us see where we’re overstretched or underutilized, identify performance gaps, and plan resources with confidence. With Atomicwork, everyone—whether in HR, IT, or Finance—is finally<span style="color: #F33F32"> speaking the same language,</span> using the same workflows, processes, and tools.
Atomicwork is a valuable partner in our journey towards World-Class IT Operations. We were able to deploy and replace a number of incumbent solutions within 6 weeks. We have already seen <span style="color: #F33F32">significant improvements across ticket deflection, self service</span> and most importantly <span style="color: #F33F32">employee experience. </span>Moving across to the Atomicwork solution also reduced our TCO by consolidating 3 different solutions into one platform.
With Atomicwork’s modern service management and Agentic AI platform, we are <span style="color: #F33F32">transforming the digital workplace experience</span> at Zuora. Our employees now enjoy instant support, seamless information access, and automated service workflows—all via Slack. This partnership is driving<span style="color: #F33F32"> faster resolutions, enhanced productivity,</span> and a smarter, more connected workplace.
