Just launched: State of AI in IT 2025 report, partnering with ITIL’s parent company PeopleCert and ITSM.tools. Get your copy now ->
Product
Enterprise AI
AI Agents
New
Purpose-built AI Agents for enterprise needs
AI Assistant
Provide instant help to your employees over Slack and Teams
Atom skills
Automate resolutions for frequently encountered issues
Automated workflows
Automate manual work and reduce support resolution time
Security and compliance
Learn about our secure approach to modern service management
Modern ITSM
Request management
Streamline IT support requests and scale employee services
Incident management
Identify, act on and resolve major and minor incidents
IT asset management
Track and manage assets through their lifecycle
IT change management
Simplify, automate and modernize IT change processes
Explore all features
Explore all of the key capabilities in Atomicwork's solution
Enterprise integrations
Atomicwork + MS Teams
Deflect support questions and automate repetitive workflows
Atomicwork + Slack
Deliver Slack-based IT support and workflows to your employees
Atomicwork + Microsoft
Integrate popular MS apps for improved employee efficiency
Atomicwork + Intune
Streamline and track all asset activities in one place
See all integrations
Integrate Atomicwork with your favorite apps to perform actions
What's New
2024 Roundup
Everything we released in 2024 to automate workflows and elevate enterprise IT productivity
Solutions
By Use Case
Modernize IT help desk
Leverage AI to manage and streamline service desk requests
Employee self-service
AI solution to deliver employee experience and autonomy
Automate IT workflows
Eliminate manual work and improve employee productivity
Knowledge management
Consolidate your internal knowledge from multiple sources
Explore all solutions
Discover all AI-based solutions offered by Atomicwork
By Industry
Education
Deliver exceptional student and faculty experiences
Healthcare
Streamline clinical IT operations for superior patient care
Manufacturing
Digitally transform IT ops at production floors
Retail
Empower retail IT staff to offer exceptional CX
By Team
IT support
Scale your IT support without scaling your IT team
HR services
Streamline employee support and deliver delight every day
Internal operations
Deliver modern internal support across departments
Pricing
Resources
Blog
Read the latest stories about ITSM and AI from Atomicwork
Podcast
Listen to conversations with IT leaders and EX experts
Webinars
Learn from experts and discover industry trends
Company
About
Learn more about Atomicwork's mission and founding team
Careers
Learn about our culture, benefits and open job positions
Contact
Get in touch with the Atomicwork team and send us your enquiries
Newsroom
Read press releases, company announcements and more.
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AI in IT
Announcing the launch of our State of AI in IT report 2025
Go into 2025 with an informed AI strategy based on insights from 300+ IT professionals and 700+ end users.
Sajeesh Sahadevan
Building Atomicwork
Introducing agentic service management for improved enterprise productivity
AI in IT
How IT leaders can build an AI-ready organizational culture
Building Atomicwork
Atomicwork adds $3+ million in a new strategic round led by CIOs and IT leaders
Building Atomicwork
How Atomicwork transformed Ammex Corp's service management with AI
Building Atomicwork
Embracing Responsible AI Practices with the TRUST Framework
ITSM
The modern ITSM manifesto: Traditional ITSM vs modern service management
All
Product updates
IT help desk
Atomic Conversations
ITSM
Employee Experience
Building Atomicwork
AI in IT
AI in IT
Moving past RPA: How enterprise AI agents transform workflows
Enterprise AI agents are more than just automation tools; they usher in the new era of RPA, to Reason, Plan, and Act on how IT teams operate for better business outcomes.
AI in IT
How IT leaders can leverage AI for their 2025 technology strategy
Learnings from a global study on the State of AI in IT to make AI a competitive advantage for your business in 2025.
Building Atomicwork
Designing Atomicwork’s customized agentic framework for enterprise needs
In our effort to scale the deployment of AI agents for diverse enterprise service management use cases, we've developed our own version of the agentic framework. Here's how we did it.
AI in IT
9 Big benefits of AI service management for enterprises in 2025
From driving intuitive self-service capabilities to automating basic incident resolution steps, AI service management offers several benefits for IT teams looking to redefine ITSM.
Building Atomicwork
Atomicwork successfully renews ISO 27001:2022 surveillance audit
Atomicwork completes the ISO/IEC 27001:2022 audit, ensuring robust data security, operational excellence, and business continuity for our customers.
AI in IT
AI-driven enterprise service agents: A game changer for business transformation
Find out how AI-driven enterprise service agents can transform key functions like IT, HR, Finance, or customer service across your organization to scale your growth without inflating costs.
Building Atomicwork
How Atomicwork empowers Catalyst Education in shaping better futures
Find out how Catalyst Education drives smarter work and learning by streamlining internal operations and connecting multiple teams on Atomicwork.
AI in IT
70-80% of AI projects in IT organizations fail. Here’s why.
Using AI effectively to achieve clear-cut business goals is challenging. Here's what to keep in mind when planning your next AI initiative in 2025.
Product updates
Atomicwork’s year in review 2024: How we modernized service management in the digital workplace
A glimpse at what we did through 2024 and what we're excited about this coming year.
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