AI for service agents

A copilot for your
service teams

AI-powered service management assistance so your IT
and HR teams can take back their time and
focus on strategic work.
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Your team’s productivity secret sauce: Atom

Make it easy for your service teams to automate their work so they can focus on high-leverage tasks
Automate level 1 support
Help employees help themselves with answers and fully-automated solutions right inside Slack and Microsoft Teams
Contextual help, right when you need it
Atom AI Agents suggest actions and attributes, summarizes requests, and provides writing assistance, right when the IT team needs it
Enterprise automation support
Automate repeatable tasks and workflows across your enterprise tech stack
Atomicwork recognized as a ‘New Guard’ in 2024 Battery Ventures report
Try AtomicworkRead the report

Help provided, without anyone having to ask

Accelerate productivity and efficiency across your service teams with Atom AI Agents

Deflect requests and provide instant solutions

Help employees help themselves, with Atom's support. Atom can answer questions and provide solutions, freeing up your service teams to focus on strategic work.

Atom can also deliver updates, announcements and nudges so you can craft employee experiences, from hire to retire.

Streamline your IT service desk

AI support for your agents whenever they need it. Whether it's smart routing features that route requests to the right teams and agents or guidance on the next best action, or writing assistance, Atom AI Agents are designed to step in and handle requests autonomously and handover with contextual assistance to service desk agents, if they cannot.



For example, Atom AI Agents can identify similar incidents and notify admins for fast action and minimal disruptions.

Data-driven decision making, powered by AI

Smart reporting capabilities for modern service teams so that everyone has all the information they need to make informed decisions.


Service teams can report on requests, incidents, problems, changes and even Atom's performance so they can work more efficiently.

AI Agents right when your service teams need it

Incident identification

Atom AI Agents identify similar incidents and proactively alerts IT admins so they can act fast and minimize disruptions.

Smart routing

Atom AI Agents intelligently route request to the right workspace, team and agent, without requiring setup or guidance.

Case summarization

Atom summarizes request interactions, including employee sentiment, so new agents jumping in can get upto speed fast.

Learn from channels

Atom AI Agents update their knowledge automagically by learning from public channel conversations

Attribute suggestions

Atom AI Agents learn from existing requests and user context to find the most suited agent, category, asset and other attributes.

Intelligent task generation

Tasks are automatically generated for problems, based on existing incidents and known Problems.

Our journey with Atomicwork to transition our ticketing systems to their AI-based Microsoft Teams Interface has been remarkable. The product has transformed how we manage our IT and business workflows, offering a seamless enterprise integration to meet our needs efficiently.

Before
20%
Ticket
deflection rate
After
65%
Ticket
deflection rate
Read the complete case study →
Chad Ghosn
Global CTO and CIO, AMMEX Corporation

It is every organization's dream of having a centralised, intelligent, and effective service management platform that can be applied universally across all business functions.

Atomicwork, through Atom, achieves not only that but also introduces state-of-the-art AI technology that will revolutionize how organisations work and search for information.

Before
20%
Ticket
deflection rate
After
65%
Ticket
deflection rate
Syachfri Tjhia
Head of IT, Catalyst Education

We adhere to global security standards

Atomicwork is built keeping your enterprise security and business safety in mind.
GDPR Compliant Badge - Ensuring Data Protection and Privacy with AtomicworkCCPA Compliant Badge - California Consumer Privacy Act Certification for AtomicworkHIPAA Compliant Badge - Health Insurance Portability and Accountability Act Certification for AtomicworkISO 27701 Certified Badge - Privacy Information Management System Certification for AtomicworkISO 27017 Certified Badge - Cloud Security Certification for AtomicworkISO 27018 Certified Badge - Protection of Personal Data in the Cloud Certification for Atomicwork
SOC 2 Type II Compliant Badge - Service Organization Control for Secure Data Management at Atomicwork
ISO 27001 Certified Badge - International Standard for Information Security for Atomicwork
GDPR Compliant Badge - Ensuring Data Protection and Privacy with Atomicwork
HIPAA Compliant Badge - Health Insurance Portability and Accountability Act Certification for Atomicwork
ISO 27701 Certified Badge - Privacy Information Management System Certification for Atomicwork
ISO 27018 Certified Badge - Protection of Personal Data in the Cloud Certification for Atomicwork
Learn more

See Atomicwork in action now.

Connect with our team of experts and find out how you can deliver modern IT service management
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