Sept 24
San Francisco
Meet 100+ visionary CIOs leading the AI wave
Agentic service management assistance so your IT and HR teams can take back their time and focus on strategic work.
Request demo
Make it easy for your service teams to delegate their work so they can focus on high-leverage tasks
Help employees help themselves with answers and fully-automated solutions right inside Slack and Microsoft Teams.
Atom can suggest resolutions, actions and attributes, summarize requests, and provide writing assistance, right when the IT team needs it.
Automate repeatable tasks and workflows across your enterprise tech stack.
Accelerate productivity and efficiency across your service teams with Agentic AI for ITSM and ESM
Help employees help themselves, with Atom's support. Atom can answer questions and provide solutions, freeing up your service teams to focus on strategic work. Atom can also deliver updates, announcements and nudges so you can craft employee experiences, from hire to retire.
AI support for your agents whenever they need it. Whether it's smart routing features that route requests to the right teams and agents or guidance on the next best action, or writing assistance, Atom is designed to step in and handle requests autonomously and handover with contextual assistance to service desk agents, if they cannot. For example, Atom AI Agents can identify similar incidents and notify admins for fast action and minimal disruptions.
Smart reporting capabilities for modern service teams so that everyone has all the information they need to make informed decisions. Service teams can report on requests, incidents, problems, changes and even Atom's performance so they can work more efficiently.
Atom identifies similar incidents and proactively alerts IT admins so they can act fast and minimize disruptions.
Atom intelligently routes request to the right workspace, team and agent, without requiring setup or guidance.
Atom summarizes request interactions, including employee sentiment, so new agents jumping in can get upto speed fast.
Atom updates its knowledge automagically by learning from public channel conversations
Atom learns from existing requests and user context to find the most suited agent, category, asset and other attributes.
Tasks are automatically generated for problems, based on existing incidents and known problems.
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur.
Connect with our experts to learn how to deliver modern IT service management for your business
Book a demo
We looked at many solutions, but none came close to replacing ServiceNow—until we found Atomicwork. Its agentic AI and modern approach for IT teams stood out immediately. Unlike legacy systems that require complex skill sets and weeks to implement even small changes, Atomicwork zenables us to move at the speed of business.
The ROI on deploying Atomicwork across our teams has been incredible. Unlike Jira Service Management, Atomicwork allowed us to <span style="color: #F33F32">maintain our IT team without adding a single headcount </span>in six months. The product has transformed how we manage our IT and business workflows, offering a seamless enterprise integration to meet our needs efficiently.
Atomicwork improved visibility into our operations and helps us see where we’re overstretched or underutilized, identify performance gaps, and plan resources with confidence. With Atomicwork, everyone—whether in HR, IT, or Finance—is finally<span style="color: #F33F32"> speaking the same language,</span> using the same workflows, processes, and tools.
Atomicwork is a valuable partner in our journey towards World-Class IT Operations. We were able to deploy and replace a number of incumbent solutions within 6 weeks. We have already seen <span style="color: #F33F32">significant improvements across ticket deflection, self service</span> and most importantly <span style="color: #F33F32">employee experience. </span>Moving across to the Atomicwork solution also reduced our TCO by consolidating 3 different solutions into one platform.
With Atomicwork’s modern service management and Agentic AI platform, we are <span style="color: #F33F32">transforming the digital workplace experience</span> at Zuora. Our employees now enjoy instant support, seamless information access, and automated service workflows—all via Slack. This partnership is driving<span style="color: #F33F32"> faster resolutions, enhanced productivity,</span> and a smarter, more connected workplace.
