AI copilot

A copilot for your service teams

Agentic service management assistance so your IT and HR teams can take back their time and focus on strategic work.

Request demo
AI copilot

A copilot for your
service teams

Agentic service management assistance so your IT
and HR teams can take back their time and
focus on strategic work.

Request demo

Help provided, without anyone having to ask

Accelerate productivity and efficiency across your service teams with Atom AI Agents

Deflect requests and provide instant solutions

Help employees help themselves, with Atom's support. Atom can answer questions and provide solutions, freeing up your service teams to focus on strategic work.

Atom can also deliver updates, announcements and nudges so you can craft employee experiences, from hire to retire.

Streamline your IT service desk

AI support for your agents whenever they need it. Whether it's smart routing features that route requests to the right teams and agents or guidance on the next best action, or writing assistance, Atom AI Agents are designed to step in and handle requests autonomously and handover with contextual assistance to service desk agents, if they cannot.



For example, Atom AI Agents can identify similar incidents and notify admins for fast action and minimal disruptions.

Data-driven decision making, powered by AI

Smart reporting capabilities for modern service teams so that everyone has all the information they need to make informed decisions.


Service teams can report on requests, incidents, problems, changes and even Atom's performance so they can work more efficiently.

AI Agents right when your service teams need it

Incident identification

Atom AI Agents identify similar incidents and proactively alerts IT admins so they can act fast and minimize disruptions.

Smart routing

Atom AI Agents intelligently route request to the right workspace, team and agent, without requiring setup or guidance.

Case summarization

Atom summarizes request interactions, including employee sentiment, so new agents jumping in can get upto speed fast.

Learn from channels

Atom AI Agents update their knowledge automagically by learning from public channel conversations

Attribute suggestions

Atom AI Agents learn from existing requests and user context to find the most suited agent, category, asset and other attributes.

Intelligent task generation

Tasks are automatically generated for problems, based on existing incidents and known Problems.

Atomicwork is a valuable partner in our journey towards World-Class IT Operations.  We were able to deploy and replace a number of incumbent solutions within 6 weeks. We have already seen <span style="color: #F33F32">significant improvements across ticket deflection, self service</span> and most importantly <span style="color: #F33F32">employee experience. </span>Moving across to the Atomicwork solution also reduced our TCO by consolidating 3 different solutions into one platform.

Before
20%
Ticket
deflection rate
After
65%
Ticket
deflection rate
Ryder Hampton
Head of Technology - Enterprise Services

With Atomicwork’s modern service management and Agentic AI platform, we are <span style="color: #F33F32">transforming the digital workplace experience</span> at Zuora. Our employees now enjoy instant support, seamless information access, and automated service workflows—all via Slack. This partnership is driving<span style="color: #F33F32"> faster resolutions, enhanced productivity,</span> and a smarter, more connected workplace.

Before
20%
Ticket
deflection rate
After
65%
Ticket
deflection rate
Karthik Chakkarapani
SVP, Corporate Operations & CIO

Atomicwork improved visibility into our operations and helps us see where we’re overstretched or underutilized, identify performance gaps, and plan resources with confidence. With Atomicwork, everyone—whether in HR, IT, or Finance—is finally<span style="color: #F33F32"> speaking the same language,</span> using the same workflows, processes, and tools.

Before
20%
Ticket
deflection rate
After
65%
Ticket
deflection rate
Syachfri Tjhia
Head of IT

The ROI on deploying Atomicwork across our teams has been incredible. Unlike Jira Service Management, Atomicwork allowed us to <span style="color: #F33F32">maintain our IT team without adding a single headcount </span>in six months. The product has transformed how we manage our IT and business workflows, offering a seamless enterprise integration to meet our needs efficiently.

Before
20%
Ticket
deflection rate
After
65%
Ticket
deflection rate
Chad Ghosn
Global CTO and CIO