Enterprise AI

A copilot for your
service teams

AI-powered service management assistance so your IT
and HR teams can take back their time and
focus on strategic work.
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Your team’s productivity secret sauce: Atom

Make it easy for your service teams to automate their work so they can focus on high-leverage tasks
Automate level 1 support
Help employees help themselves with answers and fully-automated solutions right inside Slack and Microsoft Teams
Contextual help, right when you need it
Atom suggests actions and attributes, summarizes requests, and provides writing assistance, right when agents need it
Enterprise automation support
Automate repeatable tasks and workflows across your enterprise tech stack

Help provided, without anyone having to ask

Accelerate productivity and efficiency across your service teams, with generative AI

Deflect requests and provide instant solutions

Help employees help themselves, with Atom's support. Atom can answer questions and provide solutions, freeing up your service teams to focus on strategic work.

Atom can also deliver updates, announcements and nudges so you can craft employee experiences, from hire to retire.

Streamline your IT service desk

AI support for your agents whenever they need it. Whether it's smart routing features that route requests to the right teams and agents or guidance on the next best action, or writing assistance, Atom is designed to provide contextual assistance to service desk agents.



Atom can even identify similar incidents and notify admins for fast action and minimal disruptions.

Data-driven decision making, powered by AI

Smart reporting capabilities for modern service teams so that everyone has all the information they need to make informed decisions.


Service teams can report on requests, incidents, problems, changes and even Atom's performance so they can work more efficiently.

AI assistance right when your agents need it

Incident identification

Atom identifies similar incidents and proactively alerts IT admins so they can act fast and minimize disruptions.

Smart routing

Atom intelligently routes request to the right workspace, team and agent, without requiring setup or guidance.

Case summarization

Atom summarizes request interactions, including employee sentiment, so new agents jumping in can get upto speed fast.

Learn from channels

Atom updates its knowledge automagically, without needing an agent-in-the-loop, by learning from public channel conversations

Attribute suggestions

Atom learns from existing requests and user context to find the most suited agent, category, asset and other attributes.

Intelligent task generation

Tasks are automatically generated for problems, based on existing incidents and known Problems.

It is every organization's dream of having a centralised, intelligent, and effective service management platform that can be applied universally across all business functions.

Atomicwork, through Atom, achieves not only that but also introduces state-of-the-art AI technology that will revolutionize how organisations work and search for information.

Syachfri Tjhia
Head of IT, Catalyst Education

Our journey with Atomicwork to transition our ticketing systems to their AI-based Microsoft Teams Interface has been remarkable. The product has transformed how we manage our IT and business workflows, offering a seamless enterprise integration to meet our needs efficiently.

Read the complete case study →
Chad Ghosn
Global CTO and CIO, AMMEX Corporation

See Atomicwork in action now.

Connect with our team of experts and find out how you can deliver modern IT service management
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