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Customers
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FOR EMPLOYEES - ONE UNIVERSAL AGENT
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FOR ENTERPRISE TEAMS - ONE AGENTIC SERVICE PLATFORM
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Atomicwork platform overview

High-velocity teams need IT that moves as fast as they do

Deploy autonomous AI agents to collaboratively provide instant resolutions, automate access requests, and accelerate business productivity at scale.

Universal Agent icon
universal agent
Give and get instant help in the flow of work
One Al agent handles IT, HR, and all Ops requests 24x7 without turning everything into a ticket.
50%+ auto-resolved from day 1
IGA Agent icon
iga agent
Provide the right access, at the right time
Birthright access on day one.  Access when it's needed. Revoked the moment it's not.
Access wait time cut by 80%
AI Copilot icon
ONBOARDING agent
Manage onboarding and offboarding autonomously
Run onboarding and offboarding processes across teams, locations and tools.
improve process alignment
Universal Agent icon
ai agents at scale
Turn runbooks into operating procedures
Describe what you want to automate and Atomicwork will spin up agents to handle it.
PROMPT TO PROD IN MINutes
Built on a unified agentic service platform

The agentic enterprise doesn't start with strategy. It starts with IT.

Most companies are deploying AI agents to accelerate employee outcomes. But every time an employee hits a wall and needs access or HR, a human is in the loop. Atomicwork replaces the wait with resolution autonomously, at scale, from day one.

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Mobile connector lines for integrations
We've raised $25M in series A!

Smarter IT. Faster business.

A modern ITSM & ESM platform powered by a Universal Agent with Voice, Vision and Action AI

Schedule a demo
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Atomicwork platform screenshot
Employee conversation interface background
Employee avatar asking about Zoom license
I need a Zoom license for a webinar. Help!
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Employee avatar asking about Jira access
I can’t access my Jira board. Is Jira down?
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Employee avatar asking about JamF installation
How do I install JamF on my computer?
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This email looks suspicious. Look at it?
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Trusted by seasoned CIOs, modern IT and enterprise service teams

See how customers accelerate IT productivity and reduce costs with Atomicwork

Ryder Hampton
Head of Technology - Enterprise Services

Atomicwork is a valuable partner in our journey towards World-Class IT Operations.  We were able to deploy and replace a number of incumbent solutions within 6 weeks. We have already seen <span style="color: #F33F32">significant improvements across ticket deflection, self service</span> and most importantly <span style="color: #F33F32">employee experience. </span>Moving across to the Atomicwork solution also reduced our TCO by consolidating 3 different solutions into one platform.

David Williamson
Chief Information Officer

We looked at many solutions, but none came close to replacing ServiceNow, until we found Atomicwork. Its agentic AI and modern approach for IT teams stood out immediately. Unlike legacy systems that require complex skill sets and weeks to implement even small changes, Atomicwork enables us to move at the speed of business.

Karthik Chakkarapani
SVP, Corporate Operations & CIO

With Atomicwork’s modern service management and Agentic AI platform, we are <span style="color: #F33F32">transforming the digital workplace experience</span> at Zuora. Our employees now enjoy instant support, seamless information access, and automated service workflows, all via Slack. This partnership is driving<span style="color: #F33F32"> faster resolutions, enhanced productivity,</span> and a smarter, more connected workplace.

Read the complete case study →
Syachfri Tjhia
Head of Data & Technology

Atomicwork improved visibility into our operations and helps us see where we’re overstretched or underutilized, identify performance gaps, and plan resources with confidence. With Atomicwork, everyone, whether in HR, IT, or Finance, is finally<span style="color: #F33F32"> speaking the same language,</span> using the same workflows, processes, and tools.

Read the complete case study →
Chad Ghosn
Global CTO and CIO

The ROI on deploying Atomicwork across our teams has been incredible. Unlike Jira Service Management, Atomicwork allowed us to <span style="color: #F33F32">maintain our IT team without adding a single headcount </span>in six months. The product has transformed how we manage our IT and business workflows, offering a seamless enterprise integration to meet our needs efficiently.

Read the complete case study →
Enterprise security and compliance with 10+ global certification standards
CASA compliance certification
casa
CCPA
GDPR compliance certification
GDPR
HIPAA compliance certification
HIPAA
M365
SOC 2 compliance certification
SOC 2
Atomicwork and Okta partnership

Zuora wins "Eye on Innovation" award for their digital workplace experience powered by Atomicwork.

Read their transformation story ->
Zuora wins Gartner Eye on Innovation award powered by Atomicwork
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The agentic ITSM platform modern IT trusts to automate and grow

One Universal AI Agent that provides instant support in the flow of work via chat, voice, and vision AI across browser, Teams, Slack, and email.

Atomicwork agentic ITSM platform interface
Atomicwork Universal Agent conversational interface

Faster business. Lower IT costs.
Real customer results.

We looked at many solutions, but none came close to replacing ServiceNow until we found Atomicwork. Its agentic AI and modern approach for IT teams stood out immediately. Unlike legacy systems that require complex skill sets and weeks to implement even small changes, Atomicwork enables us to move at the speed of business.

David Williamson
Chief Information Officer
50%
deflection out of the box
60%
requests handled by Atom

The ROI on deploying Atomicwork across our teams has been incredible. Unlike Jira Service Management, Atomicwork allowed us to maintain our IT team without adding a single headcount in six months. The product has transformed how we manage our IT and business workflows, offering a seamless enterprise integration to meet our needs efficiently.

Chad Ghosn, Global CIO and CTO
Chad Ghosn
Global CTO and CIO
65%
deflection out of the box
18+
service teams aligned
Read case study ->

Atomicwork improved visibility into our operations and helps us see where we’re overstretched or underutilized, identify performance gaps, and plan resources with confidence. With Atomicwork, everyone whether in HR, IT, or Finance is finally speaking the same language, using the same workflows, processes, and tools.

Syachfri Tjhia
Head of Data & Technology
12+
service teams aligned
3000+
learners served by Atom
Read case study ->

Atomicwork is a valuable partner in our journey towards World-Class IT Operations. We were able to deploy and replace a number of incumbent solutions within 6 weeks. We have already seen significant improvements across ticket deflection, self service and most importantly employee experience. Moving across to the Atomicwork solution also reduced our TCO by consolidating 3 different solutions into one platform.

Ryder Hampton
Head of Technology - Enterprise Services
52%
less MTTR
+21%
improved ESAT

With Atomicwork’s modern service management and Agentic AI platform, we are transforming the digital workplace experience at Zuora. Our employees now enjoy instant support, seamless information access, and automated service workflows all via Slack. This partnership is driving faster resolutions, enhanced productivity, and a smarter, more connected workplace.

Karthik Chakkrapani, SVP Corporate Operations and CIO at Zuora
Karthik Chakkarapani
Corporate Operations & CIO
50%
less ticket volume
92%
answer accuracy
Read case study ->
Built with best-in-class enterprise security and compliance
ISO 42001
new
CASA compliance certification
CASA
CCPA compliance certification
CCPA
CSA STAR compliance certification
CSA STAR
GDPR compliance certification
GDPR
HIPAA compliance certification
HIPAA
ISO 27701 compliance certification
ISO 27701
Microsoft 365 certification
M365
SOC 2 compliance certification
SOC 2

Go from workflows to workforce

Everyone else

Legacy ITSM relies on every step to be mapped, every branch coded, every change made manually.

The Atomicwork way

Atomicwork’s autonomous agents understand your policies, your context, your stack. Ready to deploy and accelerate your business.

Purpose-built for modern IT. Architected for enterprise scale.

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The Atomicwork promise
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Go live in 4 weeks with your data and workflows
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Tailored enterprise enablement & onboarding support
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90-day ROI success plan to reduce effort and time spent

Best-in-class enterprise-ready security and compliance

CCPA
GDPR compliance certification
GDPR
CASA compliance certification
casa
HIPAA compliance certification
HIPAA
M365
SOC 2 compliance certification
SOC 2
Learn about Atomicwork security
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Unify your people, platforms and processes

Integrate your IT, HR and other enterprise tools with Atomicwork so you can automate tasks, setup workflows and scale impact without adding on headcount or tools.

Explore all integrations

Agentic Service Management that delivers exceptional IT and employee experiences

Bring all of your internal processes together and align them with your business objectives. Deploy a unified agentic service management solution that works for all of your business teams and departments.

Enable employee self-service mobile view

Enable employee self-service

Automate frequently occurring support issues like password resets, provisioning etc. so employees get instant solutions with Agentic AI.

Empower service teams with AI mobile view

Empower service teams with AI

Automation for not just your tasks but also functions and roles - everything from AI-based incident detection  to troubleshooting agents.

Accelerate business growth mobile view

Accelerate business growth

Bring every team, department, product, and process together in a single system of action for all business workflows.

Atomicwork recognized as a ‘New Guard’ in 2024 Battery Ventures report

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RESOURCES

Unlock business growth

The latest industry news, interviews, technologies, and resources.

View all resources
blog
8 min read
Atomicwork is now Microsoft 365 certified
Blog thumbnail - Atomicwork is now Microsoft 365 certified
blog
8 min read
Announcing the launch of our State of AI in IT report 2025
blog
8 min read
Announcing the launch of our State of AI in IT report 2025
blog
8 min read
Atomicwork is now Microsoft 365 certified
Blog thumbnail - Atomicwork is now Microsoft 365 certified

See Atomicwork in action now.

Cut the busy work. Let your business work.