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AI Knowledge Management

Empower employees to get answers, when they need it, in the flow of their work. Learn more.
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Making enterprise knowledge work, without the work

Empower employees and service teams with intuitive, real-time assistance for enterprise information access, fast resolutions and automating repetitive tasks.
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Universal Agent
Always-on Universal Agent, Atom, consolidates your enterprise knowledge sources, flags outdated content, and fills gaps
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Federated knowledge
Integrate platforms like SharePoint, Confluence, and Google Drive to deliver answers from across your org—no matter where they live
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Bring your own FAQs
Easily upload custom FAQs, process documents, and how-tos from your internal playbooks.
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Built-in trusted knowledge
Instantly surface help articles from verified sources like Microsoft, Zoom, or Google—so IT doesn’t have to answer every common question
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Enterprise AI controls
Personalize Atom’s name, tone, and behavior to match your org—while IT keeps full control over what’s shared and how
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Continuous, contextual learning
Atom AI continuously refines its responses based on real-world conversations, improving over time without additional lift.
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Live end-user support

Give employees fast, contextual support—through chat, voice, or screen—right where they work.
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Quick resolutions for every kind of request

Move over service desk portals; conversational AI support is here! Employees can raise requests and get updates in Microsoft Teams, Slack, email or the browser via Atom without ever navigating to a portal or jotting down a request ID.
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Multi-modal help
Employees can get support via Chat AI, Voice AI, or Vision AI - hands-on help, even when IT hands are busy.
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Omnichannel support
Atom is embedded in Teams, Slack, email, and browser—so help is always just a message away.
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Step-by-step troubleshooting
Handle common issues like Wi-Fi, Zoom, or password resets live—with diagnostic skills and step-by-step help.
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Live diagnostics
Troubleshoot issues using text, voice, or screen-sharing. Atom AI can suggest the next best action, or walk them through a fix in real-time.
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Guided employee journeys
Atom delivers step-by-step guidance for onboarding, offboarding, and task completion - for employees,vendors, and guests alike.
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Built-in approval automations
Automate approval workflows for frequent requests like software and hardware access, accelerating processes and boosting productivity.
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Modern service management

Run IT, HR, and Finance on one intelligent platform—built for speed, scale, and smart workflows. Learn more.
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Service delivery that’s fast, flexible, and future-ready

Streamline operations across IT, HR, and Finance with intelligent workflows, powerful automation, and visibility baked in.
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Multiple workspace support
Give each team—IT, HR, Finance—their own workspace while keeping the employee experience unified.
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Intelligent incident management
Auto-detect major incidents, group related issues, and reduce response times with AI-powered triage.
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Smarter service catalogs
Centralize access to services, across departments - making it easy to ask and easier to deliver.
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Proactive problem management
Identify root causes, prevent repeat issues, and link problems to incidents and changes for full visibility.
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Smart change management
Use built-in templates for standard, normal, or emergency changes—with approvals, impact checks, and automations.
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Intelligent performance insights
Track SLAs, volumes, and AI Assistant trends with embedded analytics—no exports or external tools required.
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Agentic Enterprise Automations

Let AI Agents take action across tools and teams—automating what others can’t. Learn more.
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AI that doesn't just assist but also executes

Put work on autopilot with AI Agents that take action across tools and teams—no workflows to build, no tickets to chase.
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AI Agents
AI Agents handle multi-step tasks across systems like Jira, AD, Workday, and more—no if-else builders needed.
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AI workflows
Design intelligent workflows that can adapt to employee context and intent. Atom understands goals and dynamically chooses the best path to completion.
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Triggers that fit your business
Trigger workflows from system events or user actions. Enable responsive automation that keeps up with your team's pace.
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Enterprise-grade security
Atomicwork’s proprietary data governance model ensures transparency, reliability, user safety,security, and traceability in every interaction - so your AI is enterprise-ready from day one.
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Fully customizable
Extend your workflows to 50+ apps to perform actions across your company's tech stack natively or through MCP.
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Work automation agents
Purpose-built AI agents that can perform end-to-end business workflows - like provisioning access, gathering approvals, or escalating issues - without human intervention.

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