Sept 24
San Francisco
Meet 100+ visionary CIOs leading the AI wave
Request an invite
Customers
Security & Compliance

Enterprise-grade security for all your service management needs

Learn our approach to building reliable and secure enterprise AI and modern service management platform.

Visit our Trust Center

Your reliable ITSM solution built with a security-first approach

We are committed to upholding best-in class standards in customer security, data processing, privacy, and compliance.

Compliance adherence

We meet globally recognized security standards and prove it with independent audits.

Explore more ->

Customer data security

Your data is yours. Always. You control the data that gets indexed, modified, or deleted.

Explore more ->

AI security

Using AI and LLMs introduces unique data handling considerations which we strive to meet.

Explore more ->

Reliable infrastructure

Our infra is hardened through layered defenses and security is embedded in every phase of development.

Explore more ->

Compliance at every step

We prioritize your business safety, adhering to top enterprise security, compliance and privacy standards.

ISO 42001

We are proud to be ISO 42001 certified, reinforcing our commitment to trustworthy, ethical, and responsible AI practices.

SOC 2 Type 1

Meeting the trust criteria for security, confidentiality, availability, and privacy to ensure that our ITSM platform is designed with strong controls.

SOC 2 Type 2

Independent audits validate that the SOC controls operate consistently over time, protecting your IT service data 24X7.
CCPA Compliant Badge - California Consumer Privacy Act Certification for Atomicwork

CCPA

Safeguarding personal data in service management workflows to meet California consumer privacy requirements.
GDPR Compliant Badge - Ensuring Data Protection and Privacy with Atomicwork

GDPR

Protecting data privacy rights for customers across EU jurisdictions that use Atomicwork for enterprise service delivery.
HIPAA Compliant Badge - Health Insurance Portability and Accountability Act Certification for Atomicwork

HIPAA

Enables secure management of IT workflows involving protected health information (PHI), such as healthcare service requests.

CSA Star Level 1

Enhanced cloud controls for availability, data protection, and risk management in service management operations.

ISO 27001

Global standard for operating a secure Information Security Management System (ISMS) that protects all ITSM and ESM data.
ISO 27017 Certified Badge - Cloud Security Certification for Atomicwork

ISO 27017

Cloud-specific security controls to safeguard ITSM platform infrastructure and hosted IT workflows.
ISO 27018 Certified Badge - Protection of Personal Data in the Cloud Certification for Atomicwork

ISO 27018

Ensures personally identifiable information (PII) in your IT and HR service requests is securely handled in the cloud.
ISO 27701 Certified Badge - Privacy Information Management System Certification for Atomicwork

ISO 27701

Information management standards extended to include privacy information management in all service workflows.

Microsoft 365

Validates our ability to securely integrate with Microsoft 365 for protected ITSM processes in M365 environments.

CASA for Google Apps

Certified to Tier 3 cloud app standards for enterprises using Google Workspace within their service management stack.
Talk to our team

Comprehensive security for AI-first ITSM platform

Customer data security

Atomicwork has been designed to protect your data at every step along the way.

  • Every customer's data is stored in a self-hosted vector database in their own tenant.
  • Customers can control what data Atom crawls and indexes in knowledge sources and conversations.
  • No user data is used for model training or tuning. We do not share it with third parties either.
  • Personally identifiable data (PII) is redacted during data ingestion and masked in requests and Atom conversations.
  • AI insights and performance reports are built using anonymized data to maintain user privacy.

AI and LLM model security

Atomicwork's ensemble AI model architecture is self-hosted on a secure cloud platform and designed to leverage the advantages of different models for different service management and employee experience usecases.

  • Continuous monitoring systems to track AI performance in real-time.
  • Controlled release cycles so the team can efficiently manage and roll out changes.
  • Troubleshooting mechanisms put privacy first and ensure that developers are given only access to redacted data.
  • Responsible AI adoption powered by Atomicwork’s TRUST (Transparent, Reliable, User-centric, Secure, Transparent) framework

Infrastructure and platform security

Atomicwork has built layers of security measures to make sure user data is safe, secure and properly used. We also use extensive testing techniques to ensure AI models perform reliably under various conditions.

  • Access control lists (ACLs) are inherited from knowledge management systems or configured in Atomicwork for all content.
  • Comprehensive audit logs detail who accessed specific data and all operations performed within the platform.
  • Safe AI methods with continuous testing for prompt injections, leakage, model jail break and safety evasion.
  • Grounded by customer data and preferences, with boundaries and guardrails to avoid hallucinations and remove biases.
  • Enterprise work applications are accessed only using a self-hosted iPaaS so data stays in the Atomicwork trust boundary.

Security at the core of your IT operations

Atomicwork has been designed, ground-up, to ensure that maintaining data security and user privacy is paramount.

Authenticated access

Simplify access and enhance security by leveraging your enterprise IAM platform's SSO capabilities.

Permissions-aware access

Atomicwork inherits permissions from source docs and systems, and allows teams to configure content ACLs.

Real-time content sync

Content syncs with source applications, maintaining compliance and consistency, reducing risk of outdated information.

Personalized answers

Atomicwork provides contextualized answers based on a user's context (location, department etc.)

Explainable AI

Atomicwork shows the math when generating answers or providing insights by linking to source information.

Need-to-know basis

Atomicwork maintains user privacy by redacting PII in all circumstances, including data ingestion.

Want to know more about our security approach?

Please use one of the options below to get in touch with our security team.

Responsible disclosure

We are committed to working with researchers to verify, reproduce and respond to legitimate reported security vulnerabilities.

Learn more ->

Trust center

Learn how we identify and mitigate risks, implement best practices, and continuously develop ways to improve our security posture.

Visit trust center ->

Privacy requests

We give you control over your personal data. You can access your data, delete it, and manage how it gets used.

Raise request ->

Get in touch

Are you interested in having a discussion with our security team? Send us an email with more information and we'll get back.

Talk to us ->
Frequently asked questions
Where is our data stored, and can we choose the region?
How do you ensure uptime and service availability?
 What happens if there’s a security breach?
Do you use customer data to train AI or LLM models?
Are you compliant with industry regulations and frameworks?
How do you secure integrations with tools like Microsoft 365 or Google Workspace?
How do you secure your AI and LLM models?
Join 100+ CIOs and IT leaders driving
enterprise transformation with AI.
Request an invite