Stop looking for a Remedy. Elevate your IT health with Atomicwork.
Don’t retrofit a legacy platform for modern enterprises. Leverage the power of AI-driven service management for seamless IT support.
Enterprise-grade security
Don’t retrofit a legacy platform for modern enterprises. Leverage the power of AI-driven service management for seamless IT support.
Once a market leader, BMC Remedy (now Helix ITSM) is frustrating modern IT teams with its unwarranted complexities and overhead.
BMC is often criticized for its complex, clunky interface that can drain valuable time, making even basic tasks unnecessarily challenging for IT admins.
Despite offering a breadth of features, organizations find the initial deployment (and future upgrades) quite difficult to implement—often paying and relying on specialized expertise to use the platform.
BMC’s licensing model is complex, with additional costs for extra modules and concurrent licenses. This makes it unreasonably expensive for companies to scale their IT infrastructure unless they have a large ITSM budget.
Unlike legacy ITSM tools that try to manage existing processes, Atomicwork uses agentic AI for faster, smarter, and self-improving systems.
Designed with the admin and end-user experiences in mind, Atomicwork has an intuitive UI that is easy to navigate and use.
Empower end users to access IT support instantly on their preferred channels—whether its Slack, Teams, email, or browser—without switching apps.
Atomicwork is a valuable partner in our journey towards World-Class IT Operations. We were able to deploy and replace a number of incumbent solutions within 6 weeks. We have already seen <span style="color: #F33F32">significant improvements across ticket deflection, self service</span> and most importantly <span style="color: #F33F32">employee experience. </span>Moving across to the Atomicwork solution also reduced our TCO by consolidating 3 different solutions into one platform.
With Atomicwork’s modern service management and Agentic AI platform, we are <span style="color: #F33F32">transforming the digital workplace experience</span> at Zuora. Our employees now enjoy instant support, seamless information access, and automated service workflows—all via Slack. This partnership is driving<span style="color: #F33F32"> faster resolutions, enhanced productivity,</span> and a smarter, more connected workplace.
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Atomicwork improved visibility into our operations and helps us see where we’re overstretched or underutilized, identify performance gaps, and plan resources with confidence. With Atomicwork, everyone—whether in HR, IT, or Finance—is finally<span style="color: #F33F32"> speaking the same language,</span> using the same workflows, processes, and tools.
The ROI on deploying Atomicwork across our teams has been incredible. Unlike Jira Service Management, Atomicwork allowed us to <span style="color: #F33F32">maintain our IT team without adding a single headcount </span>in six months. The product has transformed how we manage our IT and business workflows, offering a seamless enterprise integration to meet our needs efficiently.
Atomicwork is a valuable partner in our journey towards world-class IT operations. We were able to deploy this new platform and <span style="color: #F33F32"> replace a number of incumbent solutions within 6 weeks.</span> We have already seen significant improvements across ticket deflection, self-service and most importantly employee experience. Moving across to the Atomicwork solution also reduced our TCO by <span style="color: #F33F32"> consolidating 3 different solutions into one platform. </span>
<span style="color: #F33F32"> The ROI on deploying Atom across our teams has been incredible.</span> Unlike Jira Service Management, Atom allowed us to maintain our IT service team without adding a single headcount in six months. It handles simple queries that used to interrupt our Finance team, and it provides our CEO with <span style="color: #F33F32"> real-time updates </span> on shipments and orders - questions that would normally require a phone call or an email or a meeting, disrupting someone’s day.
Criteria |  |  |
Core focus | To manage traditional ITSM processes | AI-native, user-first service management platform |
Incident management | Process-oriented approach to manage the incident lifecycle | AI-powered incident resolution with automated triaging |
Change management | Process-oriented method to manage changes | Lightweight, AI-driven automated change management |
Catalog management | Flexible but requires extensive customization | Simple, AI-discoverable service catalog and fulfilment |
Asset management | IT assets can be tracked with another BMC platform | Built-in asset tracking and discovery capabilites |
Workflow automation | Rule-based and rigid, requiring a lot of set up and maintenance efforts | Agentic workflows that are self-healing, flexible, and autonomous |
Self-service options | Portal-based + basic bots that need conversational flows at the backend | Autonomous AI agents that proactively support end-users on Slack, MS Teams, email, portal, or browser |
User experience | Complex UI resulting in a steep learning curve | Simple and intuitive interface for quick adoption |
Implementation | Complex, needing expert consultants and intricate customizations | Rapid, agile deployment with pre-built workflows and quick implementation support |
Customer support | Traditional tiered support model | 24*7 support focused on user-friendly assistance |
Total cost of ownership | High due to licensing, consulting, and maintenance costs | Lower TCO with AI automations reducing manual efforts |
Automate frequently occurring support issues like password resets, provisioning etc. so employees get instant solutions with Agentic AI.
Automation for not just your tasks but also functions and roles - everything from AI-based incident detection to troubleshooting agents.
Bring every team, department, product, and process together in a single system of action for all business workflows.
