Modern IT Service Management for Educational Institutions

Achieve digital excellence at your institution

With learners quickly embracing digital learning methods and online courses, it’s critical to run an efficient IT operations and support center.

Enhance student engagement

Provide quick support to learners via a conversational interface—whether they need help in registering for classes or getting device access.

Improve service delivery

Deliver fast resolutions and knowledgeable help with Atomicwork when students and faculty reach out to your IT service desk.

Boost staff productivity

Ease student onboarding and access provisioning tasks for your campus staff so that they can focus on offering great student experiences.

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How a modern ITSM solution elevates faculty and student experiences

Always-on, instant assistance for students and staff

While students may have a ton of queries on examination schedules or campus facilities, your faculty may need assistance with accessing test records or the latest curriculum. Our conversational AI assistant, Atom, is available 24/7 to provide instant answers to students, guardians, and faculty. You can also segregate and customize Atom for different departments to offer seamless self-service experiences.

Accelerate service fulfilment with automation

Don’t let your campus IT staff drown in repetitive tasks like collecting the required information from students or staff or initiating approval processes. Create detailed service forms, configure SLAs, and automate ticket assignment and approval workflows on Atomicwork for faster resolutions.

Support multi-department faculty services

Bring all payroll, admin, finance, and IT services that you extend to your faculty and staff on one enterprise-grade platform. You can create separate workspaces for the different functions and build custom workflows to ease the approval and access management for your teaching staff.