Modern Request Management

Streamlined request and service management

Empower your IT team, with agentic service management, so they can fulfill employee requests autonomously, reduce manual work and deliver faster resolutions
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Take service management to the end-user

The only thing your employees need to remember is to seek help from Atom
Enterprise service access right where users are
End-users can access Atom, in the flow of their work, through Slack, Teams and even email. Enable self-service through Atom skills to speed up resolutions.
One stop shop for all needs
Atom AI Agents can understand the context of your requests and route them intelligently to the right team so they can provide you with answers and services.
Enterprise-grade security
Give access only to services relevant to the end-user through segmentation. Atom AI Agents also make sure to keep personal data secure through pre- and post-prompt processing.
Atomicwork recognized as a ‘New Guard’ in 2024 Battery Ventures report
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A better way to manage requests

Help your service teams implement best practices and turn them into employee habits

Organize and manage requests across teams

Setup a service catalog to organize and make available enterprise services from all teams. Atom AI Agents intelligently route requests to the right workspace, categorize, prioritize and assign them to the right team.

This way, you can get your volumes under control and make sure every employee and request gets your attention.

Speed up service fulfilment with baked-in approvals

Remove the friction and the time delays that accompany service request management by managing approvals through Atomicwork.

Configure and map approval policies so that Atom automatically notifies the approvers through Teams and Slack.

Give end-users fast help through Atom skills

Provide instant resolution for frequently encountered IT issues through Atom skills. All your end-users have to do is just ask Atom and Atom will reset Azure AD and Okta passwords, provision licenses, add users to GitHub repositories, remotely install Intune apps and more!

IT admins can choose to setup these preconfigured skills or customize their own service request workflows through Atomicwork.
Graphic showing integrated 'Atom Skills'with the apps it integrates with: Slack, GitHub, Microsoft Teams, Workday, and Power BI, representing integrated software capabilities.

Our journey with Atomicwork to transition our ticketing systems to their AI-based Microsoft Teams Interface has been remarkable. The product has transformed how we manage our IT and business workflows, offering a seamless enterprise integration to meet our needs efficiently.

Read the complete case study →
Chad Ghosn
Global CTO and CIO, AMMEX Corporation

It is every organization's dream of having a centralised, intelligent, and effective service management platform that can be applied universally across all business functions.

Atomicwork, through Atom, achieves not only that but also introduces state-of-the-art AI technology that will revolutionize how organisations work and search for information.

Syachfri Tjhia
Head of IT, Catalyst Education

Leave no stone unturned with your support

Atomicwork covers all of your service request management needs from open to close
 Resolve. Relax. Repeat.

Slot fill requests

Leverage AI and reduce end-user frustration by having Atom summarize conversation threads during request creation.

Attachments

Add context to service  requests by attaching relevant documents, images, or error logs to fast-track your support process.

Notifications

Keep your employees and agents notified of updates, replies and approvals in the flow of their work through Slack and Teams.

Service Level Agreements

Prioritize incoming issues and decide how much time you have to act on them and resolve them.

Custom attributes

Add additional context to your requests by creating custom attributes that can be used to manage your requests.

Workspaces

Empower enterprise teams to manage their requests with private workspaces, custom settings and workflows.

We adhere to global security standards

Atomicwork is built keeping your enterprise security and business safety in mind.
GDPR Compliant Badge - Ensuring Data Protection and Privacy with AtomicworkCCPA Compliant Badge - California Consumer Privacy Act Certification for AtomicworkHIPAA Compliant Badge - Health Insurance Portability and Accountability Act Certification for AtomicworkISO 27701 Certified Badge - Privacy Information Management System Certification for AtomicworkISO 27017 Certified Badge - Cloud Security Certification for AtomicworkISO 27018 Certified Badge - Protection of Personal Data in the Cloud Certification for Atomicwork
SOC 2 Type II Compliant Badge - Service Organization Control for Secure Data Management at Atomicwork
ISO 27001 Certified Badge - International Standard for Information Security for Atomicwork
GDPR Compliant Badge - Ensuring Data Protection and Privacy with Atomicwork
HIPAA Compliant Badge - Health Insurance Portability and Accountability Act Certification for Atomicwork
ISO 27701 Certified Badge - Privacy Information Management System Certification for Atomicwork
ISO 27018 Certified Badge - Protection of Personal Data in the Cloud Certification for Atomicwork
Learn more

See Atomicwork in action now.

Connect with our team of experts and find out how you can deliver modern IT service management
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