State of AI in IT 2025 Report

Get a snapshot of global AI adoption in IT. Learn what your peers are doing and where you need to be investing.

In collaboration with
WHAT’S INSIDE

Benchmark the AI adoption of your IT team

Leverage the data from this report to inform your strategy and investments in 2025.
Compare your AI progress to other organizations
Understand the anticipated and realized benefits
Get the business perspective on AI, IT, and AI in IT

Key Insights

61%
Organizations think that cost reduction will be the biggest benefit of implementing AI in IT operations.
31%
We observed a bell curve in the AI adoption maturity levels with roughly a third of organizations at level 3 (of 6).
55%
Data analysis was the top area impacted by AI with over half of the respondents reaping that benefit.
79%
IT professionals feel that responsible and ethical AI is the most important factor to consider while implementing AI.

Go into 2025 with a deliberate technology strategy for your IT operations

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