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Switched from JSM

With Atomicwork, we are transforming the digital workplace experience at Zuora. Our employees now enjoy instant support, seamless information access, and automated service workflows—all via Slack. This partnership is driving faster resolutions, enhanced productivity, and a smarter, more connected workplace

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Karthik Chakkrapani
SVP, Corporate Operations, and CIO
Switched from JSM

From IT to Finance to HR, Atomicwork is enabling instant self-help, reducing support workloads, and streamlining ticket resolutions. This is just the beginning—exciting opportunities lie ahead to further enhance productivity and innovation, creating a smarter, more efficient digital workplace experience

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Sangeeta Roy
Vice President, Strategy and Operations
Switched from JSM

The ROI on deploying Atomicwork  has been incredible. Unlike Jira Service Management, it allowed us to maintain our IT service team without adding a single headcount in six months. It handles simple queries that used to interrupt our Finance team, and it provides our CEO with real-time shipping updates.

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Chad Ghosn
Global CIO and CTO, Ammex
before
20%
deflection
after
65%
Immediately
case study
Switched from JSM

Atomicwork has significantly enhanced our capabilities, particularly in automating the transition of tasks from Level 1 to Level 2 support. Previously, this required simple approvals from senior staff members. Now, both approval and execution of these tasks can be completed in less than a minute with just a few clicks.

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Rinno Camlit
IT Director, Ammex

Very impressed with Atomicwork product and agentic AI solution for IT teams. Initially our team felt it's too good to be true. We looked at many other solutions, but they are not a true replacement for ServiceNow like Atomicwork.

David Williamson
CIO, Abzena
Switched from Freshworks

With Atomicwork, everyone—whether in HR, IT, or Finance—was finally speaking the same language, using the same workflows, processes, and tools.

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Syachfri Thjia
Head of IT, Catalyst Education
Switched from ServiceNow

We were able to deploy Atomicwork and replace a number of incumbent solutions within 6 weeks. We have already seen significant improvements across ticket deflection, self service and most importantly employee experience. Moving across to the Atomicwork solution also reduced our TCO by consolidating 3 different solutions into one platform.

Ryder Hampton
Head of Technology
case study
case study
podcast
David Williamson
CIO, Abzena
podcast
Chad Ghosn
Global CIO and CTO, Ammex
podcast
Mark Gill
Senior Director of IT

Our work with Atomicwork has been transformational. It blends traditional lines in some areas but will also provide improvements and clarity in others.

Mark Gill
Senior Director of IT

We were able to deploy Atomicwork and replace a number of incumbent solutions within 6 weeks. We have already seen significant improvements across ticket deflection, self service and most importantly employee experience. Moving across to the Atomicwork solution also reduced our TCO by consolidating 3 different solutions into one platform.

Ryder Hampton
Head of Technology
Before
20%
deflection
Before
20%
deflection
Case study

The ROI on deploying Atomicwork  has been incredible. Unlike Jira Service Management, it allowed us to maintain our IT service team without adding a single headcount in six months. It handles simple queries that used to interrupt our Finance team, and it provides our CEO with real-time shipping updates.

Chad Ghosn
Global CIO and CTO, Ammex

Atomicwork has significantly enhanced our capabilities, particularly in automating the transition of tasks from Level 1 to Level 2 support. Previously, this required simple approvals from senior staff members. Now, both approval and execution of these tasks can be completed in less than a minute with just a few clicks.

Rinno Camlit
IT Director, Ammex
Case study

With Atomicwork, everyone—whether in HR, IT, or Finance—was finally speaking the same language, using the same workflows, processes, and tools.

Syachfri Thjia
Head of IT, Catalyst Education

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