With Atomicwork, we are transforming the digital workplace experience at Zuora. Our employees now enjoy instant support, seamless information access, and automated service workflows—all via Slack. This partnership is driving faster resolutions, enhanced productivity, and a smarter, more connected workplace
The ROI on deploying Atomicwork has been incredible. Unlike Jira Service Management, it allowed us to maintain our IT service team without adding a single headcount in six months. It handles simple queries that used to interrupt our Finance team, and it provides our CEO with real-time shipping updates.
We were able to deploy Atomicwork and replace a number of incumbent solutions within 6 weeks. We have already seen significant improvements across ticket deflection, self service and most importantly employee experience. Moving across to the Atomicwork solution also reduced our TCO by consolidating 3 different solutions into one platform.
Atomicwork has significantly enhanced our capabilities, particularly in automating the transition of tasks from Level 1 to Level 2 support. Previously, this required simple approvals from senior staff members. Now, both approval and execution of these tasks can be completed in less than a minute with just a few clicks.
With Atomicwork, everyone—whether in HR, IT, or Finance—was finally speaking the same language, using the same workflows, processes, and tools.
From IT to Finance to HR, Atomicwork is enabling instant self-help, reducing support workloads, and streamlining ticket resolutions. This is just the beginning—exciting opportunities lie ahead to further enhance productivity and innovation, creating a smarter, more efficient digital workplace experience
Our work with Atomicwork has been transformational. It blends traditional lines in some areas but will also provide improvements and clarity in others.
