Announcing our new digital workspace experience solution, powered by Cohere

It’s time for us to show you what we’ve been working on for some time: Teaming up with Cohere, a leading enterprise AI platform, we are introducing a digital workplace experience solution designed to revolutionize productivity and support for modern enterprises.

At the heart of this innovation lies Atom AI, our digital assistant. Atom built-in skills harness the power of AI to deliver intelligent, contextual support to employees. By understanding the nuances of each user’s work context, Atom AI autonomously tackles IT support issues from end to end, empowering employees with true self-service capabilities while turbocharging efficiency for IT teams.

The new launch brings advanced enterprise knowledge and search functionalities right into all the modern collaboration tools used by employees, making it a breeze to find information without the need to switch between a myriad of apps.  Whether it’s navigating through business applications or tapping into internal knowledge bases, employees can now access the insights they need with unprecedented ease, thus elevating both productivity and overall experience.

But our solution doesn’t operate in isolation; it’s designed to seamlessly integrate with existing IT infrastructures. Thanks to embedded iPaaS (Integration Platform as a Service) capabilities, IT teams can effortlessly connect disparate business applications and internal services, thereby streamlining enterprise service management workflows without the hassle of complex integrations. This ensures a smooth transition to a more efficient and responsive digital workplace ecosystem, which is our goal.

Powered by Cohere: Setting the Bar for Enterprise AI

The driving force behind our digital workplace experience solution is Cohere’s Enterprise AI Platform, particularly its Command R+ model. Its unmatched accuracy and scalability—alongside Cohere’s Rerank model—empowers Atom AI with the precision and performance required to deliver real-world results. This strategic collaboration underscores our commitment to providing businesses with advanced, secure, and reliable enterprise AI capabilities.

Abhishek Sinha, VP of Product at Cohere, highlighted the potential of Atomicwork’s software to revolutionize productivity within enterprise IT teams. "We're excited Atomicwork is using Cohere's industry-leading Command R model family to power their new digital workplace experience solution," he said.

We look forward to seeing the real-world benefits leaders like Atomicwork develop with our technology to help transform the global IT sector with AI. - Abhishek Sinha, VP of Product at Cohere

Pioneering the Future of Work

Simply put, we want to empower IT leaders to transform their digital experience journey with our new solution.

As our customer, Syachfri Tjhia, Head of Information Technology at Catalyst Education, puts it: "It is every organization's dream of having a centralised, intelligent, and effective service management platform that can be applied universally across all business functions. Atomicwork, through Atom, achieves not only that but also introduces state-of-the-art AI technology that will revolutionize how organisations work and search for information. The integration with Microsoft Teams is a big bonus that blends in seamlessly as part of the existing technology ecosystem."

Aparna, our head of Product, concurs: “This launch further enables modern businesses to empower employees to find answers in the flow of their work with high accuracy, and self-serve their IT requests all the way to fulfillment. Questions related to enterprise information, and recurring requests around software updates, app provisioning and troubleshooting account for 70% of the total volume of incoming requests for IT teams, taking up a whopping 50% of their productive time. Our digital workspace solution, with AI powered automation and advanced knowledge retrieval, reduces this time dramatically, unlocking massive productivity gains for the business.”

This is the problem we set out to address at Atomicwork, and we have just taken a significant step in solving it for enterprises the world over.