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AI Assistant

A personal concierge for every employee

Deliver fast service to employees with Atom, Atomicwork's AI-powered Assistant.
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Empower your team with Atom

Make it incredibly easy for your employees to find information and get help at work
Instant, smart answers
Help employees help themselves with generative, relevant answers, powered by Knowledge AI Agents and drawn from your enterprise knowledge graph
Automated end-to-end resolutions
Deliver solutions, not just answers, to your employees instantly. Built-in Atom skills guide employees to complete resolutions without a human-in-the-loop
Easy issue creation
Atom abstracts the service desk and guides employees through creating and managing requests directly via Slack and Microsoft Teams without forcing them to access multiple apps or portals
Atomicwork enables HR and IT teams to provide conversational support to employees through Slack and Microsoft Teams.
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Atomicwork recognized as a ‘New Guard’ in 2024 Battery Ventures report
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Deliver personalized employee experiences

All they have to do is ask Atom

Search for your enterprise knowledge

Connect Atom to all of the enterprise applications, knowledge management systems and FAQ docs you use at work everyday so that Atom can find what your employees need, when they need it.

Content is always in sync with your source applications, fulfilling GDPR and CCPA requirements. Atom also always cites its sources, giving your employees the power to make fast decisions.

Provide personalized and accurate answers

Configure access control lists (ACLs) so that answers are customized to who the employee is, what their location is and what they have access to.

ACLs are inherited from source systems and can be configured in Atomicwork as well.

Put your TRUST in our AI

Atom has been designed using state of the art AI models and proprietary Atomicwork technology.

Grounded in your data with  privacy controls and built-in AI guardrails, Atom has been configured to answer questions only based on your content and won't respond inappropriately or incorrectly. Learn more.

With Atomicwork’s modern service management and Agentic AI platform, we are transforming the digital workplace experience at Zuora. Our employees now enjoy instant support, seamless information access, and automated service workflows—all via Slack. This partnership is driving faster resolutions, enhanced productivity, and a smarter, more connected workplace.

Before
20%
Ticket
deflection rate
After
65%
Ticket
deflection rate
Karthik Chakkarapani
SVP, Corporate Operations & CIO at Zuora

Atomicwork improved visibility into our operations and helps us see where we’re overstretched or underutilized, identify performance gaps, and plan resources with confidence. With Atomicwork, everyone—whether in HR, IT, or Finance—is finally speaking the same language, using the same workflows, processes, and tools.”

Before
20%
Ticket
deflection rate
After
65%
Ticket
deflection rate
Read the complete case study →
Syachfri Tjhia
Head of IT, Catalyst Education

Our journey with Atomicwork to transition our ticketing systems to their AI-based Microsoft Teams Interface has been remarkable. The product has transformed how we manage our IT and business workflows, offering a seamless enterprise integration to meet our needs efficiently.

Before
20%
Ticket
deflection rate
After
65%
Ticket
deflection rate
Read the complete case study →
Chad Ghosn
Global CTO and CIO, AMMEX Corporation

With Atomicwork’s modern service management and Agentic AI platform, we are transforming the digital workplace experience at Zuora. Our employees now enjoy instant support, seamless information access, and automated service workflows—all via Slack. This partnership is driving faster resolutions, enhanced productivity, and a smarter, more connected workplace.

Before
20%
Ticket
deflection rate
After
65%
Ticket
deflection rate
Karthik Chakkarapani
SVP, Corporate Operations & CIO at Zuora

Atomicwork improved visibility into our operations and helps us see where we’re overstretched or underutilized, identify performance gaps, and plan resources with confidence. With Atomicwork, everyone—whether in HR, IT, or Finance—is finally speaking the same language, using the same workflows, processes, and tools.”

Before
20%
Ticket
deflection rate
After
65%
Ticket
deflection rate
Read the complete case study →
Syachfri Tjhia
Head of IT, Catalyst Education

Our journey with Atomicwork to transition our ticketing systems to their AI-based Microsoft Teams Interface has been remarkable. The product has transformed how we manage our IT and business workflows, offering a seamless enterprise integration to meet our needs efficiently.

Before
20%
Ticket
deflection rate
After
65%
Ticket
deflection rate
Read the complete case study →
Chad Ghosn
Global CTO and CIO, AMMEX Corporation

A go-to expert for every employee

Atom delivers round-the-clock assistance to your employees, no matter what the timezone or language

Trusted knowledge web

Atom AI Agents learn not just from enterprise apps you use but also the app's knowledge bases so it can help with any question.

PII processing guardian

Atom automatically masks PII in user messages and requests; even during ingestion, PII is masked.

Real-time knowledge updates

Atom AI Agents learn from the public channels it's added to in Slack and Microsoft Teams so it always has the most recent information.

No more looking for answers

Employees don't have to look up where to go for what information; Atom can be the CoE for all teams.

Verbatim, verified answers

In critical scenarios like HR compensation or medical benefits, use Atom's verified AI model to serve verbatim answers.

Workspaces for internal teams

Every team can manage their requests, and topics in their own spaces, while providing a one-stop shop for employee questions.

We adhere to global security standards

Atomicwork is built keeping your enterprise security and business safety in mind.
GDPR Compliant Badge - Ensuring Data Protection and Privacy with AtomicworkCCPA Compliant Badge - California Consumer Privacy Act Certification for AtomicworkHIPAA Compliant Badge - Health Insurance Portability and Accountability Act Certification for AtomicworkISO 27701 Certified Badge - Privacy Information Management System Certification for AtomicworkISO 27017 Certified Badge - Cloud Security Certification for AtomicworkISO 27018 Certified Badge - Protection of Personal Data in the Cloud Certification for Atomicwork
SOC 2 Type II Compliant Badge - Service Organization Control for Secure Data Management at Atomicwork
ISO 27001 Certified Badge - International Standard for Information Security for Atomicwork
GDPR Compliant Badge - Ensuring Data Protection and Privacy with Atomicwork
HIPAA Compliant Badge - Health Insurance Portability and Accountability Act Certification for Atomicwork
ISO 27701 Certified Badge - Privacy Information Management System Certification for Atomicwork
ISO 27018 Certified Badge - Protection of Personal Data in the Cloud Certification for Atomicwork
Learn more

Other resources

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Atomicwork Intelligence to supercharge employee support

All the AI-enhanced employee support features you need to improve productivity

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Our AI security and compliance framework that helps CIOs and IT leaders to deliver exceptional value

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A CIO’s Guide to understanding virtual assistants, copilots, and AI agents

Our break down of key AI technologies to improve IT support and agent productivity.

See Atomicwork in action now.

Connect with our team of experts and find out how you can deliver modern IT service management
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