Modern Problem Management

Focus on fixes, not IT problems

Proactively identify problems so you can work on root cause analysis and minimize incident impact

Request demo
Modern Problem Management

Focus on fixes, not IT problems

Proactively identify problems so you can work on root cause analysis and minimize incident impact

Request demo

A problem properly documented
is half solved

Problem identification made easy

Document problems, identify causes and fix underlying issues. Atom identifies and recommends the right incidents and root causes so you can focus on the fix!

All of your problem documentation in one place

Record the results of your root cause analysis and document workarounds against the problem context. Once an agent identifies a fix or a workaround, they can even broadcast updates to related incidents!

Initiate resolutions through change control

There are some known errors. For everything else, link problems and setup changes so you can rollout fixes.

Atomicwork is a valuable partner in our journey towards World-Class IT Operations.  We were able to deploy and replace a number of incumbent solutions within 6 weeks. We have already seen <span style="color: #F33F32">significant improvements across ticket deflection, self service</span> and most importantly <span style="color: #F33F32">employee experience. </span>Moving across to the Atomicwork solution also reduced our TCO by consolidating 3 different solutions into one platform.

Before
20%
Ticket
deflection rate
After
65%
Ticket
deflection rate
Ryder Hampton
Head of Technology - Enterprise Services

With Atomicwork’s modern service management and Agentic AI platform, we are <span style="color: #F33F32">transforming the digital workplace experience</span> at Zuora. Our employees now enjoy instant support, seamless information access, and automated service workflows—all via Slack. This partnership is driving<span style="color: #F33F32"> faster resolutions, enhanced productivity,</span> and a smarter, more connected workplace.

Before
20%
Ticket
deflection rate
After
65%
Ticket
deflection rate
Karthik Chakkarapani
SVP, Corporate Operations & CIO

Atomicwork improved visibility into our operations and helps us see where we’re overstretched or underutilized, identify performance gaps, and plan resources with confidence. With Atomicwork, everyone—whether in HR, IT, or Finance—is finally<span style="color: #F33F32"> speaking the same language,</span> using the same workflows, processes, and tools.

Before
20%
Ticket
deflection rate
After
65%
Ticket
deflection rate
Syachfri Tjhia
Head of IT

The ROI on deploying Atomicwork across our teams has been incredible. Unlike Jira Service Management, Atomicwork allowed us to <span style="color: #F33F32">maintain our IT team without adding a single headcount </span>in six months. The product has transformed how we manage our IT and business workflows, offering a seamless enterprise integration to meet our needs efficiently.

Before
20%
Ticket
deflection rate
After
65%
Ticket
deflection rate
Chad Ghosn
Global CTO and CIO

Modern problems need
modern problem management solutions

Auto generate descriptions

When a major incident leads to problem analysis, the problem’s title and description are auto-generated from incidents.

Get Atom to do your grunt work

Atom can identify relevant incidents and nudge agents to create IT problems (the good kind)

Root out problems

Document and review workarounds with your team so you can minimize impact and disruptions

AI task generation

Atom can take the first spin at generating tasks so you can just review the list and assign tasks to the team

Broadcast fixes

Once your team has a fix, they can just broadcast the solution to all affected requesters. No more ctrl c + ctrl v!

Report on problems

Stay on top of top problems and incidents so your team can run into unknown unknowns, not known knowns

FAQs

What is the main benefit of problem management?
How is a problem different from an incident?
Why choose Atomicwork for problem management?
How can I try Atomicwork?