Our journey with Atomicwork to transition our ticketing systems to their AI-based Microsoft Teams Interface has been remarkable. The product has transformed how we manage our IT and business workflows, offering a seamless enterprise integration to meet our needs efficiently.
It is every organization's dream of having a centralised, intelligent, and effective service management platform that can be applied universally across all business functions.
Atomicwork, through Atom, achieves not only that but also introduces state-of-the-art AI technology that will revolutionize how organisations work and search for information.
While Salesforce’s AI Assistant is specialized and can perform a lot of CRM tasks, including content generation, Atom surfaces insights from various platforms, so your employees don’t need to install multiple apps to get the information they need.
Employees can also use Atom to request help from SalesOps or IT teams if they run into issues using Salesforce. They can also receive updates and check the status of their request, all from Slack and Teams
IT teams can use Atom to automate software provisioning, with approvals baked-in. This enables employees to get the Salesforce access they need automatically, without manual intervention.
Atomicwork is an AI-powered service management platform that can be used by IT, HR, Finance and other internal teams to support employees. Employees can find answers, request for help and get support through an AI Assistant in Slack and Microsoft Teams.
Atomicwork integrates with 20+ tools across the employee experience stack. This ranges from IT tools like Azure Active Directory, Okta and Microsoft Intune to HR tools like BambooHR. Atomicwork also integrates with knowledge management tools like Notion, SharePoint and Confluence, and productivity tools like Jira and Salesforce to help supercharge employee efficiency and cut down on information search-and-retrieval time.
Atomicwork has been designed to keep your data secure and protected. Customer data is segmented in a self-hosted vector database in their own tenant. No user data is used for model training and is not shared with third parties either. We've set up boundaries and guardrails to avoid hallucinations and remove biases to embrace responsible AI practices.
To try Atomicwork, you can sign up for a free demo and our product experts will walk you through all our capabilities. We'll get you set up with a trial account to try the product.