Atomicwork is now Microsoft 365 certified

We’re delighted to announce that Atomicwork has been awarded the Microsoft 365 Certification, Microsoft's highest security standard for applications. This certification validates Atomicwork's ability to protect sensitive enterprise data while delivering seamless Microsoft 365 integration.

Our platform underwent a rigorous evaluation by Microsoft to validate our security infrastructure, data handling practices, and operational controls. This certification provides independent verification of our security standards.

Why does the Microsoft 365 certification matter?

Microsoft 365 certification is Microsoft's security and compliance validation program for applications that integrate with the Microsoft ecosystem. Through independent security audits and privacy assessments, this certification verifies whether an application meets Microsoft's enterprise security requirements.

Microsoft examines how applications handle data, manage access controls, and maintain operational security. This certification helps enterprises and individual users identify applications that follow security best practices and maintain data protection standards when accessing any Microsoft 365 service.

Key elements of the Microsoft 365 certification

The Microsoft 365 certification is evaluated around three main elements.

Application security

The certification evaluates how applications interact with Microsoft 365 services. This includes reviewing API permission settings to ensure least-privilege access, examining external connection security, and validating authentication methods.

Applications must demonstrate continuous security monitoring and quick vulnerability response capabilities. Microsoft looks explicitly at how applications protect against common security risks and maintain secure development practices.

Operational controls

Operational security assessment focuses on day-to-day security maintenance. Applications must show robust threat detection systems, structured update processes, and clear change management procedures. The certification requires multi-factor authentication for administrative access, comprehensive security monitoring, and regular security training for teams. These controls ensure consistent security practices across the application's lifecycle.

Data protection standards

Data security requirements cover both data in transit and at rest. Applications must implement industry-standard encryption, maintain clear data retention policies, and follow strict backup procedures.

The certification examines how applications handle sensitive information, comply with privacy regulations like GDPR and HIPAA, and protect against unauthorized access. Regular privacy impact assessments and clear data handling procedures are essential components.

Atomicwork checked off all aspects of these three primary elements to earn the certification.

Strengthening the Atomicwork - Microsoft partnership

Our platform adhering to the Microsoft 365 certification reinforces our deep partnership with Microsoft's enterprise solutions. We've created seamless integrations that enhance how organizations use Microsoft tools for IT service management.

1. Microsoft Teams integration for conversational end-user support: Employees access IT support directly within Teams through Atomicwork's native MS Teams integration. Our AI assistant Atom provides instant help for common issues, guides users through service requests, and delivers knowledge base articles without leaving Teams. IT teams handle tickets, coordinate responses, and manage approvals using familiar Teams interfaces.
2. Azure Active Directory integration for simplified access provisioning: Automate access management, set up one-click logins, and synchronize user information effortlessly to save valuable agent time with the Azure AD integration.
3. SharePoint integration for robust knowledge management: Streamline access to scattered enterprise knowledge by surfacing IT documentation hosted on SharePoint using our AI assistant.
4. Intune integration for better asset tracking: Improve device management and IT asset tracking with the Intune sync that can help you have one master record of your assets and perform actions across the entire asset lifecycle.

Atomicwork provides a secure, certified, and unified platform for organizations invested in Microsoft tools to enhance their existing technology investments.

Atomicwork’s comprehensive security controls

Our Microsoft 365 certification complements Atomicwork’s broader security framework.

• Atomicwork maintains SOC 2 Type 1 and Type 2 certifications, validating our security controls, availability standards, and data processing integrity.
• Our platform also holds an ISO 27001 certification, demonstrating mature information security management practices.
• We adhere to popular data privacy laws like GDPR and the California Consumer Privacy Act (CCPA) to protect user’s personal information from unauthorized access or disclosure.
• For secure deployments in healthcare environments, we're also HIPAA-compliant.

Atomicwork, being an AI-first platform, is deeply thoughtful about AI security right from design. We’ve established the TRUST framework (Transparent, Responsible, User-centric, Secure, and Traceable) to help enterprises adopt and manage GenAI solutions in a responsible manner.

Forging stronger ties with partners

For enterprises running on Microsoft 365, security and seamless integration matter more than anything. Atomicwork's Microsoft 365 certification, combined with our comprehensive security framework, ensures your IT service management meets the highest standards.

If you’d like to learn more about our partnership with Microsoft, talk to our team today.