AI in IT

Go into 2025 with an informed AI strategy based on insights from 300+ IT professionals and 700+ end users.

Seamless workflows are the backbone of enterprise productivity. Agentic workflows go beyond traditional automation to optimize and improve IT processes.

Having a troop of AI agents at your disposal can help enterprises enhance service delivery and cut operational costs. We've curated the top enterprise use cases for you to get started..

AI success starts with the right culture. Take a cue from the playbooks of 9 IT leaders on cultivating an AI-friendly environment at your organization.

A 11-point, comprehensive checklist for IT leaders to drive org-level AI-readiness.

By leveraging AI in request management, IT teams can elevate end-user experiences, automate request processes, and lower costs. Find out how.

From driving intuitive self-service capabilities to automating basic incident resolution steps, AI service management offers several benefits for IT teams looking to redefine ITSM.

AI workflows can help businesses break the constraints of traditional workflows that are rigid and siloed to deliver positive end-user experiences.

From analyzing incident patterns to simplifying root cause analysis, AI can significantly impact problem management processes. Learn how.

Find out how AI service agents can boost service delivery and end-user experiences for enterprise IT teams.

Our break down of key AI technologies to improve IT support and agent productivity.

We sat down with ITSM veteran Roy Atkinson to understand how organizations can augment AI within their workforce intelligently.

Here are five ways you can automate incident management so that your IT teams can drive faster resolutions and reduce disruptions.

Discover how digital enterprises can adopt robust IT governance frameworks to operate in the generative AI era with confidence.

Our top takeaways from Europe’s largest exhibition for ITSM professionals - the Service Desk & IT Support (SITS) Show 2024.

Discover how employees can leverage the power of AI with Atom to streamline everyday tasks like generating documents.

IT thought leaders Phyllis Drucker and Michael Dortch, on the evolving landscape of AI in IT, particularly in the realm of service management.

Using AI effectively to achieve clear-cut business goals is challenging.Here's what to keep in mind when planning your next AI initiative.

An actionable seven-point AI strategy for IT leaders, to ensure that IT teams show technological advancements and support growth.

The top AI trends for 2024 across Multimodal LLMs, Agentic AI, Open Source AI, and Small Language Models (SLM) categories.

Key strategies for successfully introducing AI in IT, from problem identification to vendor selection and change management.

Find out how you can measure the performance of your virtual assistant with these top AI assistant metrics.

Hear from CIOs on the potential of GenAI and the use cases of generative AI in IT from their respective industries.

With the right strategy and tools, IT teams can change the KTLO status quo and bring in unseen levels of productivity and business continuity.

Practical takeaways for IT and technology leaders from the State of AI in IT 2024 report.

We released the 'State of AI in IT' report with insights from 1000 IT professionals and end users, with a particular focus on North America.

The integration of AI in incident management is not just about enhancing efficiency but also about revolutionizing user experience.