15 Best enterprise workflow management software in 2024

If your enterprise workflow is filled with repetitive tasks and back-and-forth communication between cross-departmental teams, you are risking the efficiency of your entire team.

Enterprise workflow management software automates manual tasks and encourages support admins to focus on more nuanced tasks. This means reduced manual errors, faster completion of tasks that would earlier take hours or even days to complete, and a happy, productive workforce.

However, many workflow automation tools exist, and selecting the best one for a user's specific use case can be overwhelming.

In this article, we shortlist the 15 best workflow management software for enterprises based on our assessment of their features, use cases, and pricing. After reading this article, you should be able to select the most suitable tool for your team.

Let’s get started.

What is an enterprise workflow management software?

Businesses as they scale are often burdened by lengthy and time-consuming processes that need significant human effort. An enterprise workflow automation software strings together next-steps involved in complex business workflows to automate manual and repetitive processes. It allows teams to set up triggers, pre-defined rules, and sequences to run your enterprise workflows on autopilot mode.

Let’s explain this with an example.

Think of password reset requests. Without enterprise workflow management software, employees must raise a ticket asking for a password reset ticket; an IT service agent verifies it, shares the password reset link with the employee, and marks the ticket as resolved after the password is successfully changed.

And these types of requests keep coming in for multiple tools and from different departments. It means a huge waste of time for both employees and IT admin. In fact, password resets cost your IT teams $85K/year on average.

With enterprise workflow management software, the same task takes only a few seconds to complete, and that too, without the involvement of a manual agent. An employee can raise password requests easily using an AI assistant, which then automatically verifies the employee’s identity and shares a password reset link with them. That's how simple it gets!

The need for workflow automation software in enterprises

• To automate enterprise workflows like employee onboarding and offboarding, password reset, access provisioning, etc.
• To help employees address their concerns within workplace solutions like Slack and Teams without frequent application switching
• To create custom-made workflows for different teams and use cases so it can be scaled with time
• To free up IT admins’ time from manual, repetitive tasks so they can invest more time on complex requests and incidents

Benefits of an enterprise workflow management software

An enterprise workflow management software helps you achieve several benefits like:

- Productive collaboration between cross-functional teams: Enterprise workflows are not linear. For example, an onboarding workflow requires the involvement of HR, finance, and IT teams. Enterprise workflow automation tools execute these workflows involving multiple teams and employees without manually communicating with each.

- Increased efficiency and faster completion of tasks: Since repetitive and error-prone tasks are removed from the workflow with automation, enterprises can complete tasks much faster. This means improved team efficiency and faster goal achievement.

- Comprehensive knowledge base to help IT admins understand a query in detail: Most workflow automation tools have built-in knowledge bases where all employee queries are stored in real-time. IT admins can get deeper insights into employees’ questions and resolve incidents faster.

How to choose an enterprise workflow automation software?

There are several workflow automation tools available in the market. However, not all of them may be enterprise-ready. While evaluating an enterprise workflow automation tool, you can look at the following factors.

• Integrations: A primary functionality of enterprise workflow automation tools is the ability to connect and execute tasks across disparate software in your company. The software you pick should be able to seamlessly pull and sync data across multiple systems. Some necessary integrations include Slack, Microsoft Teams, Okta, Azure AD, and GitHub. Atomicwork, for example, integrates with all these enterprise applications and more.
• AI workflow support: AI-powered workflow features can significantly enhance process efficiency. They make traditional workflows more flexible and adaptable to end-user needs. Check if the software offers AI-assisted task routing, predictive analytics, or intelligent automation capabilities.
• Intuitive user interface: Look for software that makes it easy to configure these workflows. For instance, Atomicwork offers out-of-the-box skills that simplify workflow creation. Its pre-built automations, and drag-and-drop builders allow you to implement complex workflows in minutes.
• Compliance and security: Ensure the software adheres to industry security standards and regulations. Look for features like data encryption, access controls, and compliance certifications (For example, ISO 27001).
• Scalability: As your enterprise grows, your workflow needs will evolve. Choose a solution that can scale with your business, supporting increasing users, workflows, and integrations without compromising performance.

Now that you're aware of what aspects to look for in an enterprise workflow management software, here are a list of the top tools you can consider based on your business needs.

1. Atomicwork: For both enterprise workflow automation and ITSM practices

Atomicwork is an AI-powered, modern service management platform that automates enterprise-level workflows as well as ITIL-aligned ITSM processes. You can set up workflows to automate repetitive, org-wide tasks like password resets, software provisioning, asset management, employee onboarding and off boarding, and multiple other operational use cases.  

Atomicwork integrates with top enterprise applications, including Slack, Teams, Okta, Notion, Azure AD, and GitHub. With pre-built automations and drag-and-drop builders it's easier to create and implement complex workflows.

Top features:

• Automate employee onboarding and off boarding processes integrating with HR tools like BambooHR
• Integrates with Azure AD and Okta to automate user provisioning and password reset workflows
• Set up knowledge management workflows pulling enterprise information from popular knowledge bases like Sharepoint, Notion
• Ease asset management workflows by syncing data from Intune, Jamf
• Facilitate easy access to enterprise services via MS Teams or Slack
• Leverage AI for more flexible and contextual workflows
• Set up request and incident workflows to automate notifications and routine tasks

Pricing:

• Professional: $90/employee/year for companies with up to 1000 employees
• Business: Custom pricing for companies with up to 5000 employees
• Enterprise: Custom pricing for companies with over 5000 employees

2. Workato: For IT teams to speed up incident resolution

Workato is a workflow automation software that helps IT teams automate incident management, helpdesk, user support, and chat operations. It integrates with workplace solutions like Okta, Slack, ServiceNow, and Snowflake to sync across channels, combine support tickets, and manage incident alerts in a single platform.

Top features:

• Detect problems and incidents automatically and reduce time to resolution by connecting multiple systems
• Use an AI-powered Slack assistant to answer repetitive questions in real time by extracting responses from knowledgebase
• Automated approval workflows for provisioning and de-provisioning workflows

Pricing: Undisclosed. Pricing is based on a number of connectors and recipes opted for.

3. Tray.ai: A workflow automation tool for developers

Tray.ai helps organizations consistently integrate, automate, and transform their workflows with AI. Its comprehensive integration marketplace successfully connects with popular workplace solutions like Slack, G-Suite, Salesforce, Atlassian, Airtable, and more to build custom-made workflows.

Top features:

• Build any integration using Tray code without any specialized training
• Built-in low-code workflow editors explicitly designed for developers and technologists
• AI-powered chatbot that instantly responds to the queries of business users within Slack and Teams

Pricing: Undisclosed. Pricing is based on several automated tasks and usage limits.

4. Microsoft Power Automate: Suitable for Microsoft workspaces

Microsoft Power Automate helps facilitates AI-based and cloud workflow automation. It connects with Microsoft 365 workplaces and helps business users perform day-to-day responsibilities without toggling between multiple applications.

Top features:

• Optimize existing processes and identify new workflow automation opportunities
• Automated unlimited systems, desktop applications, and websites for faster automation
• Scale your workflows with built-in security, governance, and 360-degree monitoring

Pricing:

• Free: A free trial of 30 days with access to all premium features
• Power Automate Premium: $15/user/month with access to cloud-attended workflows, premium connectors, and process mining
• Power Automate Process: $150.00/bot/month with a licensed bot that can be used for unattended desktops and cloud flows

5. Boomi: For enterprises looking at complex data management

Boomi helps IT teams manage connectivity and complex information in a single place with intelligent integration and automation. It integrates with common enterprise connectors like Slack, Okta, Jira, and Role Reports to streamline complex IT workflows.

Top features:

• Remove complex application overloads with automation
• Stop employees from application sprawls by managing smooth connectivity
• Consolidate complex data to avoid issues like information management without context

Pricing: Undisclosed. A free trial is available.  

6. Workativ: No code app for business users and customer-facing teams

Workativ connects with all your cloud-based applications to remove repetitive processes and automate tasks. It integrates with your favorite enterprise applications, such as Okta, Office365, Jira, Zendesk, Microsoft Azure AD, and so on.

Top features:

• Create simple, one-to-one automated workflows by syncing data between two or more applications
• Workativ is ISO 27001 certified and follows data encryption to prevent privacy threats
• Simple UI and helps business users to operate without support from developers

Pricing:

• Free: $0 for up to 100 workflow executions and one admin
• Pro: $365/month for up to 10000 workflow executions and 10 admins

7. Mulesoft: Appropriate for business users with coding knowledge

Mulesoft is an integration and workflow automation software that transforms IT assets into digital building blocks. It is an AI-powered, future-ready solution that connects with Salesforce, MongoDB, Twilio, and 100+ other connectors to create custom workflows.

Top features:

• Democratize AI automation to empower business users and developers
• Manage all your APIs in one place and stay compliant with API security and governance
• Mulesoft offers training and certifications with your employees to make the most of the tool

Pricing: Undisclosed

8. Make: For organizations that need an extensive app connector library

Make helps IT teams create scalable, repeatable IT workflows to execute system monitoring, user account management, and documentation. Make enables you to connect with your existing tech stack using its extensive connector library to explore automated workflows. It integrates with all possible workplace solutions, including OpenAI, HubSpot, Webflow, Calendly, Airtable, and more.  

Top features:

• Perform system monitoring to identify challenges within existing workflows and actively automate them
• Automate user management tasks with AI
• Automate system documentation to avoid any confusion associated with outdated documentation  

Pricing:

• Free: $0/month for up to 1000 ops/month
• Core: $9/month for up to 10000 ops/month
• Pro: $16/month for up to 10000 ops/month, along with custom variables
• Teams: $29/month for up to 10000 ops/month, along with multiple teams

9. Wrike: One of the simplest and most intuitive workflow automation tools for enterprises

Wrike is a modern workplace automation solution that optimizes IT workflows to streamline IT requests, reduce admin tasks, and focus on top work priorities. It connects with multiple applications, such as Microsoft Workplace, G-Suite, Salesforce, Zoom, Slack, and multiple other connectors, to centralize IT projects and workflows.

Top features:

• Automatically create tasks to manage IT process requests to maintain standardized approval flows
• Create customized workflows with pre-built templates for various use cases like project management, ITSM, support, etc.
• Use a sharable dashboard to check real-time progress on your IT workflows and tasks

Pricing:

• Free: $0/user/month for one user
• Team: $9.80/user/month for 2 to 25 users
• Business: $24.80/user/month for 5 to 200 users
• Enterprise: Undisclosed
• Pinnacle: Undisclosed

10. Snaplogic: To develop workflows from data warehouses

Snaplogic migrates on-premise and cloud data from data warehouses to create centralized workflows. It integrates with Zendesk, SAP, Salesforce, Snowflake, Looker, and similar data warehouse solutions to develop integrated workflows.

Top features:

• AI-enabled integration with drag-and-drop tools to connect cross-departmental data
• Integration with 700+ built-in connectors to create use-case-specific workflows
• Maintain data security and governance within a secured architecture

Pricing: Undisclosed

11. Automation Anywhere: To reduce overall overhead costs

Automation Anywhere is an enterprise workflow solution that significantly helps business teams reduce their overhead costs with intelligent automation. It integrates with multiple connectors, including OpenAI, Twilio, Zendesk, Workday, Salesforce and numerous other applications.

Top features:

• Collect process data from multiple desktops to create a single workflow
• Leverage Gen-AI powered automation to create seamless workflows
• Ensure automation security with user access controls and compliance checks

Pricing: Undisclosed

12. Celigo: For IT support teams to automate IT operations

Celigo automates your entire IT landscape, including provisioning, ITSM, and collaboration, to eliminate UI-based interactions. It integrates with popular applications like Oracle, SAP, Microsoft, Snowflake, and ADP to automate IT and business processes end-to-end.

Top features:

• Transform ITSM operations with service desk automation, compliance, and auditing
• 24/7 IT service to create support tickets quickly
• Perform workflow-based account provisioning to onboard and offboard employees faster

Pricing: Undisclosed

13. Jitterbit: Run workflow automation for eCommerce stores

Jitterbit helps enterprises streamline IT and business workflows with process automation tools. It connects with your seamless digital experiences to free up the IT team’s time to drive innovation. Jitterbit integrates with multiple applications, including Salesforce, Shopify, BigCommerce, and Workday.

Top features:

• Speed-up IT support ticket resolution to improve user experience
• Empower employees with the right IT assets and tools to improve their productivity
• Automate business processes to launch more strategic initiatives

Pricing: Undisclosed

14. ServiceNow: For large enteprises with more complex use cases at scale

ServiceNow is an IT and enterprise service management platform that helps enterprises create low-code applications with intelligent automation. It integrates with major workplace applications to connect internal systems quickly and improve overall workplace productivity.

Top features:

• Build intelligent workflows to create fast-growth enterprise applications at scale.
• Remove siloed systems to automate repetitive manual steps to create cross-enterprise collaborations
• Write code faster with GenAI to reduce developers’ time

Pricing: Undisclosed

15. Integrately: Simple software to build workflows

Integrately is a workflow automation software with a 1200+ app library. With pre-made automations, you can create automated workflows in one click. Integrately is easy to operate and you can select automations with a single click to activate it.

Top features:

• Connect apps automatically without writing any code
• Make your workflows live within just three steps: select automation, connect accounts, and make automation live

Pricing:

• Free: $0 for up to 100 tasks
• Starter: $29 for up to 2000 tasks
• Professional: $49 for up to 10000 tasks
• Growth: $124 for up to 30000 tasks
• Business: $299 for up to 150000 tasks

Conclusion

By now, you should have a detailed understanding of the top enterprise workflow automation tools and their specific use cases.

Atomicwork combines IT service and enterprise use cases in a single AI-powered platform to create flexible, seamless, and contextual workflows. It is ideal for organizations of all sizes and can scale as your organization matures.

Schedule a demo to start building AI workflows on Atomicwork.