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Employee self-service
Employee self-service

Employee self-service, done the modern way

Offer instant help round-the-clock for your employees within Slack or Microsoft Teams by leveraging your enterprise knowledge, self-service catalog and workflows

A personal concierge for every employee

Providing great employee self-service experiences and setting up efficient processes shouldn't be at odds. With Atom, the AI Assistant, you can have it all.

A one-stop shop for all employee needs

Employees can ask Atom any question; if Atom does not know the answer, it can help them raise a request and route it to the right team!

Streamlined service requests

Atom can fetch service forms for employees based on their needs so they can raise requests and get updates without ever leaving Slack or Microsoft Teams.

No more waiting patiently on support for a response

Train Atom on your company wiki, policy docs, service catalog, and conversation history so it deflects FAQs, leaving service teams free to focus on the complex problems.

Empower employees to help themselves

No more waiting around for answers!

Proactive assistance through journeys

Design and craft experiences to bring order and clarity to key employee moments and projects like onboarding, offboarding, promotions, learning, or compliance journeys.

Schedules emails, messages, reminders, follow-ups, and tasks to ensure employees have everything they need; this way they can spend less time searching for information and more time focusing on the challenging problems.

Simplify request management workflow

Organize IT, HR, Finance, and Facilities teams' work into on-demand services that can be offered to everyone in your company so that every request can be streamlined.

By setting up a service catalog, teams can also ensure that all the information they need to solve requests speedily can be captured upfront by Atom.

Powered by your tech stack and content

Bring together all your service catalogs, forms, knowledge base articles, Notion pages, FAQ documents, policy docs, company wiki pages, and PPTs across teams so that Atom can be your employees' source of truth.

Whether it's an HR inquiry, an IT troubleshooting request, or a FinOps concern, Atom can help your employees get help fast.

Provide self-service support where employees already are

No more bookmarking service desk portals or digging for the correct email alias or Slack channel to ask a question; employees can ask Atom for help right inside Slack or Microsoft Teams.

Atom can centralize information from all your knowledge sources to solve issues across multiple departments - IT, HR, Finance, Facilities, etc.

Unlock productivity, reduce IT costs, and deliver results faster with Atomicwork

Ryder Hampton
Head of Technology - Enterprise Services

Atomicwork is a valuable partner in our journey towards World-Class IT Operations.  We were able to deploy and replace a number of incumbent solutions within 6 weeks. We have already seen <span style="color: #F33F32">significant improvements across ticket deflection, self service</span> and most importantly <span style="color: #F33F32">employee experience. </span>Moving across to the Atomicwork solution also reduced our TCO by consolidating 3 different solutions into one platform.

Karthik Chakkarapani
SVP, Corporate Operations & CIO

With Atomicwork’s modern service management and Agentic AI platform, we are <span style="color: #F33F32">transforming the digital workplace experience</span> at Zuora. Our employees now enjoy instant support, seamless information access, and automated service workflows—all via Slack. This partnership is driving<span style="color: #F33F32"> faster resolutions, enhanced productivity,</span> and a smarter, more connected workplace.

Syachfri Tjhia
Head of IT

Atomicwork improved visibility into our operations and helps us see where we’re overstretched or underutilized, identify performance gaps, and plan resources with confidence. With Atomicwork, everyone—whether in HR, IT, or Finance—is finally<span style="color: #F33F32"> speaking the same language,</span> using the same workflows, processes, and tools.

Read the complete case study →
Chad Ghosn
Global CTO and CIO

The ROI on deploying Atomicwork across our teams has been incredible. Unlike Jira Service Management, Atomicwork allowed us to <span style="color: #F33F32">maintain our IT team without adding a single headcount </span>in six months. The product has transformed how we manage our IT and business workflows, offering a seamless enterprise integration to meet our needs efficiently.

Read the complete case study →

The ROI on deploying Atomicwork across our teams has been incredible. Unlike Jira Service Management, Atomicwork allowed us to <span style="color: #F33F32">maintain our IT team without adding a single headcount </span>in six months. The product has transformed how we manage our IT and business workflows, offering a seamless enterprise integration to meet our needs efficiently.

Chad Ghosn
Global CTO and CIO

Everything you need to focus on employee success

All your employee support needs. Just a conversation away.

Answers

Ensure All-Hours employee help by federating your internal knowledge repos so Atom can provide instant answers.

Requests

Efficiently manage employee requests from employees by streamlining routing and internal collaboration.

Incidents

Streamline the incident management process to efficiently address issues and learn from disruptions.

Journeys

Craft and implement tailored employee experiences at scale, collaborating with stakeholders across teams.

Workflows

Improve your teams' operational efficiency by automating manual work like prioritization, approvals, and reminders.

Insights

Stay on top of organization trends and challenges, while advancing employee experience and productivity.

We adhere to global security standards

Atomicwork is built keeping your enterprise security and business safety in mind.

GDPR Compliant Badge - Ensuring Data Protection and Privacy with AtomicworkCCPA Compliant Badge - California Consumer Privacy Act Certification for AtomicworkHIPAA Compliant Badge - Health Insurance Portability and Accountability Act Certification for AtomicworkISO 27701 Certified Badge - Privacy Information Management System Certification for AtomicworkISO 27017 Certified Badge - Cloud Security Certification for AtomicworkISO 27018 Certified Badge - Protection of Personal Data in the Cloud Certification for Atomicwork
SOC 2 Type II Compliant Badge - Service Organization Control for Secure Data Management at Atomicwork
ISO 27001 Certified Badge - International Standard for Information Security for Atomicwork
GDPR Compliant Badge - Ensuring Data Protection and Privacy with Atomicwork
HIPAA Compliant Badge - Health Insurance Portability and Accountability Act Certification for Atomicwork
ISO 27701 Certified Badge - Privacy Information Management System Certification for Atomicwork
ISO 27018 Certified Badge - Protection of Personal Data in the Cloud Certification for Atomicwork
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Frequently asked questions

Find out if Atomicwork will be a good fit for your organization

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