IT team

Modern IT ops for service teams

Simple for your employees, flexible for your IT teams. Atom AI agents make it easy for businesses to offer personalized support with minimum overhead.

Go beyond IT support with Atomicwork

Atomicwork uses agentic AI to align the needs and goals of your IT operations with your business.

Your IT teams get more efficient and productive

Make it easy for your IT teams to be more productive without compromising on response times, quality of support interactions and employee satisfaction.

Your employees get instant help and support

Take advantage of our AI assistant to offer employee services or troubleshoot issues around the clock without having staff available to support your team.

Your partner teams get agility and freedom

Empower your partner teams like HR, Finance, or Legal to be independent with enterprise AI agents and private spaces, with minimum  IT intervention.

Bring your IT helpdesk closer to your employees

The missing element in your IT stack

Instant IT support with conversational requests

When your growing employee base needs support at different times of the day, your solution should be something other than hiring more people or getting your team to do overtime.

With Atomicwork, you can deploy an AI assistant to be your first responder for any question or request and offer relevant knowledge when it's required.

Simple service delivery with service catalog

Whether it's software access or hardware provisioning, streamlining your services and getting your employees to raise requests has always been a chore.

Atomicwork's crew of AI agents makes it easy for your IT teams to organize their work into services and recommends them to employees proactively to avoid redundant work.

Practical automation with workflows and journeys

Efficient IT support should not be a choice between breaking the bank and making your employees jump through hoops for everyday needs and assistance.

Atomicwork combines fully-automated workflows and semi-automated journeys to help you add a human touch while operating at scale.

Be on top of incidents

Reduce noise and surface important issues to relevant teams through incident management workflows.

Atomicwork lets your IT team run incidents, kickstart workflows and act fast to minimize disruptions and bring services back up. Atom can automatically recognize and categorize incidents on your behalf, thus reducing time to resolution.

Unlock productivity, reduce IT costs, and deliver results faster with Atomicwork

Ryder Hampton
Head of Technology - Enterprise Services

Atomicwork is a valuable partner in our journey towards World-Class IT Operations.  We were able to deploy and replace a number of incumbent solutions within 6 weeks. We have already seen <span style="color: #F33F32">significant improvements across ticket deflection, self service</span> and most importantly <span style="color: #F33F32">employee experience. </span>Moving across to the Atomicwork solution also reduced our TCO by consolidating 3 different solutions into one platform.

Karthik Chakkarapani
SVP, Corporate Operations & CIO

With Atomicwork’s modern service management and Agentic AI platform, we are <span style="color: #F33F32">transforming the digital workplace experience</span> at Zuora. Our employees now enjoy instant support, seamless information access, and automated service workflows—all via Slack. This partnership is driving<span style="color: #F33F32"> faster resolutions, enhanced productivity,</span> and a smarter, more connected workplace.

Syachfri Tjhia
Head of IT

Atomicwork improved visibility into our operations and helps us see where we’re overstretched or underutilized, identify performance gaps, and plan resources with confidence. With Atomicwork, everyone—whether in HR, IT, or Finance—is finally<span style="color: #F33F32"> speaking the same language,</span> using the same workflows, processes, and tools.

Read the complete case study →
Chad Ghosn
Global CTO and CIO

The ROI on deploying Atomicwork across our teams has been incredible. Unlike Jira Service Management, Atomicwork allowed us to <span style="color: #F33F32">maintain our IT team without adding a single headcount </span>in six months. The product has transformed how we manage our IT and business workflows, offering a seamless enterprise integration to meet our needs efficiently.

Read the complete case study →

The ROI on deploying Atomicwork across our teams has been incredible. Unlike Jira Service Management, Atomicwork allowed us to <span style="color: #F33F32">maintain our IT team without adding a single headcount </span>in six months. The product has transformed how we manage our IT and business workflows, offering a seamless enterprise integration to meet our needs efficiently.

Chad Ghosn
Global CTO and CIO

Everything you need to support and engage your team

Go from employee support to employee success, with Atomicwork

Answers

Provide instant help to your employees around the clock by consolidating your internal knowledge sources.

Requests

Streamline incoming requests from employees, assign them to the right expert, and collaborate to fulfill them.

Incidents

Streamline the incident management process to efficiently address issues and learn from disruptions.

Journeys

Manage curated employee experiences at scale from onboarding to offboarding with stakeholder collaboration.

Workflows

Improve your IT operational efficiency by automating manual work like provisioning, approvals, and reminders.

Insights

Stay on top of key trends and challenges in your organization and find ways to improve EX and productivity.

We adhere to global security standards

Atomicwork is built keeping your enterprise security and business safety in mind.

GDPR Compliant Badge - Ensuring Data Protection and Privacy with AtomicworkCCPA Compliant Badge - California Consumer Privacy Act Certification for AtomicworkHIPAA Compliant Badge - Health Insurance Portability and Accountability Act Certification for AtomicworkISO 27701 Certified Badge - Privacy Information Management System Certification for AtomicworkISO 27017 Certified Badge - Cloud Security Certification for AtomicworkISO 27018 Certified Badge - Protection of Personal Data in the Cloud Certification for Atomicwork
SOC 2 Type II Compliant Badge - Service Organization Control for Secure Data Management at Atomicwork
ISO 27001 Certified Badge - International Standard for Information Security for Atomicwork
GDPR Compliant Badge - Ensuring Data Protection and Privacy with Atomicwork
HIPAA Compliant Badge - Health Insurance Portability and Accountability Act Certification for Atomicwork
ISO 27701 Certified Badge - Privacy Information Management System Certification for Atomicwork
ISO 27018 Certified Badge - Protection of Personal Data in the Cloud Certification for Atomicwork
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Frequently asked questions

Find out if Atomicwork will be a good fit for your organization

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More resources

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Using Slack as a ticketing system for IT support: 9 best practices
Read these best practices to know how you can use your Slack ticketing system for IT support.