Atomicwork’s year in review 2024: How we modernized service management in the digital workplace

From harnessing the power of Agentic AI to streamlining workflows, we’ve rolled out innovations designed to make work simpler, smarter, and faster for everyone involved. Here’s a look back at the key updates that have defined this year and what they mean for service management, employees, agents and admins.

Where Atomicwork focused on innovation in 2024

• Agentic service management: We launched a platform leveraging AI agents to boost enterprise IT productivity by automating routine tasks and providing intelligent assistance.
• Digital workplace experience transformation: We developed a new workplace experience solution powered by Cohere's enterprise AI platform, Command R+, to enhance employee experiences through seamless enterprise IT integration and embedded iPaaS capabilities.
• Deeper integrations with the Microsoft ecosystem: We doubled down on our partnership with Microsoft and released deep integrations with Microsoft Teams, Intune, Azure Active Directory, SharePoint, and Outlook. We are also grateful to have been featured in several key sessions in both Microsoft Build and Ignite as a partner; and participate in a session with Cohere as a speaker at Microsoft Ignite.
• Our AI Assistant, Atom, is now more powerful and can conversationally handle a range of queries which include even short-loop solutions like password resets to software provisioning to remote app installation.
• We gave Atom the ability to learn from Confluence pages and retrieve accurate information from public documentation of over 40 enterprise applications without requiring manual input from IT, offering employees immediate assistance with all of their work apps.
• We launched two new channels through which employees can get help at work - email and a portal for external users that service teams work with.
• IT teams can now manage all of their service requests, incidents, problems, changes and assets from one platform. This is everything from auto-identifying incidents to clustering and linking related incidents to setting up a change calendar and managing changes, to syncing asset repositories from Intune and Kandji to Atomicwork.
• We launched seamless integrations with platforms like Confluence, Jira, Microsoft Exchange, Azure Active Directory, Okta and BambooHR allowing for streamlined workflows and centralized information management.

In September, Atomicwork also secured over $3 million in strategic funding, bringing total seed funding to $14 million. This round was led by more than 40 seasoned industry veterans, included global CIOs and CTOs, reflecting strong confidence in the company's vision.

To see everything we shipped in 2024, take a look at our product updates posts.

Where Atomicwork plans to go in 2025

In 2024, the rise of agentic applications marked the true transformation of AI in the workplace, moving beyond generative AI's content creation and natural language interfaces to AI agents that autonomously act, reason, and solve problems.

This means tools can go from just being something you use to get work done to doing the work on your behalf.

This redefines scalability by decoupling growth from headcount, empowering teams to achieve exponential efficiency with digital coworkers. Furthermore, it democratizes service management, providing no-code tools that extend IT-level efficiency to every team. While challenges like legacy systems and user trust remain, the potential of agentic AI to revolutionize work is undeniable, offering systems that empower teams, enhance user experiences, and scale seamlessly.

• 2025 includes the development of specialized AI Agents tailored to key IT functions, each designed to assume roles and get work done for you. We’re building the future of autonomous IT— a troop of scalable, intelligent, and capable AI Agents ready to accelerate your business.
• We’ll also double down on low-code, extensible and low-click capabilities, making IT automations simpler while introducing agentic skills to streamline triaging, approvals, and software access. We’re also focused on building end-to-end service management, including software tracking, purchase orders, and cost forecasting as well as joiner, mover, and leaver use cases.

Interested to see Atomicwork in action? Sign up for a demo and let us show you how you can drive business impact with our agentic service management solution.