Atomicwork is a valuable partner in our journey towards World-Class IT Operations. We were able to deploy and replace a number of incumbent solutions within 6 weeks. We have already seen <span style="color: #F33F32">significant improvements across ticket deflection, self service</span> and most importantly <span style="color: #F33F32">employee experience. </span>Moving across to the Atomicwork solution also reduced our TCO by consolidating 3 different solutions into one platform.
With Atomicwork’s modern service management and Agentic AI platform, we are <span style="color: #F33F32">transforming the digital workplace experience</span> at Zuora. Our employees now enjoy instant support, seamless information access, and automated service workflows—all via Slack. This partnership is driving<span style="color: #F33F32"> faster resolutions, enhanced productivity,</span> and a smarter, more connected workplace.
Atomicwork improved visibility into our operations and helps us see where we’re overstretched or underutilized, identify performance gaps, and plan resources with confidence. With Atomicwork, everyone—whether in HR, IT, or Finance—is finally<span style="color: #F33F32"> speaking the same language,</span> using the same workflows, processes, and tools.
The ROI on deploying Atomicwork across our teams has been incredible. Unlike Jira Service Management, Atomicwork allowed us to <span style="color: #F33F32">maintain our IT team without adding a single headcount </span>in six months. The product has transformed how we manage our IT and business workflows, offering a seamless enterprise integration to meet our needs efficiently.
Atomicwork has 3 distinct pricing plans—professional, business, and enterprise—based on the employee size of your organization. Access to our powerful AI assistant, Atom, is covered under every plan. For more details on what’s included in each pricing tier, check out our detailed pricing.
Atomicwork is a cloud-native platform with built-in AI that can support large enterprises dealing with a high volume of end-user requests. Our platform allows seamless customizations and integrations that make Atomicwork more flexible for big organizations utilizing multiple tools.
Yes, Atomicwork can be used by multiple departments like HR, finance, or operations, apart from IT teams to improve their service delivery. You can set up individual workspaces for each of these teams with their respective service catalogs to address end-user requests effectively from a single platform.
We understand that it may seem daunting for you to migrate your service desk. But we’re here to provide all the onboarding and implementation support. Atomicwork uses plug-and-play integrations for knowledge sources that can be easily set up. Our AI assistant can also learn from your old JIRA tickets for more IT context. And yes, we’re in this together :)
Get a comprehensive guide to evaluating ITSM platformsto make the process less daunting.
Discover how Atomicwork brings modern service management to end users on Microsoft Teams for better service delivery and improved employee experiences.
The rise of generative AI has laid out a modern ITSM manifesto. Discover the key differences between traditional ITSM and modern service management.