Sept 24
San Francisco
Agentic ITSM Masterclass: Learn how to put AI to work from those who already have. Watch session replays ->
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Agentic Enterprise Automation

Most automation tools stop at 10%.
We built Atomicwork for the other 90%.

Traditional workflow tools automate the predictable — status updates, reminder emails, SLA alerts. But the messy, context-dependent, cross-functional work? That still falls on your team. Until now.

Automation built for enterprise reality

Context-aware AI reasoning for Atomicwork intelligent ITSM
Context-aware, cross-system 

Know who's asking, what applies to them, and take action across Okta, Workday, Jira, and 1000+ apps.

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Flexibility where it matters

Conditional paths, multi-level approvals, dynamic routing. Logic that reflects how your org actually operates.

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Resilient by design

Recover gracefully when things don’t go as planned and handle decisions that rigid if-then logic can't.

Building toolkit

Go from idea to automation in the time it takes to explain it

Built-in agents.Natural language. Drag-and-drop. Code. However you think, Atomicwork meets you there.

ai powered
You describe it. Atom builds it for you.

Complete workflows with branching logic, system actions, and custom code, generated in minutes.

You Describe It on Atomicwork website
Toggle on, configure once, and let Atom handle the rest. 


Ready-to-use automationsfor the requests you see every day.

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Add, connect, deploy. Build complex workflows visually.
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Run scripts, transform data, call any API. Full control when you need it.
Run Scripts on Atomicwork website
Triggers
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Conditions
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Placeholders
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Send for approval
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Update attributes
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Private notes
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Wait action
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Retry on error
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Notifications
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Versioning
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Slack integration with Atomicwork platform

Connected to your entire stack

Don't just read data — take action across 100+ integrations.

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Device Setup
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Intune · Enroll
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Jamf · Profile
Integration partner logo
Teams · Notify
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Employee Offboarding
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Okta · Revoke access
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Razorpay · Process payroll
Request Triage - Atomicwork IT service management
Request Triage
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Slack · Capture details
Atomicwork · Create & assign
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SLA Monitoring
Atomicwork · Breach alert
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Teams · Escalate
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Jira · Reprioritize
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Tech Support
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Jira · Create issue
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Gmail · Notify
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Access Provisioning
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Okta · Assign apps
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Email · Send instructions
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Slack · Welcome
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Incident Response
PagerDuty · Incident alert
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Slack · War room
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Purchase Approvals
NetSuite · Create PO
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Slack · Approve
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SAP · Sync
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Access Reviews
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Azure AD · Audit access
Teams·Notify
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Atomicwork · Auto-revoke
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Change Management
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Atomicwork · CAB
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Slack · Update
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GitHub · Merge PR
Workflows for every team

Built for IT. Ready for everyone. 

Same automation power, different problems solved. Enable every service team to automate the manual without waiting on IT.

Give new hires access to the right apps on day 1, without a ticket
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Trigger: New hire detected in Workday
Atom watches for onboarding events
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Action: Provision apps via Okta
Based on role, department, and location
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Handoff: Welcome message in Slack
Onboarding guide sent to new hire & manager
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Revoke access, collect assets, and update records the moment someone exits 
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Trigger: Termination date in Workday
Automated 14-day offboarding countdown
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Action: Provision apps via Okta
Deprovisioned on last working day
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Handoff: Asset return checklist to manager
Tracked via Teams with reminders
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Route POs to the right approver based on relevant conditions
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Trigger: PO request submitted
Via Slack, email, or portal
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Approval: Multi-level routing
Based on amount thresholds & budget check
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Handoff: Create PO in NetSuite
Auto-generate and sync to Finance app
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Page on-call, spin up a war room, and start diagnostics in under 30 seconds
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Trigger: P1 alert from PagerDuty
Severity-based routing kicks in
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Action: Page on-call via PagerDuty
Auto-identify the right responder
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Action: Create Slack war room
With relevant stakeholders added
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Route facilities requests to the right vendor and follow up automatically
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Trigger: Maintenance request via Slack
Employee reports AC issue in Building A
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Action: Create work order for vendor
Auto-dispatched based on issue type & location
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Follow-up: Status updates to requester
Automatic check-ins until resolved
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Run access reviews on schedule and revoke stale permissions automatically
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Trigger: Quarterly access review schedule
Runs automatically every 90 days
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Scan: Pull permissions from Okta & Azure
Flag dormant accounts and excess privileges
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Review: Route to managers for approval
Auto-revoke if no response in 12 hours
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Sharpen your automation playbook

Resources

Webinars, guides, and real-world examples to help you get more from automation.

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webinar
Automation beyond “If this, then that”
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Akshay Kulkarni
Product Manager, Atomicwork
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Play video
How to automate access provisioning (and save 2,500+ IT team hours/year)
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Read blog
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Read blog
15 Real-world enterprise IT workflow examples for smarter operation
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webinar
Scaling IT efficiently with light-touch automations
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Real-world examples of automating internal workflows
Rinno Ray Camilit
Director of IT at Ammex Corp
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Play video
Customers
Agentic Enterprise Workflow Automation

Automate work. Accelerate business

Replace static workflows with intelligent, autonomous agents that adapt, act, and automate across your enterprise stack

Book a demo

Transform operations, not just tasks.

Deliver intelligent, scalable automations that streamline work across IT, HR, Finance, and beyond.

Do more with less—intelligently

Eliminate the manual grind in IT. Automate everyday processes across your stack and give your team time back to solve bigger problems.

Explore IT workflow automation

Support your people, not just your processes

Empower HR to build automations that improve response times, personalize service, and reduce manual work—while keeping the employee experience front and center.

Explore HR workflow automation

Boost employee productivity with connected apps

Let employees find what they need faster wherever they are, whenever they want. Connect tools like Jira, Salesforce, and more to their AI Assistant so they can search, retrieve, and act without switching tabs.

Explore enterprise integrations

Automation that runs your org

Use AI-driven workflows to automate decisions, handle complexity, and keep your operations moving with fewer manual touchpoints

Automate service processes ->
Error logs
Troubleshoot faster with clear, actionable logs that show you exactly which step failed and why.
Fail-safe automations
Retry failed steps, continue on non-critical errors, or skip downstream workflows to ensure your automations stay reliable even when systems don’t.
New workflow triggers
Trigger workflows based on SLA breaches, approvals, work moving across workspaces, or comments, like notifying a manager automatically when a high-priority request stalls.
New workflow actions
Create linked requests, set up a wait time, convert request types, tag work, send forms, or invite users so your workflows act, not just route.

Explore how Atomicwork can help you accelerate your business

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Support in the flow of work 

End-users get instant answers and resolutions in the flow of work through the browser, Slack, Teams, and email via chat, voice and vision capabilities. 

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->
Context management for Atomicwork AI knowledge platform
Unified context management across the enterprise 

Federate organizational context so that your human and AI agents always have the context they need to provide personalized support at their fingertips. 

Learn more
->
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Agentic enterprise automations 

Automate end-to-end business workflows so that your service teams are free from the routine and the repetitive.

Learn more
->

Everything you need for
agentic enterprise automation

Let AI agents do the heavy lifting—triggering, reasoning, and executing work across your enterprise.

Deploy in minutes

Use a growing library of prebuilt agents and integrations to connect Atomicwork with tools like Jira, Workday, and Google Workspace—no complex setup needed.

Design intelligent workflows

Build workflows powered by AI agents that understand intent, evaluate options, and dynamically complete tasks across your stack.

Automate end-to-end processes

From access provisioning to policy updates, let agents handle full workflows—reducing ticket volume and response time without human handoffs.

Trigger actions when they matter

Set automations to run based on real-time events, form submissions, or external system changes—ensuring timely action every time.

Schedule workflows, not reminders

Replace manual checklists with automated, recurring workflows—ensuring consistency and compliance without operational overhead.

Make smarter decisions, faster

Give teams intelligent, context-aware AI suggestions to support decisions—from next steps in service workflows to policy enforcement.

Best-in-class enterprise-ready security and compliance
ISO 42001
new
CASA compliance certification logo
CASA
CCPA compliance certification logo
CCPA
CSA STAR compliance certification logo
CSA STAR
GDPR compliance certification logo
GDPR
HIPAA compliance certification logo
HIPAA
ISO 27701 compliance certification logo
ISO 27701
Microsoft 365 certification logo
M365
SOC 2 compliance certification logo
SOC 2

See Atomicwork in action now.

Is your ITSM platform costing a
fortune just to do the basics?
Use our 7-step framework to make the smart choice.
Read the full guide
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