Sept 24
San Francisco
Case study
See how Pepper Money hit 98% ESAT with Atomicwork. Watch the full success story ->
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The agentic ITSM foundation your IT teams need, with custom-built AI Coworkers that automate exactly what your business requires; not just what a vendor pre-configured.
Request demoMost ITSM platforms give you AI features. Atomicwork gives you a platform to build the Coworkers your org actually needs. Build AI Coworkers scoped to exactly how your company works - an access manager trained on your provisioning policies, an incident manager that knows your runbooks, an onboarding specialist built for your Day 1 processes. Each Coworker knows exactly what it needs to know and do, and when to handoff to a human.
End-users request for support in the flow of work through the Universal AI Agent, Atom. Atom provides instant answers and resolutions through the browser, Slack, Teams and email via chat, voice and vision capabilities.
Arm service teams with an AI Workforce so they can collaboratively handle routine tasks like onboarding, incident detection, routing and risk impact analysis. More problem solving, not process management.
Atomicwork works with all the apps in your tech stack, through native integrations, APIs and MCP, to leverage context and perform end-to-end automations for cross-functional business processes.
Improve employee productivity, business efficiency, and overall business performance with the Atomicwork platform.
Provide service delivery in the flow of work through the browser, Teams, Slack, email via chat, voice, and vision capabilities so your employees get the contextual help they need when they need it.
Employees can get instant answers and resolutions, and discover services relevant to them and receive personalized guidance when they need it.
Explore level 1 deflection with Universal AI agent ->
Explore level 2 automation with agentic access provisioning ->
Bring your IT teams together to rapidly respond to and resolve incidents.
IT teams don’t have to continuously monitor queues; Atomicwork’s AI Coworkers intelligently identify major incidents, discerns patterns, performs risk analysis research for changes, and even writes RCA reports.
Simplify problem management for your IT team so they can focus on the problem, and not the management.
Atomicwork automatically suggests relevant incident, generates a preliminary list of tasks and assists in root cause analysis research as well as solution identification.
Empower your IT teams to handle change management with ease; Atomicwork provides an easy-to-use interface so change managers can quickly assess risk and impact, send for CAB approvals, automate repetitive tasks with custom AI Coworkers, and rollout changes smoothly.
Maintain visibility and control across hardware and network assets and dependencies. AI Coworkers work in the background to link assets to users, incidents, and lifecycle events for contextual asset troubleshooting.
A smarter, dynamic alternative to traditional CMDBs that continuously maps relationships across people, apps, assets, and events for real-time insight and automation through AI Coworkers.
Track LoB helpdesk metrics like ticket trends, SLA adherence, resolution times, and automation impact and impact metrics like deflection, Coworker performance and employee satisfaction.
Don't just read data — take action across 100+ integrations.
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Key features to look for in an
AI service management solution
