Modern ITSM

Enterprise-grade IT service management solution

Transform IT service delivery and drive agent productivity, without compromising on experience
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Modernize IT service management

Atomicwork helps you transform your IT Service Management without adding complexity or tech debt
Cut down on complexity
Manage work across all of your IT teams - requests, incidents, problems and changes - in one place
Context-driven enterprise automations
Reduce work about work with automations that span across your tech stack and focus on real pain points
AI built into the flow of work
Atomicwork adds intelligence to the flow of work so your IT team can work smarter, not harder

Modernize your digital workspace

Make it easy for all service management teams in your workplace to be more mindful of their time and effort
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Shift-left on your ITSM

Improve employee productivity, business efficiency, and overall business performance 
with the Atomicwork platform

Knowledge management, made easy

Help trusted information find your employees and vice versa, with integrated knowledge management.

Sync all of your enterprise knowledge systems like your HRIS, CRM and ERP as well as your KB, FAQs and policy docs with Atomicwork so your employees get the information they need when they need it with minimum overhead.

Contextual service request management

Manage employees requests, incidents and assets from one place so your employees get contextual help they need it, when they need it.


Employees can discover services relevant to them and receive personalized guidance when they need it, with minimal effort on the service team’s front.

Just-in-time incident management

Bring your IT teams together to rapidly respond to, resolve, and continuously learn from incidents.


IT teams don’t have to continuously monitor queues; Atom will intelligently identify incidents to notify stakeholders.

Effortless problem management

Simplify problem management for your IT team so they can focus on the problem, and not the management. Atomicwork can automatically link relevant incidents, generate a preliminary list of tasks and documents workarounds.

Seamless change control

Empower your IT teams with rich contextual information for changes from all of your ITSM practices so they can make better decisions and minimize risk.

Our journey with Atomicwork to transition our ticketing systems to their AI-based Microsoft Teams Interface has been remarkable. The product has transformed how we manage our IT and business workflows, offering a seamless enterprise integration to meet our needs efficiently.

Read the complete case study →
Chad Ghosn
Global CTO and CIO, AMMEX Corporation

It is every organization's dream of having a centralised, intelligent, and effective service management platform that can be applied universally across all business functions.

Atomicwork, through Atom, achieves not only that but also introduces state-of-the-art AI technology that will revolutionize how organisations work and search for information.

Syachfri Tjhia
Head of IT, Catalyst Education

Integrated AI assistance to handle
mundane, repetitive tasks

Smart routing

Atom routes requests to the right teams and agents, without needing an instruction booklet

Smart request suggestions

When agents need a helping hand, Atom can suggest the next best action on a request

AI recommendations

Atom can suggest related incidents for problems, generate AI tasks and even write up summaries for agents

Autodidatic knowledge base

Atom learns from public conversations in Slack/Teams and helpdesk history automatically

Intelligent insights

Get actionable ideas from your service desk without ever using a pivot table or opening up Excel

Smart clustering

Identifies similar incidents and alerts IT admins so they can act fast and minimize disruptions

See Atomicwork in action now.

Connect with our team of experts and find out how you can deliver modern IT service management
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