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San Francisco
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The modern ITSM foundation your IT teams need, along with custom-built AI agents that automate exactly what your business requires; not just what a vendor pre-configured.
Request demoMost ITSM platforms give you AI features. Atomicwork gives you a platform to build the agents your org actually needs. Build agents scoped to exactly how your company works - an access worker trained on your provisioning policies, an incident worker that knows your runbooks, an onboarding agent built for your Day 1 process. Each agent knows exactly what it needs to know and do, and when to handoff to a human. Purpose-built for your business.
End-users request for support in the flow of work through the Universal AI Agent, Atom. Atom provides instant answers and resolutions through the browser, Slack, Teams and email via chat, voice and vision capabilities.
Arm service teams with custom AI Agents so they can collaboratively handle routine tasks like onboarding, incident detection, routing and risk impact analysis. More problem solving, not process management.
Atomicwork works with all the apps in your tech stack, through native integrations, APIs and MCP, to leverage context and perform end-to-end automations for cross-functional business processes.
Improve employee productivity, business efficiency, and overall business performance with the Atomicwork platform
Provide service delivery in the flow of work through the browser, Teams, Slack, email via chat, voice, and vision capabilities so your employees get the contextual help they need when they need it.
Employees can get instant answers and resolutions, and discover services relevant to them and receive personalized guidance when they need it.
Explore level 1 deflection with Universal AI agent ->
Explore level 2 automation with agentic access provisioning ->
Bring your IT teams together to rapidly respond to and resolve incidents.
IT teams don’t have to continuously monitor queues; Atomicwork’s AI Agents intelligently identify major incidents, discerns patterns, performs risk analysis research for changes, and even writes RCA reports.
Simplify problem management for your IT team so they can focus on the problem, and not the management.
Atomicwork automatically suggests relevant incident, generates a preliminary list of tasks and assists in root cause analysis research as well as solution identification.
Empower your IT teams to handle change management with ease; Atomicwork provides an easy-to-use interface so change managers can quickly assess risk and impact, send for CAB approvals, automate repetitive tasks through custom agents, and rollout changes smoothly.
Maintain visibility and control across hardware and network assets and dependencies. Link assets to users, incidents, and lifecycle events.
A smarter, dynamic alternative to traditional CMDBs that continuously maps relationships across people, apps, assets, and events for real-time insight and automation.
Track LoB helpdesk metrics like ticket trends, SLA adherence, resolution times, and automation impact and impact metrics like deflection, Assistant performance and employee satisfaction.
Don't just read data — take action across 100+ integrations.
Learn more about automating mundane tasks
Model Context Protocol (MCP), introduced by Anthropic, is all set to transform AI integration across enterprise systems and here's what IT leaders should know about MCP.
We've put together a checklist (and a comprehensive guide) to simplify evaluating and purchasing the right ITSM software for your business in 2025.
In our effort to scale the deployment of AI agents for diverse enterprise service management use cases, we've developed our own version of the agentic framework. Here's how we did it.
Key features to look for in an
AI service management solution
