Modern Incident Management

Smart incident management for modern IT teams

Make identifying, acting on and resolving incidents easy for your team, with Atomicwork.

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Modern Incident Management

Smart incident management for modern IT teams

Make identifying, acting on and resolving incidents easy for your team, with Atomicwork.

Book a demo

Run IT incidents with confidence

Connect your enterprise applications and reduce incident management overhead with workflows

Uncover related incidents with AI

Handle all the moving parts of incident management intelligently, with Atomicwork.

As incidents come in, Atom AI Agents can categorize and link related incidents and notify IT admins so that they can mobilize the incident response team instantaneously. Atom AI Agents can also auto-link all new, related requests and let the requesters know of the current workaround/status.

Setup incident management workflows

Identify incidents, group related issues, and easily manage all of your incidents from one view.

Your IT team can quickly kickoff incident playbooks without having to spend time evaluating each incident thoroughly; playbooks can span actions from assigning agents to adding or removing users in Azure AD, Okta and BambooHR.
"Incident management workflow automation interface with triggers for creating an incident, assessing high impact, and an action to assign the incident to an IT agent

Manage all your incidents from one place

Link related incidents so you can keep track of all your incidents, major and minor, from one view. This way, you can send updates and cascade all actions from the primary incident.
User interface for broadcasting a progress update message to four linked IT support incidents regarding an ongoing incident

Dig deep into your incidents

Identify incident trends and recurring pain points so that you can improve your incident playbooks. Break incidents down by severity, affected parts, custom attributes and more.

IT admins can also drill down into their AI Assistant's performance, employee feedback and incident reports for feedback on their incident response documentation and plans.
Dashboard showing an Incidents Management Report with a pie chart of categories, metrics on time to first response and resolution, and a bar graph for Resolution SLA performance

Atomicwork is a valuable partner in our journey towards World-Class IT Operations.  We were able to deploy and replace a number of incumbent solutions within 6 weeks. We have already seen <span style="color: #F33F32">significant improvements across ticket deflection, self service</span> and most importantly <span style="color: #F33F32">employee experience. </span>Moving across to the Atomicwork solution also reduced our TCO by consolidating 3 different solutions into one platform.

Before
20%
Ticket
deflection rate
After
65%
Ticket
deflection rate
Ryder Hampton
Head of Technology - Enterprise Services

With Atomicwork’s modern service management and Agentic AI platform, we are <span style="color: #F33F32">transforming the digital workplace experience</span> at Zuora. Our employees now enjoy instant support, seamless information access, and automated service workflows—all via Slack. This partnership is driving<span style="color: #F33F32"> faster resolutions, enhanced productivity,</span> and a smarter, more connected workplace.

Before
20%
Ticket
deflection rate
After
65%
Ticket
deflection rate
Karthik Chakkarapani
SVP, Corporate Operations & CIO

Atomicwork improved visibility into our operations and helps us see where we’re overstretched or underutilized, identify performance gaps, and plan resources with confidence. With Atomicwork, everyone—whether in HR, IT, or Finance—is finally<span style="color: #F33F32"> speaking the same language,</span> using the same workflows, processes, and tools.

Before
20%
Ticket
deflection rate
After
65%
Ticket
deflection rate
Syachfri Tjhia
Head of IT

The ROI on deploying Atomicwork across our teams has been incredible. Unlike Jira Service Management, Atomicwork allowed us to <span style="color: #F33F32">maintain our IT team without adding a single headcount </span>in six months. The product has transformed how we manage our IT and business workflows, offering a seamless enterprise integration to meet our needs efficiently.

Before
20%
Ticket
deflection rate
After
65%
Ticket
deflection rate
Chad Ghosn
Global CTO and CIO

Eliminate IT admin busywork

Atomicwork covers all of your IT incident management needs and best practices.
Predict. Prevent. Prosper.

Start with triggers

Setup workflows that don't need a human to execute them - when an incident is created, updated or priority changes.

Attachments

End-users can add context by attaching relevant documents, images, or error logs to fast-track your incident process.

Send notifications

Keep your end-users and agents notified of updates and remind them to act on their requests proactively.

Custom statuses

Manage your incident lifecycle by identifying stages in your support process and aligning them with workflows.

Dive deep into incidents

Break incidents down by severity, affected parts, category, subcategory, response time, resolution time, SLA hit rate, and more.

Bring teammates upto speed

New incident response team members can get upto speed on past incidents through AI-generated incident summaries.