Modern Incident Management
Smart incident management for modern IT teams
Make identifying, acting on and resolving incidents easy for your team, with Atomicwork.
Request demo
Make identifying, acting on and resolving incidents easy for your team, with Atomicwork.
Request demoIncidents happen. All your employees have to do is tell Atom.
Atom AI Agents are trained to identify and cluster incidents so incident management doesn't have to wait on humans to begin.
Setup incident workflows to reduce the noise and surface the most important issues to the right team quickly.
No more typing up summaries or notices; automatically notify stakeholders and keep everyone in the loop through the process with AI summaries.
Connect your enterprise applications and reduce incident management overhead with workflows
Atomicwork’s AI Search connects all your enterprise systems, making it effortless for teams to find the right information at the right time. By breaking down data silos, it ensures everyone has access to what they need to work efficiently.
With AI-powered context awareness, every search is tailored to the user’s role, preferences, and search history. This means employees always find the most relevant insights and critical information without unnecessary distractions, enabling them to work smarter and faster.
Atomicwork’s AI Search turns searching into doing by enabling users to take action directly from their search results. Whether it’s updating tickets, approving requests, or managing workflows, teams can work seamlessly without switching between tools, saving time and enhancing efficiency.
Identify incident trends and recurring pain points so that you can improve your incident playbooks. Break incidents down by severity, affected parts, custom attributes and more.IT admins can also drill down into their AI Assistant's performance, employee feedback and incident reports for feedback on their incident response documentation and plans.
Atomicwork is a valuable partner in our journey towards World-Class IT Operations. We were able to deploy and replace a number of incumbent solutions within 6 weeks. We have already seen significant improvements across ticket deflection, self service and most importantly employee experience. Moving across to the Atomicwork solution also reduced our TCO by consolidating 3 different solutions into one platform.
With Atomicwork’s modern service management and Agentic AI platform, we are transforming the digital workplace experience at Zuora. Our employees now enjoy instant support, seamless information access, and automated service workflows—all via Slack. This partnership is driving faster resolutions, enhanced productivity, and a smarter, more connected workplace.
Atomicwork improved visibility into our operations and helps us see where we’re overstretched or underutilized, identify performance gaps, and plan resources with confidence. With Atomicwork, everyone—whether in HR, IT, or Finance—is finally speaking the same language, using the same workflows, processes, and tools.
The ROI on deploying Atomicwork across our teams has been incredible. Unlike Jira Service Management, Atomicwork allowed us to maintain our IT team without adding a single headcount in six months. The product has transformed how we manage our IT and business workflows, offering a seamless enterprise integration to meet our needs efficiently.
Atomicwork covers all of your IT incident management needs and best practices.
Predict. Prevent. Prosper.
Setup workflows that don't need a human to execute them - when an incident is created, updated or priority changes.
End-users can add context by attaching relevant documents, images, or error logs to fast-track your incident process.
Keep your end-users and agents notified of updates and remind them to act on their requests proactively.
Manage your incident lifecycle by identifying stages in your support process and aligning them with workflows.
Break incidents down by severity, affected parts, category, subcategory, response time, resolution time, SLA hit rate, and more.
New incident response team members can get upto speed on past incidents through AI-generated incident summaries.
