A practical guide to AI in ITSM
Strategize. Implement. Grow.
Find all the resources you need to accelerate the adoption of AI in IT service management.
Find all the resources you need to accelerate the adoption of AI in IT service management.
The penetration of AI in IT service management is inevitable. As per our ‘State of AI in IT 2025’ report, about 95% of IT leaders are either planning to or have already adopted AI across different maturity levels (level 0 denoting not using AI at all and level 5 indicating sophisticated AI usage).
We observed a bell-curve distribution with almost a third of IT teams using enterprise software with AI.
AI is no longer optional but has become a core part of ITSM. Whether you're looking to optimize costs, improve IT productivity, or scale operations more efficiently, we’ve curated resources that’ll help you see real value from AI.
Implement AI in your knowledge management practices with an AI assistant accelerates self-service and ticket deflection.
From clustering incidents to smarter asset management, AI helps you run a connected IT operations center.
Deflecting queries from your IT team and help agents handle requests quickly with generative AI-powered agent assistance.
Automate repetitive processes across your enterprise service teams like IT, HR, or Finance with gen AI workflows.
Connect with our experts to learn how to deliver modern IT service management for your business
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