Atomicwork | Modern Service Management Platform

With Atomicwork’s modern service management and Agentic AI platform, we are transforming the digital workplace experience at Zuora. Our employees now enjoy instant support, seamless information access, and automated service workflows—all via Slack. This partnership is driving faster resolutions, enhanced productivity, and a smarter, more connected workplace.

Before

20%

Ticket
deflection rate

After

65%

Ticket
deflection rate

Karthik Chakkarapani

SVP, Corporate Operations & CIO at Zuora

Atomicwork improved visibility into our operations and helps us see where we’re overstretched or underutilized, identify performance gaps, and plan resources with confidence. With Atomicwork, everyone—whether in HR, IT, or Finance—is finally speaking the same language, using the same workflows, processes, and tools.”

Before

20%

Ticket
deflection rate

After

65%

Ticket
deflection rate

Read the complete case study →

Syachfri Tjhia

Head of IT, Catalyst Education

Our journey with Atomicwork to transition our ticketing systems to their AI-based Microsoft Teams Interface has been remarkable. The product has transformed how we manage our IT and business workflows, offering a seamless enterprise integration to meet our needs efficiently.

Before

20%

Ticket
deflection rate

After

65%

Ticket
deflection rate

Read the complete case study →

Chad Ghosn

Global CTO and CIO, AMMEX Corporation

Conversational AI assistant

Bring enterprise services to where your users are with Atom AI

Portals are hard for employees to discover and use. Meet Atom AI, your concierge, that delivers instant answers and 24*7 support in the flow of work.

Built for

Atomicwork recognized as a ‘New Guard’ in 2024 Battery Ventures report

Try Atomicwork Read the report

Modern IT service management

Faster IT Support.
Happier employees.

A complete, and flexible enterprise service desk, with support for request, incident, problem, change and asset management, for IT, HR and all service teams

Faster IT service requests

Give your end users access to any business service they need through Atom AI Agents.

Smarter hardware and software asset management

Give your admins control over managed and unmanaged asset allocation, tracking, lifecycle and ownership.

Atomicwork's asset management module helps IT teams keep track of all their resources' lifecycle

Troubleshoot incidents swiftly using Atom AI Agents

Act fast, minimize impact and create consistency by managing incidents from Atomicwork. Identify incidents, setup workflows and provide updates with ease.

Stay on top of incoming requests and issues by categorizing, prioritizing and assigning them to the right expert.

Implement changes smoothly

Make change transitions with minimal disruption, high adoption rates, and enhanced organizational resilience.

Make change transitions smooth with Atomicwork's change management module

IT WORKFLOW AUTOMATION POWERED by ATOM AI AGENTS

Unlock productivity with enterprise integrations and automations

Automate your IT workflows and save time every day for your end users and support teams. Turn everything from one-off interactions to complex processes into repeatable workflows.

Build smart workflows without code

Take the busywork out of your end users' lives so they can focus on their jobs without having to babysit processes or manage your EX stack.

Create your own workflows to automate manual tasks without writing a single line of code

One-click software access

Manage user accounts across your apps automagically, without having to lift a finger.

Manage your users access levels across applications without granting permissions manually

Get approvals without hassle

Accelerate service requests by automating approvals and followups through Atom.

Automate approvals, reminders and follow-ups to help people get what they need without overhead

Automatically solve common issues with Atom skills

Unburden your IT team and enable your employees to help themselves through AI skills. Atom can reset passwords, unlock accounts, troubleshoot VPN issues, add users to mailing lists and more!

Graphic showing 'Atom' at the center surrounded by app icons for Slack, GitHub, Microsoft Teams, Workday, and Power BI, representing integrated software capabilities and skills Atom has access to.

the ATOMICWORK UNIFIED PLATFORM FOR ITSM AND ESM

A single powerful platform for all  your enterprise service and ITSM needs

Bring all of your internal processes together and align them with your business objectives. Deploy a single enterprise service management solution that works for all of your teams and departments.