Improve service delivery and end-user satisfaction
Monitor AI Assistant deflection rate
Deploying an AI Assistant to answer end-user questions is only half the battle.
Analyze Atom’s answer accuracy and performance, including question themes by end-user rating, so you can make it better at answering questions and providing resolutions.
Get a bird's eye view of your agents' performance
Whether you’re an IT admin or a HR manager, Atomicwork can help you stay on top of your request management process as it relates to service requests, incidents, assets and changes, through reports.
Fix bottlenecks, make staffing decisions and analyze top segments that need support through workspace-specific reports.
Stay on top of end-user expectations
Keep an eye on end-user satisfaction with your services through survey reports.
Not only can you put a number to employee happiness but you can analyze feedback and study trends.
All the insights you need to get a view of your service management processes
Out-of-the-box reports
Atomicwork comes with out-of-the-box reports, carefully curated, to help IT and HR teams quickly figure out the bottlenecks
Workspace-specific reports
Every workspace gets their own reports; no data scientists needed here to pull up or drill down on data
Export to your favorite BI tool
Drill down on your service management data in your favorite BI tool by exporting all of your reports data as CSV files
Gain insights into all ITSM aspects
Review report data across requests, service requests, incidents, changes, and assets so you can improve your processes
Schedule reports
Setup schedules so relevant stakeholders receive reports in their mailboxes at a frequency of their choice
SLA reports
Analyze SLA hits and misses and compare request loads so you can make informed staffing decisions
FAQs
Why should I use Atomicwork analytics?
Does it come with out-of-the-box reports?
Can I connect Atomicwork analytics to my BI tools?
How can I try Atomicwork?
See Atomicwork in action now.
Connect with our team of experts and find out how you can deliver modern IT service management
