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Why AI for IT supportHow to implement AI in ITAI in ITSM processes

A practical guide to AI in ITSM

Strategize. Implement. Grow.
Find all the resources you need to accelerate the adoption of AI in IT service management.
Why AI for IT support
How to implement AI in IT
AI in ITSM processes

The AI in IT adoption state

The penetration of AI in IT service management is inevitable. As per our ‘State of AI in IT 2024’ report, only 11% of IT support leaders say they have no plans of adopting AI in 2024. Close to 80% of IT leaders are still in the early stages of AI adoption.

In this guide, we’ve curated resources that’ll help IT leaders navigate the AI transformation in IT support and see immense business benefits.

What stage best describes your organization’s
current adoption of AI for IT?
Once AI enters IT Support and ITSM, there will be no looking back. GenAI’s impact will soon feel like second nature – both for the IT team and end users.
Vijay Rayapati
CEO of Atomicwork

How to bring AI into your ITSM processes?

Chapter 1: Introduction to AI service management

What is AI service management?
Top generative AI use cases
Getting started in a familiar environment with AI applications built into ITSM tool capabilities makes it easier for administrators to gain experience working with AI and can help IT make a business case for other, more costly options.
Phyllis Drucker
Author and Service Management Thought Leader

What does it mean to bring AI into your ITSM platform?

Gen AI will change IT support as we know it. Leveraging AI in your ITSM platform has several benefits.
Ease knowledge search
Implement AI in your knowledge management practices with an AI assistant accelerates self-service and ticket deflection.
Learn more
Intelligent service management
From clustering incidents to smarter asset management, AI helps you run a connected IT operations center.
Learn more
Boost agent productivity
Deflecting queries from your IT team and help agents handle requests quickly with generative AI-powered agent assistance.
Learn more
Build intuitive workflows
Automate repetitive processes across your enterprise service teams like IT, HR, or Finance with gen AI workflows.
Learn more

Accelerate your AI in ITSM journey

Try AtomicworkView pricing plans

Frequently asked questions on AI in ITSM

Gain more clarity on how you can accelerate AI adoption in IT support.
How does generative AI enhance IT service management?
How is AI used in service management by IT teams?
How to address the security risks associated with AI?
How do I evaluate the right AI platform for improved service delivery?

More resources to navigate your AI in ITSM journey

Video

Watch our engaging discussions with top IT leaders and see how you can modernize your IT services.

Blog

Read the latest resources on strategizing and implementing modern IT service management.

Podcast

Tune into conversations with leading CIOs and IT leaders for the upcoming trends shaping ITSM.

See Atomicwork in action now.

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