How Agentic AI transforms digital workplace services

I’ve been in the ITSM space for over a decade now.

Seen every kind of ticket, played around with workflows, set up escalation matrices, and tinkered with workarounds to solve for challenges faced by IT teams.

If there’s one thing I’ve learned after working on all the above, it’s this:
The real friction at work isn’t in the big systems. It’s in the routine, everyday tasks that add up to employee frustration.

The tiny gaps between tools that end-users need to log in, copy-paste details, request for approvals, or just spend time...waiting.

It’s not hard. But it does eat up employees’ time every single week.

This is exactly the kind of problem AI agents are designed to solve for.

Agentic AI can take a messy, multi-step workflow and own it end-to-end. It reasons what needs to be done and stops not just at suggestions but takes decisive actions across systems to get the work done, on behalf of employees.

One such agentic workflow that I demonstrated to a prospect a few days back, got me thinking about the numerous everyday tasks that can be automated for better workplace support—which I’ll be discussing in this post.

1. Schedule out-of-office messages

The prospect I mentioned earlier had built solid internal workflows with Power Automate and PowerApps to help end users with certain repetitive tasks.

However, their team was bombarded with several knowledge queries on how to add holidays and set up out-of-office messages for which they had to repeatedly share their how-to guides.

While surfacing the guides contextually with an AI assistant would’ve been a straightforward solution, we wanted to take this a step (or a few) beyond.  

💡Instead of just guiding a user, why not have an AI agent act on behalf of the employee to apply the leave AND get the out-of-office message scheduled?

When an end-user wants to apply for a leave, we deployed an AI agent that could:

• Contextually understand when someone wants time off
• Automatically log that directly into the HRMS, avoiding the double entry
• Set up the Outlook out-of-office message with the right dates and text
• Confirm back to the employee on the leave block

Simple, isn’t it? No additional app, process set up, or employee training needed. Just proactive service delivery in the flow of work.

2. Get a visitor ID card issued

When employees need to get visitor ID cards issued for client or vendor visits, they’ll have to look manually find the form, fill in the required details, get the visit approved, and inform the security personnels.

With agentic AI, when an employee shares the visitor details with the AI agent, it can trigger the following sequence of events:

• Log the visit in the right portal
• Get the visit auto-approved with respective stakeholders
• Inform the security to issue the visitor pass
• Share a confirmation note to both the employee and the vendor

3. Reimburse expenses

I’m sure most of you will agree how much of a necessary yet time-consuming activity it is to file your expenses and get it reimbursed. You need to manually hunt down the reimbursement form, enter the different line items, dates, purpose, AND upload receipts one by one.

You can deploy an AI agent to handle this process to:

• Pull the reimbursement form as a service catalo item
• Collect the required details and log into the expense portal
• Enter all the details back into the portal automatically
• Review the details with the end user and confirm the expense report

4. Book a meeting room

If you’ve struggled with the right type of room for your next presentation, then an AI agent can ease the process for you.

Once you mention the capacity and type of meeting room you’re looking for, AI agents can:

• Finds the best-suited room and book it
• Add to your calendar and share invites with others
• Give a quick summary of the room booked and confirm

Service delivery in the flow of work

What I love about each of these examples is how we turned a minor IT pain point of sharing “how-to” guides” into an end-to-end solution that saves time for both the IT team and the employees.  

Employees need to make one simple request via an AI assistant like Atom and the AI agents orchestrate between systems to get the work done automagically.

This is what truly excites me as we solve for IT challenges at Atomicwork. It’s about finding those everyday annoyances and eliminating them with the right tech to make digital workplaces more productive.  

If you’ve found interesting AI agent use cases to solve seemingly simple, everyday problems, I'd love to hear your stories. Feel free to drop me a note here 😊