ServiceNow is built with a portal-centric mindset, expecting your employees to head to a clunky portal to get their queries answered. With Atomicwork, you can offer one-click support to your end user from modern collaboration platforms like Slack or MS Teams.
Unlike ServicNow that needs extensive efforts to set up workflows for simple processes, Atomicwork offers easy-to-implement automations for common enterprise use cases. In fact, IT teams can automate password reset and provisioning requests with our single-click AI skills.
AI is not an after-thought for us. We’ve thoughtfully baked generative AI into all our product capabilities with proper guardrails in place, thus reducing the need for additional AI integrations and lowering the total cost of ownership.
Our journey with Atomicwork to transition our ticketing systems to their AI-based Microsoft Teams Interface has been remarkable. The product has transformed how we manage our IT and business workflows, offering a seamless enterprise integration to meet our needs efficiently.
It is every organization's dream of having a centralised, intelligent, and effective service management platform that can be applied universally across all business functions.
Atomicwork, through Atom, achieves not only that but also introduces state-of-the-art AI technology that will revolutionize how organisations work and search for information.
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Here’s a checklist to simplify evaluating and purchasing the right ITSM software for your business in 2024.
From AI-generated answers to employee questions we’ve got a lot that you might be looking for in a modern IT support helpdesk.
The rise of generative AI has laid out a modern ITSM manifesto. Discover the key differences between traditional ITSM and modern service management.
