Break away from a clunky, legacy platform that drains your budgets and patience. Switch to our user-friendly, agentic service management platform without the cost bloat.
.avif)
ServiceNow has been an undisputed ITSM market leader. However, over the past two decades, the platform has become too clunky for enterprises, snowballing into higher complexities and inflated costs.
IT teams often report that it’s cumbersome and resource-intensive to get ServiceNow up and running. Enterprise-level deployment of ServiceNow takes several months, involving trained implementation partners and employee manpower to customize integrations and set up workflows.
Apart from the dollars spent on the initial implementation, maintaining ServiceNow also incurs ‘surprise costs’ for additional modules and integrations. Their licensing structure is complicated with enterprises paying more for basic ticketing functionalities, resulting in higher cost of ownership.
ServiceNow offers advanced functionalities that can be of benefit to your enterprise—if your team learns and knows how to use them. Due to the overly complicated user interface, for the first two full years, your IT team needs ‘expert’ guidance in realizing the potential of the platform.
The recent ServiceNow-Moveworks acquisition underscores their lack of AI-first capabilities. Atomicwork offers an inherently unified service platform that’s built with AI from the ground up, avoiding the need for complex configurations and bolt-on AI layers.
Atomicwork is built with the end-user and IT teams in mind which means our flexible platform with an intuitive interface is easy to deploy, use, and adapt seamlessly according to evolving business needs.
Atomicwork is designed to meet employees where they already are, whether it’s Slack, Microsoft Teams, e-mail, or browser, to enable instant end-user support without breaking their workflow, thus boosting their productivity.
Don’t delay the time to value and ROI with a legacy software that is difficult to set up, deploy, and use. Modernize your enterprise service processes with Atomicwork—an AI-first, easy-to-use platform.
ServiceNow is built with a portal-centric mindset, expecting your employees to head to a clunky portal to get their queries answered. With Atomicwork, you can offer one-click support to your end user from modern collaboration platforms like Slack or MS Teams.
Unlike ServicNow that needs extensive efforts to set up workflows for simple processes, Atomicwork offers easy-to-implement automations for common enterprise use cases. In fact, IT teams can automate password reset and provisioning requests with our single-click AI skills.
AI is not an after-thought for us. We’ve thoughtfully baked generative AI into all our product capabilities with proper guardrails in place, thus reducing the need for additional AI integrations and lowering the total cost of ownership.
Atomicwork is a valuable partner in our journey towards World-Class IT Operations. We were able to deploy and replace a number of incumbent solutions within 6 weeks. We have already seen <span style="color: #F33F32">significant improvements across ticket deflection, self service</span> and most importantly <span style="color: #F33F32">employee experience. </span>Moving across to the Atomicwork solution also reduced our TCO by consolidating 3 different solutions into one platform.
With Atomicwork’s modern service management and Agentic AI platform, we are <span style="color: #F33F32">transforming the digital workplace experience</span> at Zuora. Our employees now enjoy instant support, seamless information access, and automated service workflows—all via Slack. This partnership is driving<span style="color: #F33F32"> faster resolutions, enhanced productivity,</span> and a smarter, more connected workplace.
.avif)
Atomicwork improved visibility into our operations and helps us see where we’re overstretched or underutilized, identify performance gaps, and plan resources with confidence. With Atomicwork, everyone—whether in HR, IT, or Finance—is finally<span style="color: #F33F32"> speaking the same language,</span> using the same workflows, processes, and tools.
The ROI on deploying Atomicwork across our teams has been incredible. Unlike Jira Service Management, Atomicwork allowed us to <span style="color: #F33F32">maintain our IT team without adding a single headcount </span>in six months. The product has transformed how we manage our IT and business workflows, offering a seamless enterprise integration to meet our needs efficiently.
Atomicwork is a valuable partner in our journey towards world-class IT operations. We were able to deploy this new platform and <span style="color: #F33F32"> replace a number of incumbent solutions within 6 weeks.</span> We have already seen significant improvements across ticket deflection, self-service and most importantly employee experience. Moving across to the Atomicwork solution also reduced our TCO by <span style="color: #F33F32"> consolidating 3 different solutions into one platform. </span>
<span style="color: #F33F32"> The ROI on deploying Atom across our teams has been incredible.</span> Unlike Jira Service Management, Atom allowed us to maintain our IT service team without adding a single headcount in six months. It handles simple queries that used to interrupt our Finance team, and it provides our CEO with <span style="color: #F33F32"> real-time updates </span> on shipments and orders - questions that would normally require a phone call or an email or a meeting, disrupting someone’s day.
criteria |  |  |
Core focus | Manage traditional ITSM and ESM processes | AI-native, user-first ITSM and ESM platform |
User experience | Complex UI that requires a detailed training material and instructors | Simple and intuitive interface for quick adoption |
Incident management | ITIL-compliant and process-driven to manage the incident lifecycle | AI-powered incident resolution with automated triage and low process overhead |
Change management | ITIL-compliant and process-driven method to manage change processes | Lightweight, AI-driven automated change management |
Service catalog management | Flexible form development, but requires extensive customization | Catalog and fulfilment workflows, discoverable with AI |
Self-service experience | Traditional portal-based system | Autonomous AI agents that proactively support end-users on Slack, MS Teams, email, portal, or browser |
Workflow automation | Rule-based automations that require a lot of design and maintenance overhead | Agentic workflows that are self-healing, flexible, and autonomous |
Deployment and customization | Complex processes that require consultants and extensive customization | Rapid deployment with pre-built workflows, low-code configurations and quick implementation support |
Customer support | Traditional tiered support model | 24*7 support focused on rapid resolution and user-friendly assistance for agile IT teams. |
Total cost of ownership | High due to complex licensing, consulting, and additional maintenance costs | Lower TCO with AI automations, reducing manual efforts |
Atomicwork’s Universal AI Agent, Atom, can provide support to employees no matter where they are - the browser, Teams, Slack, email or portal - or how they want it via video, voice and chat.
Explore more ->
Automate frequently occurring support issues like password resets, provisioning etc. so employees get instant solutions with Agentic AI.
Automation for not just your tasks but also functions and roles - everything from AI-based incident detection to troubleshooting agents.
Bring every team, department, product, and process together in a single system of action for all business workflows.
.svg)
Always-on end-user support on preferred channels
Find out how you can evaluate and narrow down ITSM platforms that places agentic AI at the heart of its capabilities.
From AI-generated answers to employee questions we’ve got a lot that you might be looking for in a modern IT support helpdesk.
The rise of generative AI has laid out a modern ITSM manifesto. Discover the key differences between traditional ITSM and modern service management.
