A modern ServiceNow platform—minus the complexities

ServiceNow has been an undisputed ITSM market leader. However, over the past two decades, the platform has become too clunky for enterprises, snowballing into higher complexities and inflated costs.
Transform your service management by leveraging AI, without the cost bloat.

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Enterprise-grade security

Service Now won’t happen if your IT team is still stuck with tool set up

ServiceNow dominated the cloud movement in ITSM with a scalable platform. But now, with Gen AI making software easier and intuitive to use, ServiceNow is headed the opposite direction. Everyday users of the platform find it difficult to use and customise as per their business needs.

Extremely tedious to implement

It literally takes a village to implement ServiceNow successfully. Enterprise-level deployment of ServiceNow takes several months, involving trained, external implementation partners and employee manpower to customize integrations and set up workflows.

Inflated costs

Apart from the dollars spent on the implementation resources, maintaining ServiceNow also incurs high costs for organization. Their licensing structure is complicated and users end up paying more for the additional integrations they opt for.

Steep learning curve

ServiceNow offers advanced functionalities that can be of benefit to your enterprise—if your team learns and knows how to use them. Due to the overly complicated user interface, for the first two full years, your IT team needs guidance in realizing the potential of the platform.

And we are not the only ones who think so

User on Reddit

ServiceNow is only as good as your implementation and implementer is.

User on Gartner

Not true enterprise solution, complex licensing model, lack of coordination between development teams at servicenow.

User on G2

ServiceNow is quite costly and bulky in terms of implemenation and usage which throws it into backseat.

Accelerate your IT modernization with Atomicwork

Don’t delay the time to value and ROI with a legacy software that is difficult to set up, deploy, and use. Modernize your enterprise service processes with Atomicwork—an AI-first, easy-to-use platform.

User-centric service management

ServiceNow is built with a portal-centric mindset, expecting your employees to head to a clunky portal to get their queries answered. With Atomicwork, you can offer one-click support to your end user from modern collaboration platforms like Slack or MS Teams.

Out-of-the-box workflows

Unlike ServicNow that needs extensive efforts to set up workflows for simple processes, Atomicwork offers easy-to-implement automations for common enterprise use cases. In fact, IT teams can automate password reset and provisioning requests with our single-click AI skills.

Built with AI from the ground-up

AI is not an after-thought for us. We’ve thoughtfully baked generative AI into all our product capabilities with proper guardrails in place, thus reducing the need for additional AI integrations and lowering the total cost of ownership.

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How Atomicwork transforms your enterprise service management

Bring service management to where your end users are

Unlike legacy ITSM software that are heavily portal-centric and ticket-focused, Atomicwork is built with the modern employee at the centre. Atom, our intelligent AI assistant, brings service management to end users on common collaboration tools like Slack or Microsoft Teams. You can add different knowledge sources like Sharepoint, Notion, or Confluence to help employees find accurate answers and request support instantly.

Contextual service delivery for all enterprise teams

Different service teams in your enterprise like the HR, Finance, or IT teams can use Atomicwork to drive service management from one place. You can manage incidents, assets, requests, changes, and problems from a single platform effectively with smart employee context.
Atomicwork leverages native enterprise AI capabilities to identify end-user intent, categorize requests, and help agents with troubleshooting steps for faster issue resolutions.

Integrate and simplify common enterprise workflows

Bring employee data from different enterprise systems like Workday, Okta, or Intune to automate complex enterprise-level workflows like employee onboarding or invoice processing. Atomicwork also makes it easy for IT teams to service common employee requests like password resets, user provisioning, or software access by integrating seamlessly with Azure directory and Okta.

Scale service management with secure and responsible AI

Atomicwork is designed with all the security considerations from the ground up. We adhere to top enterprise compliance standards, including HIPAA, SOC2, ISO 27017, and ISO 27001. Atomicwork adopts responsible AI methods to deploy LLM models safely with our natively built TRUST framework.

Atomicwork recognized as a ‘New Guard’ in 2024 Battery Ventures report

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Atomicwork vs. ServiceNow: Features at a glance

All the features you need for exceptional enterprise service management, without a bloated budget

Modern service desk with smart service requests, incident management, problem, change and asset management

Traditional service desk with service requests, incident management, problem and asset management

Built-in AI Assistant on Slack, email and Teams

Separate virtual agent as an add-on module

One-click knowledge integrations (Docs, PDFs, SharePoint, Microsoft Teams, Slack)

Traditional knowledge management portal that doesn’t bring together sources

Pre-built self service automation skills for common issues like password reset and user provisioning etc.

Manually-built automation workflows by admins and ServiceNow developers are needed

No specialist developers or admins are needed; built for self-service administration

Need to hire ServiceNow developers and ServiceNow administrators with experience

Onboarding for go-live in a matter of weeks to a month

Go-live will take 12+ months even with professional services support

Annual TCO for 2000 people team at 30% of ServiceNow cost

Annual TCO for 2000 people team will run into millions with expensive hires

One comprehensive AI platform for end-to-end service management

Our unified service management platform combines an AI assistant, a modern service desk, and intelligent workflow automation to simplify enterprise processes without a bloated budget.