Atomicwork vs. ServiceNow

The modern ServiceNow platform, minus the complexities

Break away from a clunky, legacy platform that drains your budgets and patience. Switch to our user-friendly, agentic service management platform without the cost bloat.

Enterprise-grade security
HIPAA Compliant Badge - Health Insurance Portability and Accountability Act Certification for Atomicwork

Pay for ServiceNow. Get ServiceLater.

ServiceNow has been an undisputed ITSM market leader. However, over the past two decades, the platform has become too clunky for enterprises, snowballing into higher complexities and inflated costs.

Extremely tedious to implement

IT teams often report that it’s cumbersome and resource-intensive to get ServiceNow up and running. Enterprise-level deployment of ServiceNow takes several months, involving trained implementation partners and employee manpower to customize integrations and set up workflows.

The dreaded ‘ServiceNow’ tax

Apart from the dollars spent on the initial implementation, maintaining ServiceNow also incurs ‘surprise costs’ for additional modules and integrations. Their licensing structure is complicated with enterprises paying more for basic ticketing functionalities, resulting in higher cost of ownership.

Steep learning curve

ServiceNow offers advanced functionalities that can be of benefit to your enterprise—if your team learns and knows how to use them. Due to the overly complicated user interface, for the first two full years, your IT team needs ‘expert’ guidance in realizing the potential of the platform.

We raised $25 million in Series A  for frictionless enterprise IT.
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Why modern IT teams prefer Atomicwork?

Unified, Agentic AI platform

The recent ServiceNow-Moveworks acquisition underscores their lack of AI-first capabilities. Atomicwork offers an inherently unified service platform that’s built with AI from the ground up, avoiding the need for complex configurations and bolt-on AI layers.

Simple to set up and use

Atomicwork is built with the end-user and IT teams in mind which means our flexible platform with an intuitive interface is easy to deploy, use, and adapt seamlessly according to evolving business needs.

Proactive service in the flow of work

Atomicwork is designed to meet employees where they already are, whether it’s Slack, Microsoft Teams, e-mail, or browser, to enable instant end-user support without breaking their workflow, thus boosting their productivity.

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Accelerate your IT modernization with Atomicwork

Don’t delay the time to value and ROI with a legacy software that is difficult to set up, deploy, and use. Modernize your enterprise service processes with Atomicwork—an AI-first, easy-to-use platform.

User-centric service management

ServiceNow is built with a portal-centric mindset, expecting your employees to head to a clunky portal to get their queries answered. With Atomicwork, you can offer one-click support to your end user from modern collaboration platforms like Slack or MS Teams.

Out-of-the-box workflows

Unlike ServicNow that needs extensive efforts to set up workflows for simple processes, Atomicwork offers easy-to-implement automations for common enterprise use cases. In fact, IT teams can automate password reset and provisioning requests with our single-click AI skills.

Built with AI from the ground-up

AI is not an after-thought for us. We’ve thoughtfully baked generative AI into all our product capabilities with proper guardrails in place, thus reducing the need for additional AI integrations and lowering the total cost of ownership.

Our journey with Atomicwork to transition our ticketing systems to their AI-based Microsoft Teams Interface has been remarkable. The product has transformed how we manage our IT and business workflows, offering a seamless enterprise integration to meet our needs efficiently.
Chad Ghosn
Global CTO and CIO,
AMMEX Corporation

Atomicwork is a valuable partner in our journey towards World-Class IT Operations.  We were able to deploy and replace a number of incumbent solutions within 6 weeks. We have already seen <span style="color: #F33F32">significant improvements across ticket deflection, self service</span> and most importantly <span style="color: #F33F32">employee experience. </span>Moving across to the Atomicwork solution also reduced our TCO by consolidating 3 different solutions into one platform.

Before
20%
Ticket
deflection rate
After
65%
Ticket
deflection rate
Ryder Hampton
Head of Technology - Enterprise Services

With Atomicwork’s modern service management and Agentic AI platform, we are <span style="color: #F33F32">transforming the digital workplace experience</span> at Zuora. Our employees now enjoy instant support, seamless information access, and automated service workflows—all via Slack. This partnership is driving<span style="color: #F33F32"> faster resolutions, enhanced productivity,</span> and a smarter, more connected workplace.

Before
20%
Ticket
deflection rate
After
65%
Ticket
deflection rate
Karthik Chakkarapani
SVP, Corporate Operations & CIO

Atomicwork improved visibility into our operations and helps us see where we’re overstretched or underutilized, identify performance gaps, and plan resources with confidence. With Atomicwork, everyone—whether in HR, IT, or Finance—is finally<span style="color: #F33F32"> speaking the same language,</span> using the same workflows, processes, and tools.

Before
20%
Ticket
deflection rate
After
65%
Ticket
deflection rate
Syachfri Tjhia
Head of IT

The ROI on deploying Atomicwork across our teams has been incredible. Unlike Jira Service Management, Atomicwork allowed us to <span style="color: #F33F32">maintain our IT team without adding a single headcount </span>in six months. The product has transformed how we manage our IT and business workflows, offering a seamless enterprise integration to meet our needs efficiently.

Before
20%
Ticket
deflection rate
After
65%
Ticket
deflection rate
Chad Ghosn
Global CTO and CIO

Hear from customers who switched to Atomicwork

Ryder Hampton
Head of Technology - Enterprise Services
Switched from ServiceNow

Atomicwork is a valuable partner in our journey towards world-class IT operations. We were able to deploy this new platform and <span style="color: #F33F32"> replace a number of incumbent solutions within 6 weeks.</span> We have already seen significant improvements across ticket deflection, self-service and most importantly employee experience. Moving across to the Atomicwork solution also reduced our TCO by <span style="color: #F33F32"> consolidating 3 different solutions into one platform. </span>

Chad Ghosn
Global CTO and CIO
Led ServiceNow implementations at WayFair and Expedia

<span style="color: #F33F32"> The ROI on deploying Atom across our teams has been incredible.</span> Unlike Jira Service Management, Atom allowed us to maintain our IT service team without adding a single headcount in six months. It handles simple queries that used to interrupt our Finance team, and it  provides our CEO with <span style="color: #F33F32"> real-time updates </span> on shipments and orders - questions that would normally require a phone call or an email or a meeting, disrupting someone’s day.

Read the complete case study

How Atomicwork transforms your enterprise service management

Atomicwork vs. Jira Service Management

Bring service management to where your end users are

Unlike legacy ITSM software that are heavily portal-centric and ticket-focused, Atomicwork is built with the modern employee at the centre. Atom, our intelligent AI assistant, brings service management to end users on common collaboration tools like Slack or Microsoft Teams. You can add different knowledge sources like Sharepoint, Notion, or Confluence to help employees find accurate answers and request support instantly.
Atomicwork vs JSM incident management

Contextual service delivery for all enterprise teams

Different service teams in your enterprise like the HR, Finance, or IT teams can use Atomicwork to drive service management from one place. You can manage incidents, assets, requests, changes, and problems from a single platform effectively with smart employee context.
Atomicwork leverages native enterprise AI capabilities to identify end-user intent, categorize requests, and help agents with troubleshooting steps for faster issue resolutions.

Integrate and simplify common enterprise workflows

Bring employee data from different enterprise systems like Workday, Okta, or Intune to automate complex enterprise-level workflows like employee onboarding or invoice processing. Atomicwork also makes it easy for IT teams to service common employee requests like password resets, user provisioning, or software access by integrating seamlessly with Azure directory and Okta.
Enterprise integrations

Scale service management with secure and responsible AI

Atomicwork is designed with all the security considerations from the ground up. We adhere to top enterprise compliance standards, including HIPAA, SOC2, ISO 27017, and ISO 27001. Atomicwork adopts responsible AI methods to deploy LLM models safely with our natively built TRUST framework.
Secure platform by Atomicwork

Atomicwork vs. ServiceNow at a glance

criteria
Core focus
Manage traditional ITSM and ESM processes
AI-native, user-first ITSM and ESM platform
User experience
Complex UI that requires a detailed training material and instructors
Simple and intuitive interface for quick adoption
Incident management
ITIL-compliant and process-driven to manage the incident lifecycle
AI-powered incident resolution with automated triage and low process overhead
Change management
ITIL-compliant and process-driven method to manage change processes
Lightweight, AI-driven automated change management
Service catalog management
Flexible form development, but requires extensive customization
Catalog and fulfilment workflows, discoverable with AI
Self-service experience
Traditional portal-based system
Autonomous AI agents that proactively support end-users on Slack, MS Teams, email, portal, or browser
Workflow automation
Rule-based automations that require a lot of design and maintenance overhead
Agentic workflows that are self-healing, flexible, and autonomous
Deployment and customization
Complex processes that require consultants and extensive customization
Rapid deployment with pre-built workflows, low-code configurations and quick implementation support
Customer support
Traditional tiered support model
24*7 support focused on rapid resolution and user-friendly assistance for agile IT teams.
Total cost of ownership
High due to complex licensing, consulting, and additional maintenance costs
Lower TCO with AI automations,
reducing manual efforts
Try Atomicwork now

Atomicwork vs. ServiceNow at a glance

Modern service desk with smart service requests, incident management, problem, change and asset management
Traditional service desk with service requests, incident management, problem and asset management
Built-in AI Assistant on Slack, email and Teams
Separate virtual agent as an add-on module
One-click knowledge integrations (Docs, PDFs, SharePoint, Microsoft Teams, Slack)
Traditional knowledge management portal that doesn’t bring together sources
Pre-built self service automation skills for common issues like password reset and user provisioning etc.
Manually-built automation workflows by admins and ServiceNow developers are needed
No specialist developers or admins are needed; built for self-service administration
Need to hire ServiceNow developers and ServiceNow administrators with experience
Onboarding for go-live in a matter of weeks to a month
Go-live will take 12+ months even with professional services support
Annual TCO for 2000 people team at 30% of ServiceNow cost
Annual TCO for 2000 people team will run into millions with expensive hires

Modernize your IT operations with Atomicwork

Always-on end-user support on preferred channels

Always-on end-user support on preferred channels

Offer 24/7 support with Atom AI in Microsoft Teams, Slack, email, or browser. Leverage AI agents to automate common requests like password resets, software provisioning, and provide contextual troubleshooting—all within an employee’s flow of work.

Manage incidents, assets, changes in one place

Identify incidents intelligently, manage service catalogs across multiple teams, and route requests with AI from one, comprehensive ITSM platform. Atomicwork allows you to utilize asset context and automate change processes and problem analysis.

Simplify organizational processes with agentic workflows

Automate service delivery across multiple teams like IT, HR, or workplace operations with agentic AI. Atomicwork also seamlessly integrates with third-party integrations like Microsoft Entra, Okta, Jira, Azure, DevOps and other enterprise apps to streamline service management.

Best-in-class enterprise-ready security and compliance

CCPA
GDPR
ISO 27001
ISO 27018
M365
SOC 2
Learn about Atomicwork security

Frequently asked questions

More resources to help you choose the right software

Joshua Nelson on reimagining IT experience management for modern enterprises
Why is IT experience management important for modern IT? And why should organizations start pivoting to ESM? Josh explains.
How Agentic AI transforms digital workplace services
Offloading repetitive workplace tasks to AI agents can make your employees a whole lot productive. I'll show you how.
Enhancing digital workplace experiences with AI ft. Sangeeta Roy
Sangeeta takes us through how Zuora relentlessly pursued removing workplace friction to make employees productive with AI.