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Launch Alert! Our CIO advisory board is here to steer the future of AI service management. Read more →

AI-powered IT service desk for modern retail.

Empower your retail staff to deliver seamless customer experiences.‍

Transform your retail operations with AI

Running digital-first retail operations helps retail businesses navigate rising customer demands efficiently.

AI-powered staff assistance

Connect your internal knowledge sources to provide instant help to your retail staff for faster resolutions and happier customers.

Intelligent incident management

Don’t let the availability of critical IT assets like POS terminals and servers, hinder your daily operations. Identify and resolve IT incidents swiftly with Atomicwork.

Modern enterprise services

Enhance retail workplace efficiency by bringing your all enterprise services including HR, payroll, and finance into Atomicwork.

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Streamline retail support with a modern service desk

Leverage conversational AI for prompt staff assistance

From fetching a customer’s previous orders to assisting consumers facing a payment or refund issue, Atom, our AI-powered assistant, can quickly retrieve the right information for your retail staff. Your team can then focus on supporting customers without shifting between different tools.

Offer better retail workforce experiences

Create a happy and frictionless retail workplace experience by enabling your retail team to request time off or access employee benefits directly via Atom.

Access AI-powered analytics to boost staff satisfaction

Does your retail team have precise information readily available for them to offer exceptional customer support? Find out with Atom’s analytics to identify knowledge gaps within your resources.

Everything you need for effective retail operations

Atomicwork covers all of your ITSM needs in one integrated, AI-powered platform.

Conversational AI assistant

Support your retail staff with instant help anytime.

Request management

Organize internal requests across your retail store.

Retail infra incident management

Identify, prioritize, and resolve retail IT incidents with ease.

In-store asset management

Track and manage IT assets used in your retail store.

Automated retail workflows

Drive faster resolutions with intelligent automation.

Essential CRM integrations

Bring all your retail apps together in one place for quick actions.

We adhere to global security standards

Atomicwork is built keeping your enterprise security and business safety in mind.

SOC 2 Type II Compliant Badge - Service Organization Control for Secure Data Management at Atomicwork

ISO 27001 Certified Badge - International Standard for Information Security for Atomicwork

ISO 27701 Certified Badge - Privacy Information Management System Certification for Atomicwork

ISO 27018 Certified Badge - Protection of Personal Data in the Cloud Certification for Atomicwork

More resources on modern ITSM

ITSM

Implementing AI in retail service desk

From contextual assistance to powerful automation, see how AI can transform your retail service desk.

ITSM

Leveraging AI for incident management

Integrate AI in incident management to enhance efficiency and revolutionize user experience.

Employee experience

Automating new employee onboarding

9 steps to use AI-powered workflows to automate a new employee's onboarding process.

See Atomicwork in action now.

Connect with our team of experts and find out how you can deliver modern IT service management