ESM platform

All-in-one enterprise service management

Extend service management principles to teams beyond IT and streamline employee experiences

Go beyond IT support with Atomicwork

Make Atom, Atomicwork's proprietary AI Assistant, a one-stop bot for all things service management for employees

Your employees get more efficient and productive

Your end-users know where to go for all the information and services they need and don't need to break the flow of their work.

Your service teams get agility and freedom

HR, Finance, Legal, Facilities and other workplace teams can independently manage service requests, documentation and sources, with minimum IT intervention.

Your workplace experience becomes more streamlined

All the software used to provide employee services and manage data can be streamlined and managed from Atomicwork.

Bring your service desks to where your end-users are

Atom answers questions, solves issues and sends announcements to employees right where they are

Make it easy for employees to find information

Whether your employees are looking for information on benefits or are trying to figure out how to raise a timeoff request, the answer is simple: Atom.

Employees can get answers through public channels or DMs in Microsoft Teams and Slack.

Help information easily find your employees

Send announcements, schedule tasks and trigger training journeys so your employees are always on top of important information that they need to know.

Manage onboarding, offboarding and employee lifecycle journeys

Streamline moments that matter for your employees; automate the moving parts of onboarding and offboarding so your employees can make their transition smoothly.

Assign tasks, send reminders, schedule automations so work gets done automatically.

Setup human-in-the-loop automations with AI skills

Help employees help themselves through common requests like employment letter generation, app access, BambooHR profile updates through Atom skills.

HR, Finance, Legal and other teams can also setup approval policies so that requests go through proper channels.

Unlock productivity, reduce IT costs, and deliver results faster with Atomicwork

Ryder Hampton
Head of Technology - Enterprise Services

Atomicwork is a valuable partner in our journey towards World-Class IT Operations.  We were able to deploy and replace a number of incumbent solutions within 6 weeks. We have already seen <span style="color: #F33F32">significant improvements across ticket deflection, self service</span> and most importantly <span style="color: #F33F32">employee experience. </span>Moving across to the Atomicwork solution also reduced our TCO by consolidating 3 different solutions into one platform.

Karthik Chakkarapani
SVP, Corporate Operations & CIO

With Atomicwork’s modern service management and Agentic AI platform, we are <span style="color: #F33F32">transforming the digital workplace experience</span> at Zuora. Our employees now enjoy instant support, seamless information access, and automated service workflows—all via Slack. This partnership is driving<span style="color: #F33F32"> faster resolutions, enhanced productivity,</span> and a smarter, more connected workplace.

Syachfri Tjhia
Head of IT

Atomicwork improved visibility into our operations and helps us see where we’re overstretched or underutilized, identify performance gaps, and plan resources with confidence. With Atomicwork, everyone—whether in HR, IT, or Finance—is finally<span style="color: #F33F32"> speaking the same language,</span> using the same workflows, processes, and tools.

Read the complete case study →
Chad Ghosn
Global CTO and CIO

The ROI on deploying Atomicwork across our teams has been incredible. Unlike Jira Service Management, Atomicwork allowed us to <span style="color: #F33F32">maintain our IT team without adding a single headcount </span>in six months. The product has transformed how we manage our IT and business workflows, offering a seamless enterprise integration to meet our needs efficiently.

Read the complete case study →

Atomicwork is a valuable partner in our journey towards World-Class IT Operations.  We were able to deploy and replace a number of incumbent solutions within 6 weeks. We have already seen <span style="color: #F33F32">significant improvements across ticket deflection, self service</span> and most importantly <span style="color: #F33F32">employee experience. </span>Moving across to the Atomicwork solution also reduced our TCO by consolidating 3 different solutions into one platform.

Ryder Hampton
Head of Technology - Enterprise Services

With Atomicwork’s modern service management and Agentic AI platform, we are <span style="color: #F33F32">transforming the digital workplace experience</span> at Zuora. Our employees now enjoy instant support, seamless information access, and automated service workflows—all via Slack. This partnership is driving<span style="color: #F33F32"> faster resolutions, enhanced productivity,</span> and a smarter, more connected workplace.

Karthik Chakkarapani
SVP, Corporate Operations & CIO

The ROI on deploying Atomicwork across our teams has been incredible. Unlike Jira Service Management, Atomicwork allowed us to <span style="color: #F33F32">maintain our IT team without adding a single headcount </span>in six months. The product has transformed how we manage our IT and business workflows, offering a seamless enterprise integration to meet our needs efficiently.

Chad Ghosn
Global CTO and CIO

Everything you need for enterprise service management

Atomicwork is the missing element in your EX stack that can bring everything together

Conversational support

No more dialog flows or chatbots; employees can converse with Atom as they would with anyone on your team.

Case management

Organize services into a catalog and streamline incoming requests so that employees can get help fast.

Contextual answers

Employees can access information and services relevant to their role, department or location, based on your specifications.

Employee lifecycle journeys

Make the most of moments that matter by curating employee experiences at scale. From onboarding to offboarding, manage employee journeys.

Employee workflows

Improve your HR, Legal and Finance team’s operational efficiency by automating manual work like tasks, approvals, and reminders.

Unified employee stack

Bring your EX stack together without complex integrations or overhead so your teams can focus more on experience and less on maintenance.

We adhere to global security standards

Atomicwork is built keeping your enterprise security and business safety in mind.
GDPR Compliant Badge - Ensuring Data Protection and Privacy with AtomicworkCCPA Compliant Badge - California Consumer Privacy Act Certification for AtomicworkHIPAA Compliant Badge - Health Insurance Portability and Accountability Act Certification for AtomicworkISO 27701 Certified Badge - Privacy Information Management System Certification for AtomicworkISO 27017 Certified Badge - Cloud Security Certification for AtomicworkISO 27018 Certified Badge - Protection of Personal Data in the Cloud Certification for Atomicwork
SOC 2 Type II Compliant Badge - Service Organization Control for Secure Data Management at Atomicwork
ISO 27001 Certified Badge - International Standard for Information Security for Atomicwork
GDPR Compliant Badge - Ensuring Data Protection and Privacy with Atomicwork
HIPAA Compliant Badge - Health Insurance Portability and Accountability Act Certification for Atomicwork
ISO 27701 Certified Badge - Privacy Information Management System Certification for Atomicwork
ISO 27018 Certified Badge - Protection of Personal Data in the Cloud Certification for Atomicwork

Frequently asked questions

Find out if Atomicwork will be a good fit for your organization
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