Sept 24
San Francisco
Agentic ITSM Masterclass: Learn how to put AI to work from those who already have. Watch session replays ->
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Agentic Enterprise Service Management

Streamline your enterprise service delivery on one agentic platform 

Help your employees request for app access, book their travel, or understand a HR policy better effortlessly from a single interface.

Try Atomicwork
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“Now HR, IT, finance – everyone speaks the same language.”

Says Syachfri Tjhia, Head of Technology at Catalyst Education. Leverage our AI agents to extend service management principles to all enterprise teams.

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One employee interface for all enterprise services

Give employees a single place to get their work done, from IT requests to HR or finance queries with agentic AI resolving 50%+ of questions instantly.

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Empower service teams to be agile

HR, finance, facilities and other workplace teams can manage their work independently and autonomously, with minimum IT intervention.

Provide a connected workplace experience

Unifying employee services on one platform gives clear visibility into request flow and service gaps to improve overall service delivery.

Zuora reimagines digital workplace experience and reduces ticket volume by 50%
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ENTERPRISE SERVICE TEAM USE CASES

Enterprise service delivery in the flow of work

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Manage employee onboarding and offboarding journeys

Automate the moving parts of onboarding and offboarding so your employees can make their transition smoothly. AI agents work across IT, HR, or payroll workspaces to automate provisioning, profile updates, or Slack notifications, saving countless hours spent in coordination.

Automate employee onboarding ->
Automate employee offboarding ->
Set up customized employee journeys ->

Handle common employee requests autonomously

Help employees self-serve commonservice requests like making profile updates, generating company letters, or logging their travel reimbursements via Atom. You can also trigger approval workflows so that managers and employees are notified promptlywithout manual follow ups.

Explore enterprise automation ->
Agentic access provisioning ->
Self-service password resets ->

Atomicwork allowed us to maintain our IT team without adding a single headcount in six months. The product has transformed how we manage our IT and business workflows.

Chad Ghosn,
Global CTO and CIO of Ammex Corp

Enterprise Service Delivery on Atomicwork website
Seamless ENTERPRISE integrations

Multiple teams. Multiple tools. One powerful ESM platform. 

Automate repetitive tasks, connect systems, and deliver exceptional service across your entire organization. 

Workday logo - Atomicwork integration partner
Workday
  • Sync employee lifecycle data 
  • Process time-off requests and approvals 
Slack
  • Send onboarding checklists to new hires 
  • Post team announcements for role changes 
  • Update employee status for PTO requests 
DocuSign logo - Atomicwork integration partner
Docusign
  • Generate offer letters 
  • Route contracts for e-signatures 
  • Trigger automated reminders 
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BambooHR
  • Create new employee records 
  • Update profiles for role changes 
  • Track onboarding tasks 
Okta
  • Auto-provision new hire accounts 
  • Revoke access during offboarding 
  • Auto-sync role changes to security groups 
Microsoft Intune logo - Atomicwork integration partner
Microsoft Intune
  • Push security patches to endpoints remotely 
  • Track device lifecycles and warranties 
PagerDuty 
  • Create incidents from critical service alerts 
  • Auto-assign to on-call engineers instantly 
Slack 
  • Send critical incident alerts to team channels 
  • Notify teams of scheduled maintenance windows 
Oracle NetSuite logo - Atomicwork integration partner
NetSuite 
  • Process purchase orders 
  • Automate expense approval workflows 
  • Sync vendor records and payment status 
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Salesforce
  • Route contract approvals for deal closures 
  • Access customer billing and payment history 
Notion 
  • Track budget allocations and spending by team 
  • Maintain vendor contract databases 
  • Document financial policies and approval matrices 
Slack 
  • Notify stakeholders of pending approvals needed 
  • Alert teams to invoice processing delays 
Microsoft Teams
  • Submit desk booking requests 
  • Report broken equipment 
  • Request conference room setup 
Microsoft Intune logo - Atomicwork integration partner
Outlook Calendar 
  • Reserve meeting rooms based on availability 
  • Schedule building access  
  • Coordinate vendor visits 
Confluence
  • Access office maps and desk assignment layouts 
  • Find building policies and emergency contacts 
Slack 
  • Receive building alerts for maintenance 
  • Notify employees of visitor arrivals 
  • Send reminders for upcoming office events 

Explore all integrations ->

PLATFORM OVERVIEW

Built for modern enterprise service teams 

Independent team workspace feature for Atomicwork enterprise ITSM
Independent team workspaces

GiveIT, HR, legal,or operations their own space to add their knowledge sources, set up service catalogs, handle requests, and configure workflows in minutes.

Agentic orchestration feature for Atomicwork AI automation
Agentic orchestration   

Atomicwork's AI agents work together to understand context, reason through policies, and coordinate across systems to fulfill every service request accurately. 

Human-in-the-loop approval workflow for Atomicwork ITSM
Human-in-the-loop approvals  

Route requests route to the right approvers automatically. Help managers or app owner approve within Slack or MS Teams in one click.

Bulk employee notification feature for Atomicwork IT communications
Multi-channel service delivery  

Empower service teams to respond to employee queries on Slack, Teams, email, or browser with Atom’s chat, voice and vision AI capabilities.

Bulk employee notification feature for Atomicwork IT communications
Bulk employee notifications  

Send targeted announcements or schedule notifications to specific teams or the entire organization to ensure that critical information reaches everyone.

Unified request insights feature for Atomicwork IT analytics
Unified request insights  

See what's working and what's not in your request fulfillment journey. Spot trends and identify automation opportunities from ticket patterns in one view. 

Expert insights on enterprise service management

Everything your IT team needs in one AI-native platform

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Support in the flow of work 

End-users get instant answers and resolutions in the flow of work through the browser, Slack, Teams, and email via chat, voice and vision capabilities. 

Learn more ->
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Modernize ITSM processes

Manage incidents, changes, assets, requests, and problem records from one place with AI-powered context.

Learn more ->
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Agentic enterprise automations 

Automate end-to-end business workflows so that your service teams are free from the routine and the repetitive.

Learn more ->
Best-in-class enterprise-ready security and compliance
ISO 42001
new
CASA compliance certification logo
CASA
CCPA compliance certification logo
CCPA
CSA STAR compliance certification logo
CSA STAR
GDPR compliance certification logo
GDPR
HIPAA compliance certification logo
HIPAA
ISO 27701 compliance certification logo
ISO 27701
Microsoft 365 certification logo
M365
SOC 2 compliance certification logo
SOC 2
Frequently asked questions
How is ESM different from ITSM?
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Which teams can use an ESM platform?
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How does agentic AI improve enterprise service delivery?
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What integrations does an ESM platform typically support?
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Can each team manage their own workspace independently on Atomicwork?
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