ESM platform

All-in-one enterprise service management

Extend service management principles to teams beyond IT and streamline employee experiences

Try Atomicwork
ESM platform

All-in-one enterprise service management

Extend service management principles to teams beyond IT and streamline employee experiences

Try Atomicwork

Go beyond IT support with Atomicwork

Leverage Atomicwork's integrated agentic service management platform to extend service management principles to all employees.

Your employees get more efficient and productive

Your end-users know where to go for all the information and services they need and don't need to break the flow of their work.

Your service teams get agility and freedom

HR, Finance, Legal, Facilities and other workplace teams can independently manage service requests, documentation and sources, with minimum IT intervention.

Your workplace experience becomes more streamlined

All the software used to provide employee services and manage data can be streamlined and managed from Atomicwork.

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Bring your service management to where your end-users are

Atomicwork helps answer employee questions instantly, troubleshoot issues and automate announcements to employees right where they are.

Make it easy for employees to find information

Whether your employees are looking for information on benefits or are trying to figure out how to raise a time off request, they can utilize our AI assistant, Atom, for instant answers.

Employees can get answers through emails, browser, or DMs in Microsoft Teams and Slack.

Setup human-in-the-loop automations with agentic workflows

Help employees help themselves through common requests like employment letter generation, app access, BambooHR profile updates through Atom AI agents.

HR, Finance, Legal and other teams can also setup approval policies so that requests go through proper channels. You can also automate announcements, schedule tasks and trigger training journeys so your employees are always on top of important information that they need to know.

Manage onboarding, offboarding and employee lifecycle journeys

Streamline moments that matter for your employees; automate the moving parts of onboarding and offboarding so your employees can make their transition smoothly.

Assign tasks, send reminders, schedule automations so work gets done automatically.

With Atomicwork’s modern service management and Agentic AI platform, we are <span style="color: #F33F32">transforming the digital workplace experience</span> at Zuora. Our employees now enjoy instant support, seamless information access, and automated service workflows—all via Slack. This partnership is driving<span style="color: #F33F32"> faster resolutions, enhanced productivity,</span> and a smarter, more connected workplace.

Karthik Chakkarapani
SVP, Corporate Operations & CIO

The ROI on deploying Atomicwork across our teams has been incredible. Unlike Jira Service Management, Atomicwork allowed us to <span style="color: #F33F32">maintain our IT team without adding a single headcount </span>in six months. The product has transformed how we manage our IT and business workflows, offering a seamless enterprise integration to meet our needs efficiently.

Chad Ghosn
Global CTO and CIO
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Everything you need for seamless enterprise service management

Conversational support

No more dialog flows or chatbots; employees can converse with our AI assistant as they would with anyone on your team.

Case management

Organize services into a catalog and streamline incoming requests so that employees can get help fast.

Contextual answers

Employees can access information and services relevant to their role, department or location, based on your specifications.

Employee lifecycle journeys

Make the most of moments that matter by curating employee experiences at scale. From onboarding to offboarding, manage employee journeys.

Employee workflows

Improve your HR, Legal and Finance team’s operational efficiency by automating manual work like tasks, approvals, and reminders.

Unified employee stack

Bring your EX stack together without complex integrations or overhead so your teams can focus more on experience and less on maintenance.

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Best-in-class enterprise-ready platform

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Frequently Asked Questions

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