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Customers

Support that actually happens in the flow of work...

...across every app, conversation, and task

Every channel. Multi-modal

Atom meets your employees where they work - in the browser, Slack/Teams, the portal, and email - with voice and vision built in for in-the-moment support.

Trusted knowledge from 800+ sources

Get reliable answers from public documentation across your tech stack without searching.

Clear requests from messy threads

Atom detects multiple intents from a single conversation and breaks them into separate requests.

Responses that fit your org

Match your internal style with Atom adapting its tone, and terminology to your org’s voice and policies.

Stay updated without switching tools

See real-time notifications and past interactions inside the browser so work stays uninterrupted.

Benchmark Atom’s responses

Evaluate how Atom answers real questions, measure accuracy, and improve quality before every rollout.

Benchmark Atom’s responses

Evaluate how Atom answers real questions, measure accuracy, and improve quality before every rollout.

Benchmark Atom’s responses

Evaluate how Atom answers real questions, measure accuracy, and improve quality before every rollout.

Every channel. Multi-modal

Atom meets your employees where they work - in the browser, Slack/Teams, the portal, and email - with voice and vision built in for in-the-moment support.

Trusted knowledge from 800+ sources

Get reliable answers from public documentation across your tech stack without searching.

Clear requests from messy threads

Atom detects multiple intents from a single conversation and breaks them into separate requests.

Responses that fit your org

Match your internal style with Atom adapting its tone, and terminology to your org’s voice and policies.

Stay updated without switching tools

See real-time notifications and past interactions inside the browser so work stays uninterrupted.

Agentic service management

Make work easier with conversational support that meets users in the moment

Forget manual ticketing and long email threads; Atom listens, sees, and responds in real time to guide employees through any issue or process

Watch the Universal Agent in Action
Solve issues faster with voice support

Start a voice conversation with Atom; it listens, identifies issues instantly, and guides users through solutions, completely hands-free.

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Enable guided support with vision powers

Share the screen when a problem is hard to describe so Atom can see what’s happening and walk users through the fix.

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Get support in the flow of work inside apps

Chat with Atom from the browser to get contextual help in the flow of work. Atom utilizes on-screen context, like error messages and URLs, to respond with the most relevant answer or action.

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The potential is huge. Imagine having an assistant that truly understands your workflow and makes your day-to-day tasks easier, faster, and less frustrating.

Rinno Camlit
IT Director, Ammex

Built for accurate, efficient, personalized support

All your employees need to do is ask Atom—answers, actions, and everything in between, delivered seamlessly through Chat AI

Match your internal style with Atom adapting its tone, and terminology to your org’s voice and policies.

Understand intent and context from user inputs like text and images.

Autofill form details from conversations for faster submissions.

Incorporate tribal knowledge so Atom adapts to org-specific language.

Deliver trusted knowledge from public sources to troubleshoot apps.

Pull details from tools like Jira or Salesforce without switching apps.

Get notified about approvals, request progress, and task updates.

Improve responses with a feedback loop for user interactions.

Serve verbatim answers for critical questions like payroll or benefits.

Filter, search, and analyze structured data using natural language.

Ensure permissions-aware responses so users only access approved content.

Learn from Slack and Teams to keep answers current and relevant.

Smart, secure support for the modern enterprise

Unlock the next era of workplace transformation with dynamic AI-driven knowledge, agentic workflows, and enterprise-grade security, eliminating inefficiencies and scaling smart support.

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Plug into your organizational graph

Leverage user profiles, issue history, asset data, and org policies to provide contextual, proactive support.

Automate complex processes efficiently

Use AI-driven workflows to minimize manual overhead, accelerate resolutions and improve service efficiency.

Optimize routing with smart intent detection

Identify employee needs in real-time and route requests to the right team or system
—eliminating bottlenecks.

Safeguard data with compliance-led security

Protect sensitive data with built-in guardrails, keeping AI interactions safe and aligned with policies.

Enterprise-grade AI.
Proven performance.

Ensure uninterrupted employee support with robust, production-level reliability to safeguard critical operations.

92.7%

Request deflection rate Reduce agent load by enabling efficient self-service.

92.7%

Intent detection accuracy Reduce agent load by enabling efficient self-service.

92.7%

Security compliance Protect enterprise data with industry-leading security and strict access controls.

Best-in-class enterprise-ready security and compliance
ISO 42001
new
CASA compliance certification logo
CASA
CCPA compliance certification logo
CCPA
CSA STAR compliance certification logo
CSA STAR
GDPR compliance certification logo
GDPR
HIPAA compliance certification logo
HIPAA
ISO 27701 compliance certification logo
ISO 27701
Microsoft 365 certification logo
M365
SOC 2 compliance certification logo
SOC 2
Frequently asked questions
What is the Universal Agent?
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What’s the difference between Atomicwork’s Universal Agent and other AI Agents?
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Does Atomicwork’s Universal Agent work with other ITSM platforms?
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Can the Universal Agent learn from internal knowledge sources?
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What enterprise apps does the Universal Agent integrate with?
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How does Atomicwork handle security and compliance?
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How can I try Atomicwork?
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See Atomicwork in action now.

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fortune just to do the basics?
Use our 7-step framework to make the smart choice.
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