Sept 24
San Francisco
Case study
Announcing Atomicwork's AI workforce platform Read more ->
Deliver IT, HR, and other support workflows where your employees are, instead of the other way around.
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Employees get answers inside Teams. IT gets their time back.
Reduce support volume and increase employee happiness by making sure they get the answers they're looking for in the flow of their work
Instead of having to navigate to a service desk portal and fill out a form, employees can just ask Atom to create a request, receive updates and check status.
Let Atomicwork handle the routine requests, freeing your team for the problems only they can solve.
Teams becomes the front door to IT, without IT having to build anything new.
Make it easy for employees to find answers at work, from SharePoint, Confluence, and other knowledge management systems.
Employees can request for services and get updates on requests from HR, IT and other teams in public channels or via DM.
Enable autonomous resolutions for frequent service requests and incidents with the AI Workforce.
Atom learns continuously from public Teams conversations to keep its knowledge base fresh.
Employees raise incidents and get notifications and updates through Teams as well, making the process seamless.
Employees get relevant, personalized answers and services; permissions can be inherited from sources or configured in Atomicwork.
Our break down of key AI technologies to improve IT support and agent productivity.
The integration of AI in incident management is not just about enhancing efficiency but also about revolutionizing user experience.
IT teams have realized it might be easier to use MS Teams as a ticketing system rather than set up a completely new portal. Learn how you can implement one.
