Automate password reset requests for faster resolutions
Empower employees to set passwords automatically without human intervention on Atomicwork.
For large enterprises with expanded teams, password requests are often too high. This means more than one member of the IT team resolving these issues. The total cost of lost hours can be as high as $85K/year.
Let's face it: Resetting passwords is a mundane and boring chore for your IT support team. They could be handling more meaningful activities instead of this time-consuming task. Similarly, employees too witness a loss in productivity, waiting for their turns to get new passwords.
If your password reset workflow is entirely manual, it involves multiple steps, such as making the request, sending a link, manually changing the password, and sharing it with the employees. These steps take time to complete and delay service delivery.
Atomicwork’s AI assistant Atom helps employees initiate password resets with simple workflows. Your end users can raise their password reset issue over common collaboration platforms like Slack or MS Teams via Atom. Atom verifies an employee's identity in physical or remote workplaces and guides them through the next steps to reset their password independently, avoiding any back-and-forth between the IT team and employees.
Things are simple for your IT support team at the backend too. No extensive workflows need to be set up. All the above steps can be executed one after the other by just enabling or turning on the relevant AI-based Atom skill with a single click.
Atom can trigger authentication workflows after an employee requests a password reset. There are different identity verification tests, including requesting for the end user's birth date to cross verify with existing records or connecting to the multi-factor authentication set up of identity management platforms like Azure Active Directory.
This feature ensures that password reset access is not provided to an external user or hacker, and internal tools and resources are only shared with relevant team members.
Organizations must prioritize creating a password expiration policy to protect their intellectual properties. Atom shares timely reminders to notify employees when their passwords expire. These notifications help employees reset their passwords well in advance to avoid delays and missed project timelines later.
Our journey with Atomicwork to transition our ticketing systems to their AI-based Microsoft Teams Interface has been remarkable. The product has transformed how we manage our IT and business workflows, offering a seamless enterprise integration to meet our needs efficiently.
Atomicwork helps employees reset their Azure AD password without leaving your workplace solution.
Enable employees to reset their Okta passwords without switching between multiple applications.
Verify an employee’s identity before resetting their passwords to ensure the security of internal resources.
Automate user access provisioning with proper permission controls to ensure users have the proper accessibility to the features.
Atom, Atomicwork’s GenAI assistant, is always available in all time zones to guide employees in resetting passwords.
Atomicwork integrates with multiple workplace tools like Azure AD and Okta to enable self-service password reset for each.
