Self-service password reset

Automate password reset requests for faster resolutions

Empower employees to set passwords automatically without human intervention on Atomicwork.

Try Atomicwork
Self-service password reset

Automate password reset requests for faster resolutions

Empower employees to set passwords automatically without human intervention on Atomicwork.

Try Atomicwork

Manual password resets cost your IT team close to $85K/year

Leaving the cost aside, imagine how much manual effort goes into sending a password reset link multiple times. That means a huge productivity loss for employees putting these requests and IT teams resolving them.

Excessive cost

For large enterprises with expanded teams, password requests are often too high. This means more than one member of the IT team resolving these issues. The total cost of lost hours can be as high as $85K/year.

Added agent workload

Let's face it: Resetting passwords is a mundane and boring chore for your IT support team. They could be handling more meaningful activities instead of this time-consuming task. Similarly, employees too witness a loss in productivity, waiting for their turns to get new passwords.

Longer end user wait times

If your password reset workflow is entirely manual, it involves multiple steps, such as making the request, sending a link, manually changing the password, and sharing it with the employees. These steps take time to complete and delay service delivery.

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End-to-end password reset automation with Atomicwork

Atomicwork converts your manual, long password reset process to an automated, self-service process without any involvement of human agents. Employees can reset passwords on their own anytime and anywhere.

Effortless password resets on and offsite

Atomicwork’s AI assistant Atom helps employees initiate password resets with simple workflows. Your end users can raise their password reset issue over common collaboration platforms like Slack or MS Teams via Atom. Atom verifies an employee's identity in physical or remote workplaces and guides them through the next steps to reset their password independently, avoiding any back-and-forth between the IT team and employees.

Things are simple for your IT support team at the backend too. No extensive workflows need to be set up. All the above steps can be executed one after the other by just enabling or turning on the relevant AI-based Atom skill with a single click.

Enable security checks for safe password resets

Atom can trigger authentication workflows after an employee requests a password reset. There are different identity verification tests, including requesting for the end user's birth date to cross verify with existing records or connecting to the multi-factor authentication set up of identity management platforms like Azure Active Directory.

This feature ensures that password reset access is not provided to an external user or hacker, and internal tools and resources are only shared with relevant team members.

Notify users about password expirations

Organizations must prioritize creating a password expiration policy to protect their intellectual properties. Atom shares timely reminders to notify employees when their passwords expire. These notifications help employees reset their passwords well in advance to avoid delays and missed project timelines later.

The ROI on deploying Atomicwork across our teams has been incredible. Unlike Jira Service Management, Atomicwork allowed us to <span style="color: #F33F32">maintain our IT team without adding a single headcount </span>in six months. The product has transformed how we manage our IT and business workflows, offering a seamless enterprise integration to meet our needs efficiently.

Chad Ghosn
Global CTO and CIO
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Automate password resets across multiple applications

Reset Azure AD password

Atomicwork helps employees reset their Azure AD password without leaving your workplace solution.

Reset Okta password

Enable employees to reset their Okta passwords without switching between multiple applications.

Identity verification

Verify an employee’s identity before resetting their passwords to ensure the security of internal resources.

Access provisioning

Automate user access provisioning with proper permission controls to ensure users have the proper accessibility to the features.

24/7 AI assistant

Atom, Atomicwork’s GenAI assistant, is always available in all time zones to guide employees in resetting passwords.

Enterprise integrations

Atomicwork integrates with multiple workplace tools like Azure AD and Okta to enable self-service password reset for each.

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Frequently Asked Questions

What is a self-service password reset tool?
Why enable self-service password reset?
Is self-service password reset a recommended process?
How do I enable self-service password reset for my organization with Atomicwork?
What tools does Atomicwork integrate with?