Get a clear picture of how AI is redefining IT, and why trust, ROI, and maturity now move together.

An evening of candid lessons on scaling AI, from guardrails and governance to building context, automation, and trust in the enterprise with 100+ CIOs.

Join us to exchange insights, learn from peers, and shape the future of enterprise IT together.

Our observations on AI's impact in enterprises, ITSM software, and service management jobs.

The Atomicwork team exhibited and participated at Pink25 and here are my observations on how the IT community has matured over the past year and where its headed to.

Go into 2025 with an informed AI strategy based on insights from 300+ IT professionals and 700+ end users.

In our latest webinar, we discuss all about the 'what, why, and how' of agentic service management for IT teams. Here are our key takeaways.

True ESM needs to shift from being tools-focused to creating value for the people involved. Doug Tedder shares how in our latest discussion.

IT organizations have been aspiring to shift left for years with low-to-moderate success. AI can help unlock true shift left through self service and hyperautomation.

By leveraging AI in request management, IT teams can elevate end-user experiences, automate request processes, and lower costs. Find out how.

From analyzing incident patterns to simplifying root cause analysis, AI can significantly impact problem management processes. Learn how.

Dan and I sat down to discuss the silent crisis spreading across IT support and how leaders can foster a positive work culture.

We sat down with ITSM veteran Roy Atkinson to understand how organizations can augment AI within their workforce intelligently.

Our roundup of top ITSM alternatives to Cherwell's service management solution after Ivanti's End of Life announcement.

Two ITSM worlds clashed at the recently-concluded Pink24 conference and here are our big learnings.

Charles joined us for an episode of the Atomic Conversations podcast and shared his views on looking beyond the AI hype.

Everything you need to know about Pink24 conference, Las Vegas.

Key strategies for successfully introducing AI in IT, from problem identification to vendor selection and change management.

With the right strategy and tools, IT teams can change the KTLO status quo and bring in unseen levels of productivity and business continuity.

Moving past traditional ticketing, what does the future hold for IT support?

The future of work is undoubtedly AI-integrated, and proactive IT management is critical to navigating this future successfully.

We released the 'State of AI in IT' report with insights from 1000 IT professionals and end users, with a particular focus on North America.

The integration of AI in incident management is not just about enhancing efficiency but also about revolutionizing user experience.