Sept 24
San Francisco
Okta Ventures invests in Atomicwork for secure, agentic AI-powered IT support. Learn more ->
Give support teams and AI agents easy access to organizational context for hyper-personalized end-user support.
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Universal Context is Atomicwork’s AI-native, interconnected, continually updated repository that provides contextual intelligence on your users, their devices, software, support interactions, your network infrastructure, and more in real time. This unified, graph-like layer enables better reasoning, smarter workflows, and compliant systems across your entire IT organization.
Reduce the back and forth between your employees and support teams or AI agents with complete context on user queries for faster and more personalized support.
Cut back resolution times and simplify change and problem management processes with a clear view of asset and user dependencies.
With clear visibility into your IT devices and their related risks and vulnerabilities, you can spot threats earlier and secure your IT infrastructure.
Know the ‘who’ and ‘what’ behind every request with user context along with permissions and entitlements data.
Get unified asset context from devices, installed apps, and services at your fingertips for faster impact analysis and resolutions.
Access support request context from ticket history, user sentiment, and official vendor sources for smarter deflection by AI agents.
Improve employee productivity, business efficiency, and overall business performance with the Atomicwork platform
Universal Context correlates user intent and workspace policies to route employee queries—whether it’s IT, HR, Finance, or Payroll related—to the right service desk.
Atom reasons with your organizational policies on SLAs, service catalogs, or routing for governed automation and auditable decisions.
Atom, our Universal Agent, analyzes support conversations, past resolutions, official knowledge sources to offer contextual guidance for your IT teams.
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Provide instant resolutions for employees via browser, Slack, Teams, or email with multimodal capabilities.
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Simplify service management processes like incident, change, request or problem management on one, AI-native platform.
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Automate repetitive and routine tasks with end-to-end business workflows to free up your service teams.
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Engineering the right data can work as valuable context for your ITSM workflows and support to be faster and smarter.
Why enterprise knowledge graphs are needed to give AI agents the context they need for intelligent and high-quality employee support.
At Atomicwork, search powers everything we build. Join our experts as they explore redefining enterprise search with context, multimodal interfaces, and intelligent data unification.
We looked at many solutions, but none came close to replacing ServiceNow—until we found Atomicwork. Its agentic AI and modern approach for IT teams stood out immediately. Unlike legacy systems that require complex skill sets and weeks to implement even small changes, Atomicwork enables us to move at the speed of business.
The ROI on deploying Atomicwork across our teams has been incredible. Unlike Jira Service Management, Atomicwork allowed us to <span style="color: #F33F32">maintain our IT team without adding a single headcount </span>in six months. The product has transformed how we manage our IT and business workflows, offering a seamless enterprise integration to meet our needs efficiently.
Atomicwork improved visibility into our operations and helps us see where we’re overstretched or underutilized, identify performance gaps, and plan resources with confidence. With Atomicwork, everyone—whether in HR, IT, or Finance—is finally<span style="color: #F33F32"> speaking the same language,</span> using the same workflows, processes, and tools.
Atomicwork is a valuable partner in our journey towards World-Class IT Operations. We were able to deploy and replace a number of incumbent solutions within 6 weeks. We have already seen <span style="color: #F33F32">significant improvements across ticket deflection, self service</span> and most importantly <span style="color: #F33F32">employee experience. </span>Moving across to the Atomicwork solution also reduced our TCO by consolidating 3 different solutions into one platform.
With Atomicwork’s modern service management and Agentic AI platform, we are <span style="color: #F33F32">transforming the digital workplace experience</span> at Zuora. Our employees now enjoy instant support, seamless information access, and automated service workflows—all via Slack. This partnership is driving<span style="color: #F33F32"> faster resolutions, enhanced productivity,</span> and a smarter, more connected workplace.
