Agentic AI service desk to scale your IT team
Reimagine IT support with intelligent agents that handle service requests and automate resolutions, available 24/7 in Microsoft Teams and Slack.
Empower employees to get immediate IT assistance right where they work. Atomicwork's AI agents process and respond to service requests directly in Slack and Microsoft Teams, eliminating the need to switch between multiple apps or learn new systems.
AI agents work alongside your IT team, automating routine tasks and providing intelligent assistance. They automatically handle ticket routing, categorization, and priority assignment, helping them resolve tickets faster.
Deploy AI agents to handle common IT requests automatically, reducing the number of tickets that reach your service desk. Organizations can support more employees without additional headcount by automating routine tasks and enabling self-service.
Atom, our employee-facing AI assistant, brings intelligence to employee self-service by providing contextual answers from your enterprise knowledge graph. Our AI agents continuously learn from your documentation, wikis, and approved responses, ensuring employees receive accurate, verified information with clear source citations. As your policies and procedures evolve, Atom updates its knowledge in real-time, supporting teams across languages and regions.
From password resets to software provisioning, Atomicwork handles routine IT tasks without human intervention. AI agents verify user identity, process requests, and execute solutions through integrations with Microsoft Intune, Azure AD, GitHub, Salesforce, and more. Whether troubleshooting VPN issues, managing group access, or provisioning shared mailboxes, Atom creates necessary tickets, obtains approvals, and completes the resolution end-to-end.
Atomicwork streamlines ticket management by creating correctly formatted requests from natural conversations. AI agents automatically route tickets to appropriate teams, assign categories and priorities, and track SLAs. The system adapts workflows based on request types, automates approval processes, and sends proactive notifications to inform everyone of updates.
Atom acts as a smart assistant to your IT support team. It summarizes long service requests for quick understanding, identifies similar past incidents for faster resolution, and helps draft professional responses. AI agents also generate tasks for problem management, suggest relevant attributes based on historical data, and alert teams to emerging incident patterns.
Our journey with Atomicwork to transition our ticketing systems to their AI-based Microsoft Teams Interface has been remarkable. The product has transformed how we manage our IT and business workflows, offering a seamless enterprise integration to meet our needs efficiently.
It is every organization's dream of having a centralised, intelligent, and effective service management platform that can be applied universally across all business functions.
Atomicwork, through Atom, achieves not only that but also introduces state-of-the-art AI technology that will revolutionize how organisations work and search for information.
Automate complex IT processes with AI agents. From user onboarding to access management, create workflows that run autonomously.
Connect with Microsoft Teams, Slack, Azure AD, Intune, Okta, and your existing IT tools. No-code integration setup.
Built with enterprise security standards - SOC 2 Type II, ISO 27001, GDPR, and HIPAA compliant. Role-based access with data encryption.
Employees can chat naturally with Atom in Slack or Teams. AI agents understand context, execute tasks, and provide instant help.
Atomicwork is aligned with ITIL practices and handles incidents, problems, changes, and assets.
Monitor service performance, track AI resolution rates, identify patterns and optimize operations with real-time dashboards.
