[WEBINAR] Discover the State of AI in IT 2025 with Stephen Mann (ITSM.tools) & Roman Jouravlev (ITIL). Watch Now ->

Product

Solutions

Resources

Company

Product

Agentic AI Platform

Autonomous AI to streamline service delivery

Help your enterprise service teams achieve more

Supercharge your enterprise IT automations with AI skills

Instant support and quick resolutions for employees

Integrate all your enterprise knowledge in one place

AI Service Desk

Scale your enterprise support without scaling your IT team

Modern ITSM Solution

Request Management

Effortlessly handle and fulfill all service desk requests

Incident Management

Smartly diagnose and resolve incidents faster

Change Management

Intelligently plan, track and implement changes

Problem Management

Proactively identify, analyze, and resolve problems

Asset Management

Seamlessly track and manage all assets

Easily organize configuration data for smarter operations

Modern ESM Solution

Employee Journeys

Deliver personalized employee experiences

Employee workflows

Streamline and automate the employee lifecycle

HR Service Delivery

Simplify and enhance HR service delivery

Employee Self Service

AI solution to deliver employee experience and autonomy

Integrations

Microsoft Teams

Deflect support questions and automate services

Deliver faster enterprise support to your employees

Bring your MS apps together for integrated support

All Integrations

Integrate all of your enterprise applications

Platform Security

Everything we released in 2024 to automate workflows and elevate enterprise IT productivity

Solutions

Team

Scale your IT service delivery and operations with AI

Streamline employee support and deliver delight everyday

Enterprise Support

Deliver modern support across business teams

Industry

Financial Services

Transforming IT ops for Fintech & investment firms

Reimagine service operations at manufacturing plants

Deliver exceptional student and faculty

Streamline clinical IT operations for superior care

Usecase

Digital Workplace Experience

Seamless collaboration for modern teams

IT Workflow Automation

Eliminate manual work and improve productivity

IT Knowledge Management

Consolidate knowledge from multiple sources

AI solution to deliver efficiency and autonomy

Automated Employee Onboarding

Automate the mundane and focus on the extraordinary

State of AI in IT 2025

Download our report to find out how CIOs can leverage AI for their 2025 technology strategy

Resources

The #1 blog for AI in ITSM content

Atomic Conversations

A podcast for CIOs and IT leaders

Access brand assets, company info, and media resources in one place.

Learn from experts and discover industry trends

Read press releases, announcements and more

State of AI in IT 2025

Download our report to find out how CIOs can leverage AI for their 2025 technology strategy

Company

Learn more about Atomicwork’s team

Meet the team driving Atomicwork’s vision and innovation

Learn about the backers fueling our growth and mission

Get in touch with the Atomicwork team

Learn about our culture, benefits and open positions

Brand Partnerships

Drive ITSM innovation with us

State of AI in IT 2025

Download our report to find out how CIOs can leverage AI for their 2025 technology strategy

[WEBINAR] Discover the State of AI in IT 2025 with Stephen Mann (ITSM.tools) & Roman Jouravlev (ITIL) on Feb 13. Register ->

Schedule a demo

Modern IT Service management for manufacturing

Digitally transform your IT manufacturing operations to Industry 4.0 standards.

ManufacturingITSM_Atomicwork

Reimagine manufacturing operations

Minimize disruptions and ensure seamless functioning of your production floor with Atomicwork.

Streamline plant operations

Integrate digital technologies like generative AI within your production processes to streamline manufacturing IT infrastructure.

Improve workplace productivity

Enable powerful self-service capabilities and give your staff a truly digital workplace with Atomicwork to maximize staff productivity.

Modern enterprise services

Follow ITSM best practices and stay compliant with industry regulations on Atomicwork, while safeguarding your data and operational assets.

Talk to our team

Optimize the digital workplace experience at your manufacturing plant

Enable conversational support for technicians, staff and vendors

Empower your workers, vendors, and employees to find instant help within collaboration tools they use everyday, including Slack and Microsoft teams. Atom—our AI-powered worker assistant—surfaces answers quickly from your internal knowledge sources, while ensuring that the data access is secure.

Automate workflows and improve service delivery

Minimize equipment downtime and ensure faster issue resolutions by automating repetitive tasks. Set up ticket assignment, SLAs, approval, and notification workflows so that your technicians can focus on critical tasks that boosts workforce efficiency.

Unify workplace experiences on one integrated platform

Bring all your enterprise services together on a single AI-first platform. Execute staff onboarding, offboarding, payroll, and IT support effortlessly from our easy-to-use platform for seamless employee experiences.

Everything you need for effective manufacturing service management

Atomicwork covers all of your ITSM needs in one integrated, AI-powered platform.

Conversational AI assistant

Support your technicians and staff with instant help anytime.

Request management

Organize purchase orders, warranty claims or spare parts request via digital records.

Equipment management

Track and manage equipment usage across the production floor.

Production incident management

Prioritize, log, and resolve incidents to ensure uninterrupted operations.

Automated operation workflows

Drive faster resolutions and improve worker efficiency with AI-powered automation.

Essential ERP integrations

Connect your ERP, collaboration, and time tracking apps in one place.

We adhere to global security standards

Atomicwork is built keeping your enterprise security and business safety in mind.

SOC 2 Type II Compliant Badge - Service Organization Control for Secure Data Management at Atomicwork

ISO 27001 Certified Badge - International Standard for Information Security for Atomicwork

ISO 27701 Certified Badge - Privacy Information Management System Certification for Atomicwork

ISO 27018 Certified Badge - Protection of Personal Data in the Cloud Certification for Atomicwork

More resources on modern ITSM

ITSM

8 reasons to ditch your old service desk

From AI-generated answers to employee questions we’ve got a lot that you might be looking for in a modern IT support helpdesk.

AI in IT

AI in ITSM implementation strategy

Key strategies for successfully introducing AI in IT, from problem identification to vendor selection and change management.

ITSM

The modern ITSM manifesto

The rise of generative AI has laid out a modern ITSM manifesto. Discover the key differences between traditional ITSM and modern service management.

See Atomicwork in action now.

Connect with our team of experts and find out how you can deliver modern IT service management