The Agentic ITSM
Masterclass
Tackling AI challenges you're probably solving right now.
All sessions run 30 minutes + 15 minutes live Q&A with the speaker.
Most self-service setups disappoint because they're designed around the tool, not the person asking for help. Ehm shows you how to map what employees actually need to the right resolution path and where AI changes what's worth automating.
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Access requests quietly eat your team's time every single day. We will show you how we are rethinking the entire flow, from understanding the request to checking policies to getting people what they need — with AI doing the heavy lifting.
Onboarding, offboarding, role changes. Your employees remember each of these moments, and they always fall between HR and IT. John shares a practical framework for making those handoffs feel seamless with AI connecting the dots between both teams.
Dropping AI tools into your service teams usually means they collect dust without any adoption. Gaurav breaks down the original use case, the framework used to validate and expand it, and the key decisions that made scaling AI possible across their organization.
Ehm Driggers, IT operations Associate from TubeScience, shows you how to map self-service paths based on what employees actually need and where AI changes what's worth automating.
Jumpcloud's Chase Doelling takes you through the current agentic access landscape and how you can balance security and productivity with AI agents.
Get a practical framework for making HR, IT handoffs seamless with AI from the founder of Cascade Clarity, John Cuellar, who has implemented them for multiple companies.
Gaurav Sisodia, AI Product Manager at Zuora, breaks down the original IT use case for AI they picked, the framework used to validate and expand AI across their organization.
Bring agentic AI across your IT operations
You've heard what agentic ITSM looks like in practice. Now see how Atomicwork brings it to life across every tier of your service desk.
Save your spot
All sessions are live. Recordings available for registered attendees only.
Put Agentic AI to work for your IT team
Get a personalized walkthrough of how you can implement agentic AI for your IT environment.