Bring employee services to Slack

Provide great IT and HR services and support when your employees need it the most, where they need it the most.

With Atomicwork’s modern service management and Agentic AI platform, we are transforming the digital workplace experience at Zuora. Our employees now enjoy instant support, seamless information access, and automated service workflows—all via Slack. This partnership is driving faster resolutions, enhanced productivity, and a smarter, more connected workplace.

Before
20%
Ticket
deflection rate
After
65%
Ticket
deflection rate
Karthik Chakkarapani
SVP, Corporate Operations & CIO at Zuora

Atomicwork improved visibility into our operations and helps us see where we’re overstretched or underutilized, identify performance gaps, and plan resources with confidence. With Atomicwork, everyone—whether in HR, IT, or Finance—is finally speaking the same language, using the same workflows, processes, and tools.”

Before
20%
Ticket
deflection rate
After
65%
Ticket
deflection rate
Read the complete case study →
Syachfri Tjhia
Head of IT, Catalyst Education

Our journey with Atomicwork to transition our ticketing systems to their AI-based Microsoft Teams Interface has been remarkable. The product has transformed how we manage our IT and business workflows, offering a seamless enterprise integration to meet our needs efficiently.

Before
20%
Ticket
deflection rate
After
65%
Ticket
deflection rate
Read the complete case study →
Chad Ghosn
Global CTO and CIO, AMMEX Corporation

With Atomicwork’s modern service management and Agentic AI platform, we are transforming the digital workplace experience at Zuora. Our employees now enjoy instant support, seamless information access, and automated service workflows—all via Slack. This partnership is driving faster resolutions, enhanced productivity, and a smarter, more connected workplace.

Before
20%
Ticket
deflection rate
After
65%
Ticket
deflection rate
Karthik Chakkarapani
SVP, Corporate Operations & CIO at Zuora

Atomicwork improved visibility into our operations and helps us see where we’re overstretched or underutilized, identify performance gaps, and plan resources with confidence. With Atomicwork, everyone—whether in HR, IT, or Finance—is finally speaking the same language, using the same workflows, processes, and tools.”

Before
20%
Ticket
deflection rate
After
65%
Ticket
deflection rate
Syachfri Tjhia
Head of IT, Catalyst Education

Our journey with Atomicwork to transition our ticketing systems to their AI-based Microsoft Teams Interface has been remarkable. The product has transformed how we manage our IT and business workflows, offering a seamless enterprise integration to meet our needs efficiently.

Before
20%
Ticket
deflection rate
After
65%
Ticket
deflection rate
Chad Ghosn
Global CTO and CIO, AMMEX Corporation

Unlock productivity and empowerment

A personal concierge for your employees

An AI-Assistant that can find answers and provide solutions for everyday issues

A work hub for your service teams

Use AI-powered service management to empower your IT, HR and other service teams

An automations center for your business

All the productivity gains from connected apps, without any of the integration pain or complexity

We adhere to global security standards

Atomicwork is built keeping your enterprise security and business safety in mind.
GDPR Compliant Badge - Ensuring Data Protection and Privacy with AtomicworkCCPA Compliant Badge - California Consumer Privacy Act Certification for AtomicworkHIPAA Compliant Badge - Health Insurance Portability and Accountability Act Certification for AtomicworkISO 27701 Certified Badge - Privacy Information Management System Certification for AtomicworkISO 27017 Certified Badge - Cloud Security Certification for AtomicworkISO 27018 Certified Badge - Protection of Personal Data in the Cloud Certification for Atomicwork
SOC 2 Type II Compliant Badge - Service Organization Control for Secure Data Management at Atomicwork
ISO 27001 Certified Badge - International Standard for Information Security for Atomicwork
GDPR Compliant Badge - Ensuring Data Protection and Privacy with Atomicwork
HIPAA Compliant Badge - Health Insurance Portability and Accountability Act Certification for Atomicwork
ISO 27701 Certified Badge - Privacy Information Management System Certification for Atomicwork
ISO 27018 Certified Badge - Protection of Personal Data in the Cloud Certification for Atomicwork

Frequently asked questions

What is Atomicwork?
What other apps does Atomicwork integrate with?
How can I try Atomicwork?
Is this available across all Slack plans?
How secure is my data? Can you read all of my employees' conversations?

More resources

AI in IT Service Management - What the experts think
IT thought leaders Phyllis Drucker and Michael Dortch, on the evolving landscape of AI in IT, particularly in the realm of service management.
The New CAP Theorem for B2B GenAI Apps
Our learnings for enterprise IT, product and engineering teams looking to develop B2B GenAI applications for their business.
A CIO’s Guide: Understanding virtual assistants, copilots, and AI agents
Our break down of key AI technologies to improve IT support and agent productivity.
Explore our integrations

Get more value from your tools

Connect your tools, connect your teams. With over 40+ apps already available in our directory, your team’s favourite tools are just a click away.
No items found.