Deploy the AI Workforce
Atomicwork retires the queue. AI Coworkers do the work, IT runs the AI workforce
Meet your
Certified
AI Coworkers
AI assistant created for employee support, IT service management, enterprise service management and enterprise automation workflow.
AI assistant created for employee support, IT service management, enterprise service management and enterprise automation workflow.
Build your own AI Coworkers
Triages incoming IT requests — password resets, MFA issues, application incidents — and routes them to the right specialist AI Coworker.
Handles everyday HR needs and orchestrates complex, cross-functional cases across HR and Payroll & Benefits.
Detects, triages, and coordinates response to incidents — including major incidents — involving third-party SaaS applications across the organization.
Diagnoses and resolves end-user hardware and OS issues across Mac and Windows devices.
Resolves application install, configuration, and performance issues on managed devices.
Handles application access provisioning, access reviews, and licence allocation across SaaS and internal apps.
Manages the MDM-enrolled device fleet for compliance policy, enrolment, and OS patching at scale.
Diagnoses and resolves network connectivity issues — VPN, Wi-Fi, LAN/WAN disruptions, and remote access.
Investigates security alerts, triages phishing, and executes incident containment.
Monitors and manages cloud infrastructure — compute, storage, networking, and Kubernetes clusters.
Analyses reported phishing emails, extracts IOCs, and quarantines threats.
Onboards new employees with region-specific workflows across the globe.
Manages secure employee departures and access revocation.
Looks up employee profiles, org charts, and contact details.
Resets passwords and re-enrols MFA tokens with identity verification.
Handles PTO, paternity and maternity leave, sabbatical execution, and time-off policy questions.
Handles paycheck queries, overtime, timecard corrections, direct deposit updates, and salary details.
Handles benefits-related questions and updates such as enrolments, life events, and policy questions.
Handles finance queries like expense audits, reimbursements, procurement questions, routing complex requests to the right team or AI Coworker.
Audits expense reports line by line against company policy and auto-approves clean submissions, flagging exceptions with specific reasons.
Triages every incoming IT security request and routes it to the right specialist AI Coworker.
Investigates identity security posture across identity platforms like blast radius for compromised accounts, dormant account detection, and suspicious activity analysis.
Investigates third-party SaaS platform health across GitHub, Slack, Zoom, Datadog, New Relic, and more, and runs root cause analysis when a vendor-side degradation is suspected.
Handles production deployment issues such as rollbacks, CI/CD pipeline failures, and post-deploy root cause analysis.
Manages DNS resolution and firewall rules including vendor whitelisting, DNS record changes, and firewall policy configuration.
AI assistant created for employee support, IT service management, enterprise service management and enterprise automation workflow.
Manages DNS resolution and firewall rules including vendor whitelisting, DNS record changes, and firewall policy configuration.
- Resolves DNS resolution issues and record misconfigurations
- Configures firewall rules for new vendor integrations
- Reviews firewall change requests against security policy
- Escalates infrastructure-level issues
Handles production deployment issues such as rollbacks, CI/CD pipeline failures, and post-deploy root cause analysis.
- Investigates failed production deployments and initiates rollbacks
- Diagnoses CI/CD pipeline failures
- Correlates deployment errors with Sentry and APM data for root cause
- Coordinates hotfix release process across engineering teams
Investigates third-party SaaS platform health across GitHub, Slack, Zoom, Datadog, New Relic, and more, and runs root cause analysis when a vendor-side degradation is suspected.
- Correlates user-reported issues with vendor status pages and APIs
- Investigates SaaS platform errors (Datadog spikes, GitHub push failures, Zoom sharing issues)
- Runs vendor-side root cause analysis
- Feeds findings back to the incident triage layer for user communications
Investigates identity security posture across identity platforms like blast radius for compromised accounts, dormant account detection, and suspicious activity analysis.
- Calculates blast radius for compromised accounts across identity platforms
- Identifies dormant accounts for licence reclamation
- Investigates suspicious sign-in activity and geo-anomalies
- Generates security posture reports with risk scores
Triages every incoming IT security request and routes it to the right specialist AI Coworker.
- Classifies incoming IT security requests
- Routes identity investigations, incidents, and phishing reports to the right specialist
- Escalates high-severity or novel security cases to human security leads
- Tracks resolution across the IT Security team
Audits expense reports line by line against company policy and auto-approves clean submissions, flagging exceptions with specific reasons.
- Audits every line item against expense policy
- Auto-approves compliant line items and forwards for payment
- Flags non-compliant items with reason and required next step
- Requests missing documentation directly from the submitter
Handles finance queries like expense audits, reimbursements, procurement questions, routing complex requests to the right team or AI Coworker.
- Classifies incoming finance requests
- Routes expense audits, procurement, and reimbursement queries to the right specialist
- Answers general finance policy questions
- Escalates policy exceptions and high-value transactions to human agents
Handles benefits-related questions and updates such as enrolments, life events, and policy questions.
- Processes qualifying life event benefits changes
- Answers HSA and FSA contribution and enrolment queries
- Handles benefits enrolment during open enrolment
- Coordinates benefits continuation during leave or sabbatical
Handles paycheck queries, overtime, timecard corrections, direct deposit updates, and salary details.
- Investigates paycheck discrepancies and missing overtime
- Processes direct deposit updates with identity verification
- Handles W-2, 1099, and tax document requests
- Reviews and corrects timecard records
Handles PTO, paternity and maternity leave, sabbatical execution, and time-off policy questions.
- Answers PTO balance and leave accrual queries
- Processes leave requests across regions
- Verifies eligibility against company leave policies
- Coordinates leave calendar and manager approvals
Resets passwords and re-enrols MFA tokens with identity verification.
- Verifies employee identity before executing resets
- Resets passwords across connected directories
- Re-enrols MFA tokens
- Logs all recovery actions for audit
Looks up employee profiles, org charts, and contact details.
- Retrieves employee profiles on request
- Surfaces org chart relationships (manager, team, department)
- Updates employee details on approval
- Answers "who do I talk to about X" routing queries
Manages secure employee departures and access revocation.
- Executes offboarding checklists on termination trigger
- Revokes app access and disables accounts
- Triggers device return and licence recovery workflows
- Runs post-departure completion checks and re-triggers any missed offboarding steps
- Ensures data retention compliance
Onboards new employees with region-specific workflows across the globe.
- Triggers region-specific onboarding workflows (US vs. Europe vs. Asia)
- Provisions app access and device setup
- Creates linked requests across IT, HR, and facilities
- Tracks onboarding task completion
- Sends day-one welcome communications
Analyses reported phishing emails, extracts IOCs, and quarantines threats.
- Analyses reported phishing emails
- Extracts indicators of compromise (URLs, domains, hashes)
- Quarantines malicious messages across mailboxes
- Updates blocklists
- Generates phishing alerts for the org
Monitors and manages cloud infrastructure — compute, storage, networking, and Kubernetes clusters.
- Responds to cloud infrastructure alerts (compute, storage, networking)
- Manages Kubernetes cluster health and scaling
- Investigates resource utilisation and cost anomalies
- Executes remediation runbooks for common cloud incidents
- Escalates major infrastructure issues to platform engineering
Investigates security alerts, triages phishing, and executes incident containment.
- Investigates security alerts from SIEM/EDR
- Analyses suspicious activity patterns
- Executes containment playbooks (isolate endpoint, disable account)
- Coordinates phishing containment with the affected employee
- Generates incident reports
Diagnoses and resolves network connectivity issues — VPN, Wi-Fi, LAN/WAN disruptions, and remote access.
- Diagnoses VPN and remote-access connection failures
- Investigates Wi-Fi and office network outages
- Triages LAN/WAN disruptions
- Escalates infrastructure-level issues
Manages the MDM-enrolled device fleet for compliance policy, enrolment, and OS patching at scale.
- Manages device enrolment and MDM policy across the fleet
- Enforces compliance baselines and configuration profiles
- Schedules and pushes OS and security patches
- Monitors fleet health and compliance drift
- Coordinates device lifecycle with onboarding/offboarding
Handles application access provisioning, access reviews, and licence allocation across SaaS and internal apps.
- Provisions and deprovisions SaaS and internal app access
- Runs periodic user access reviews
- Verifies manager approval before granting access
- Tracks licence allocation and flags unused licences for reclamation
- Maintains access and licence records for audit
Resolves application install, configuration, and performance issues on managed devices.
- Troubleshoots application crashes and performance issues
- Handles software installation and update requests
- Resolves configuration and compatibility problems
- Pushes app deployments via MDM
- Escalates unresolved issues to the IT Support Manager
Diagnoses and resolves end-user hardware and OS issues across Mac and Windows devices.
- Runs remote diagnostics on managed devices
- Resolves macOS- and Windows-specific OS issues
- Diagnoses hardware faults, peripheral issues, and firmware problems
- Handles BitLocker recovery and crash/kernel-panic analysis
- Escalates hardware failures to procurement/repair
Detects, triages, and coordinates response to incidents — including major incidents — involving third-party SaaS applications across the organization.
- Detects and triages incidents affecting third-party SaaS applications
- Notifies affected employees of confirmed outages and degradations
- Tracks incident resolution and vendor SLA adherence
- Routes deep vendor investigations to the right specialist
- Escalates major incidents to human oversight
Handles everyday HR needs and orchestrates complex, cross-functional cases across HR and Payroll & Benefits.
- Answers employee questions on general HR policy and documentation
- Routes payroll, benefits, and leave queries to the right specialist
- Decomposes complex, cross-functional HR cases into child requests
- Consolidates responses and tracks parent-case resolution across teams
Triages incoming IT requests — password resets, MFA issues, application incidents — and routes them to the right specialist AI Coworker.
- Classifies and triages every incoming IT request
- Assigns each ticket to the right specialist AI Coworker
- Escalates complex or high-priority issues to human IT support
- Coordinates handoffs and tracks resolution across AI Coworkers
Frequently asked questions
Everything you need to know about AI Coworkers.
An AI Coworker is purpose-built for a role, with defined skills, tools, and scoped access — designed to work alongside your team, fully governed and auditable. Unlike a workflow automation or a chatbot, AI Coworkers operate with live enterprise context to own tasks end-to-end: triaging incidents, provisioning access, onboarding employees, and more, without requiring human involvement at every step.
AI agents do tasks, AI Coworkers are force multipliers. An AI Coworker has identity, memory, scoped permissions, defined skills, a reporting structure, a defined budget, and governance controls — essentially the structure you'd put around any team member. They delegate to each other, escalate to humans when needed (with full context), and can be budgeted, audited, and performance-reviewed just like your human workforce.
For end-user self-service and knowledge queries, Atom — Atomicwork's Universal AI Coworker — resolves what it can before a request ever reaches the AI Workforce. AI Coworkers are organized into an AI workforce hierarchy of Managers and Specialists, mirroring a real team structure. The IT Support Manager triages incoming requests and routes them to the right specialist. A Phishing Ops Engineer reports up to the SecOps Engineer. An Onboarding Manager coordinates across HR, IT, and facilities. Each handoff happens with full context attached, so nothing falls through the cracks.
Each AI Coworker comes with pre-built connectors to the tools relevant to its role. For example, the Identity Ops Engineer connects to Active Directory, Entra ID, Okta, and JumpCloud. The Onboarding Manager connects to BambooHR/Workday, Okta, Jamf/Intune, and Slack. Connectors span identity providers, ITSM platforms, HRIS, cloud infrastructure, SIEM/EDR tools, and communication channels.
Yes. You can fine-tune any pre-built AI Coworker's role, skills, tools, and access scope, or onboard entirely custom AI Coworkers for any function. Custom AI Coworkers can be deployed within days, not quarters and governed with the same controls as every other AI Coworker in your workforce.
Every AI Coworker operates within a control plane that gives IT teams full visibility into what it is doing, what it's spent, and what actions it's taken. You can set spend limits, scoped access permissions, and audit trails per AI Coworker — the same accountability you'd expect from any employee.
Atomicwork offers two pricing models: usage-based and outcome-based. Usage-based plans start from $25,000/year (Professional tier, 5 AI Coworkers, 25,000 credits), scaling up through Business and Enterprise. Credits are consumed each time an AI Coworker completes a job, varying by task complexity, tool calls, and model used.
An outcome maps to a specific, completed AI-driven action: for example, answering a policy question, provisioning a software license, or resolving an IT incident end-to-end. Outcome-based pricing starts at $1 per resolved knowledge query, $2 per access request handled end-to-end, and $3+ per service resolution. If you’re already on ServiceNow or JSM, Atomicwork runs on top with no platform fee where you pay only for outcomes. Talk to the team for a custom quote.
